Horizon Moving Systems of Arizona Inc

Horizon Moving Systems was very professional. They arrived on time and worked very hard to get me on the way. I was impressed that the supervisor called me several times to tell me the progress of the truck. The truck driver was very nasty and rude, but everyone else was very nice and helpful. I don't think the truck driver works for Horizon. I think he's from United Van Lines.

AFTER MAKING THE SALE, NO ONE CONTACTED ME AGAIN. I HAD TO DO THE FOLLOW-UP. I THOUGHT THIS WAS UNPROFESSIONAL. THE PRICE IS HIGHER THAN A SMALLER COMPANY, BUT WE HAVE SO MUCH STUFF, WE WANTED THE MOST PROFESSIONAL TEAM WITH THE BIGGEST TRUCKS. WE ALSO BOUGHT THE EXTRA INSURANCE. THE 4-MAN TEAM WAS VERY GOOD, FRIENDLY AND PLEASANT, VERY FAST, AND HARD-WORKING. NO BREAKS EXCEPT FOR A SHORT TIME FOR LUNCH. IT TOOK 7.75 HOURS AND THEY CHARGED LESS THAN THE ESTIMATE BY ABOUT 250-300.

CREW WAS VERY PROMPT, THE BEST, BUT THE EXCELLENT PACKING CREW AT THE LOADING SITE LOST THE FURNITURE PARTS. CREW AT BOTH ENDS WAS VERY POLITE, BUT THE DISPATCH OFFICE ESSENTIALLY LIED TO US ABOUT DELIVERY DATES. THEN THEY SAID THEY WOULD PAY FOR THE LAYOVER BEGINNING THE EVENING THAT THEY CALLED TO SAY THAT THEY WOULD NOT DELIVER THE LAST POSSIBLE CONTRACT DAY. LATER, THEY SAID THAT THEY ONLY STARTED A DAY LATER. WE ARE STILL WAITING TO RECONCILE ACCOUNT FOR LOSSES AND CLAIM FOR HOTEL AND MEALS WHILE WAITING AN EXTRA 4 DAYS FOR DELIVERY.

THEY PROMISED THINGS THEY DID NOT PRODUCE. THE SALESMAN SOLD ME PACKING SERVICE "UNDER THE TABLE" AND THEN DID A TERRIBLE JOB. QUOTED A PRICE FOR 2 DAYS, DID WORK IN ONE. DAY OF MOVE, MEN DIDN'T HAVE TOOLS NEEDED TO TAKE BEDS APART, BORROWED MINE AND DIDN'T RETURN THEM.