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FOOTHILLS PC SOLUTIONS

Computer Repair

About us

Computer service at both home and work. Networking services and Server services.

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

SOFTWARE INSTALLATION OR UPGRADES, VIRUS/SPYWARE/ADWARE REMOVAL & PROTECTION, WEBSITE DESIGN, NETWORKING SOLUTIONS, HARDWARE INSTALLATION OR UPGRADES, NEW COMPUTER INSTALLATION, CHECK OUT OUR SPECIALS, TRAINING AVAILABLE, SIX MONTH SUPPORT PACKAGE, MS CERTIFIED, A+ CERTIFIED.

Services we don't offer

N/A

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

5.015 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-15 of 15 reviews

Anna E.
12/2016
5.0
computer repair
  + -1 more
Contacted Ernie in November. He had previously worked on this machine a few years ago, so with age being a factor, we asked Ernie to diagnose the issue and if it was worth fixing. The issue was a glitch with our computer and Microsoft, so there wasn't a long-term fix (other than a new laptop), but Ernie found a temporary fix to get us through and went above and beyond to proactively offer assistance if the issue came up again (which it did last week). He again provided great customer service, prompt support and insight for a long-term solution. All much-appreciated to get back up and running when you're a small business!
Description of Work: Non-responsive laptop needed work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul M.
12/2016
5.0
computer repair
  + -1 more
Network broke down - and couldn't figure it out. Foothills PC Solutions came over - and due to difficulties with Cox modem - we were unable to get the network fixed initially. So why am I happy? He didn't charge any money for the 1 1/2 hour service call. If he couldn't fix it - he wouldn't charge for the time. He then called back a week later to see if Cox had helped out. Was nice to see someone who truly runs a business in that manner.
Description of Work: Complicated home system, with Control 4/Cox/2 Routers. Needed help in getting network back up - wasn't working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

H H.
03/2014
5.0
computer repair
  + -1 more
Very impressed with the whole process. Ernie was very responsive, fixed the problem quickly, and went above and beyond what was expected to provide further fixes. The price charged was very fair. He had to take my computer from home to fix the problem, and returned it promptly. From a customer who is generally skeptical of using contractors to do anything, it was very refreshing to be treated so fairly. Would highly recommend.
Description of Work: Fixed an unusual error with computer that was closing down and restarting Windows Explorer. Ended up being a virus based issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Byron M.
04/2013
5.0
computer repair
  + -1 more
I've had Jim to my house to do many computer related things over the years, from salvaging the data off a failed hard drive (his first visit to help me) to installing new hardware or software, to teaching me how to use the new hard/software, to fixing bugs in my computer, to keeping me up to date with strong anti-virus and malware programs. Jim is a genuinely nice guy who really knows his stuff. He's fixed some real problems for me and never seems stymied. Most importantly, he can be trusted when accessing your hard drive. Who knows what goes on when you drop off your computer at one of those computer fix-it places...are you getting a competent and trusted employee trying to fix your hard drive or is it the kid they hired yesterday who's just starting a work release program and rummages through your data just to see what's there? Jim is very reasonably priced and never tries to sell you stuff you don't need.
Description of Work: Install new wireless all-in-one copier/printer/fax/scanner and fix some unrelated software bugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

TOM M.
02/2013
5.0
computer repair
  + -1 more
Excellent, this was the first time I had used them. They showed up at the home and were able to fix the problem.
Description of Work: Trying to get a particular application to run. Had issues with anti-virus or firewall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Byron M.
12/2011
5.0
computer repair
  + -1 more
Jim and Ernie are really good at what they do and they're nice people, as well. I've used Foothills PC for several years now and they've been to my house numerous times to fix computer problems. Each time, I've been entirely pleased with their work and the fee has always been more than fair. Better yet, with very few exceptions they do their work right there in your home or office and your computer works fine when they leave. You don't have to take the computer to the store, leave it, do without it for days or longer, then come back to get it (and then have to hook it all up again). On rare occasions, they'll need to take a computer to their shop to work on it, but that doesn't happen often. They'll even talk you through issues on the phone when possible. You'll get a bill, of course, but it's more convenient to work it out that way the issue is resolved immediately. The alternative to using guys like Jim and Ernie is to take your computer to a chain computer repair outfit or call some big outfit that sends guys in cute little cars to your door. Either way, you don't know who you're getting or whether they really know what they're doing. Or even if they're honest. And you never get the same person twice. I suppose you can call your computer manufacturer's tech support line...yeah, right. Let me know how that works out for you. Most of us have a lot of personal and financial information on our computers and don't (or shouldn't) want someone you don't know poking around in it even if you're sitting there watching. Worse yet, you really don't want to just give your computer to an outfit and let them have it for days entirely unsupervised...who knows where on your hard drive they're rummaging and, at best, you're without your computer for days. With Jim and Ernie, you always know it will be one of them (usually Jim in my case) who shows up to help you.
Description of Work: Software glitches, E-mail not working correctly, hard drive failure, virus removal, virus software protection and a host of issues over the years. Jim has been coming to my house on a host of computer issues over the years. The latest issue involved my older iPhone not wanting to retrieve E-mail, as well as considerable instruction regarding using various features of some software not related to the iPhone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

COLLEEN W.
10/2011
5.0
computer repair
  + -1 more
The service was very good. The price of this service depends on the amount of time they spend fixing my computer.
Description of Work: Foothills PC Solutions has fixed my computer on several occasions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jolene C.
05/2011
5.0
computer repair
  + -1 more
We left a message asking for service and received a return call shortly thereafter. I work from a home office, and Ernie was also tolerant of the dogs at my location when he arrived, which was helpful to me, as he ended up being on the premises longer than originally anticipated. He courteously answered several other common questions as he worked which I did not have answers to, but in the end needed to take the computer with him for further work. In spite of the computer giving him considerable grief, he stayed with it and got it done.
Description of Work: Foothills PC worked very hard to get my computer up and running again. I had an error message that looked like a relatively simple fix. But problem after problem cropped up, and Ernie doggedly kept at it, keeping us advised on his progress and our options throughout the process. His work and the results were just great: among other things, the work included installation of a new operating system and protection of my confidential data while work progressed. I didn't have to replace my computer at a time when not planned for, and the computer runs faster than it has in a long time. We have confidence in his work, have his card and will definitely call again the next time we need assistance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Geri Z.
05/2011
5.0
computer repair
  + -1 more
We had a very positive experience with Foothills PC Solutions. Ernie arrived as planned, was most courteous, and very knowledgeable. We would highly recommend them and will certainly call them if/when have need in the future.
Description of Work: We were having problems with no longer being able to print to our wireless computer. Ernie from Foothills PC Solutions had the problem figured out and had us back up and running within a short time period. As they have a flat 1 hour minimum fee, (which was stated up front when we first called) he stayed around for the remainder of the hour and helped us with checking for missed updates and offered tips on how to keep the computer running well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

John R.
02/2011
5.0
computer repair
  + -1 more
My computer was extremely slow and sometimes would not boot properly. Earnie gave me an estimate, picked up my PC, diagnosed, repaired and returned within 24 hours. It required work that I could not have possibly diagnosed and fixed on my own. It was repaired at below estimate and now works as good as new!
Description of Work: Computer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

NANCY W.
01/2010
5.0
computer repair
  + -1 more
Excellent. Ernie was pleasant and knowledgable and helpful. Didn't push his service and didn't require a financial commitment before discussing the problem.
Description of Work: Talked to Ernie about distortion on display screen. He agreed that I had probably correctly narrowed the cause to the graphics circuitry on the motherboard. He advised of a work around using a separate video card which he could do or that I could do myself if I was comfortable with opening up the case and installing a circuit card. I was and I did. A trip tp Best Buy for a $60 video card and ten minutes to install and I was back in bidniz. I'll definitely call them again when I get in over my head (which happens quickly with computers).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

BRUCE B.
02/2009
5.0
computer repair
  + -1 more
I did purchase a monitor and made the connection as described by Ernie. The replacement monitor works just great.
Description of Work: Ernie came to my residence to address a computer operation problem. He determined that the problem was with the monitor that needed to be replaced. He explained to me what I should look for as a replacement and identified where it could be purchased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BRUCE B.
08/2008
5.0
computer repair
  + -1 more
Jim was very helpful in taking care of our needs. We were very pleased with his contribution and would look for assistance in the future from him. He was prompt and took the time to make sure we understood what he was communicating. At no time did we feel he was rushing to get to his next assignment.
Description of Work: Provided assistance in startup of new Apple computer which included an educational component in addition to improving the performance of a PC as well as installing additional RAM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

MIKE L.
02/2007
5.0
computer repair
  + -1 more
Prompt service, knowledgeable, and pleasant experience, along with very reasonable rates. Could not ask for any better service/price. Work was performed in our home, which was much easier then having to take computer to a repair shop.
Description of Work: Windows crashed after installing "Registry Mechanic". I called Dell and spent a couple hours and was told that I'd have to re-format my hard drive/reinstall windows. I called Foothills PC solutions, and was told that this shouldn't be necessary and they could fix the problem, which they did, and also added memory to fix computer from running slow, when I had thought it was just the registry.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

NICK A.
10/2006
5.0
computer repair
  + -1 more
They were easy to work with, came to my home, and fixed the problem.
Description of Work: Hooked up my wire less system and gave a overall look at my system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

    Contact information

    14428 South 13th Place, Phoenix, AZ 85048

    www.foothillspcsolutions.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    Closed

    Licensing


    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair

    FAQ

    FOOTHILLS PC SOLUTIONS is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: Closed

    FOOTHILLS PC SOLUTIONS accepts the following forms of payment: Check
    Yes, FOOTHILLS PC SOLUTIONS offers free project estimates.
    Yes, FOOTHILLS PC SOLUTIONS offers eco-friendly accreditations.
    No, FOOTHILLS PC SOLUTIONS does not offer a senior discount.
    Yes, FOOTHILLS PC SOLUTIONS offers emergency services.
    No, FOOTHILLS PC SOLUTIONS does not offer warranties.
    FOOTHILLS PC SOLUTIONS offers the following services: SOFTWARE INSTALLATION OR UPGRADES, VIRUS/SPYWARE/ADWARE REMOVAL & PROTECTION, WEBSITE DESIGN, NETWORKING SOLUTIONS, HARDWARE INSTALLATION OR UPGRADES, NEW COMPUTER INSTALLATION, CHECK OUT OUR SPECIALS, TRAINING AVAILABLE, SIX MONTH SUPPORT PACKAGE, MS CERTIFIED, A+ CERTIFIED.
    N/A

    Contact information

    14428 South 13th Place, Phoenix, AZ 85048

    www.foothillspcsolutions.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    Closed