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Donley A/C & Plumbing

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

At Donley A/C & Plumbing, the health and safety of our customers and employees is our top priority. We are following the guidelines set by the Centers for Disease Control (CDC) to ensure the safety of our customers, technicians and staff. Our team is keeping a close eye on any updates or changes and we will adjust our protocols as needed. We professionally install, service and repair HVAC systems and provide all plumbing services including water heaters, water softeners, drain cleaning, and re-piping jobs of all sizes. Donley Service Center has been serving the Valley since 1976. We are a two time winner of the Better Business Bureaus Ethics Award. Check out our A+ rating on the BBB website. All work is fully guaranteed. We have more than 60 employees dedicated to our goal of 100% customer satisfaction. Experienced technicians that receive over 120 hours of continuing training per year.

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Air Conditioning Sales & Service, Plumbing, Water Heaters, Drain Cleaning, Camera Inspections - Drains & Sewer Lines, & Solar Water Heating.

Services we don't offer

We do not repair or install Solar Electric Panels. We service and install Solar Thermal (Hot Water) systems.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7255 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
9%
3
2%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 226-250 of 255 reviews

Donald S.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$600

Sherrill O.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They do all of my heating and A/C service. They also installed a new A/C system. We signed up with them for a service contract because we were so pleased with them. They come twice a year to check the system.
Rating CategoryRating out of 5
Yes, I recommend this pro

Gerald M.
01/2016
5.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Andy B.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed and maintain my system.
Rating CategoryRating out of 5
Yes, I recommend this pro

Thomas D.
09/2015
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
very satisfied.
Description of Work: Replace air conditioner and water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

S R.
08/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced my air conditioning unit.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Charlie B.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Joseph V.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced the shower faucet stem in one of the bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Laurie Q.
06/2015
5.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
unknown
Description of Work: My husband thought that the water heater was broken but it turned out to be the breaker. We appreciated their honesty and we will use them again. We have used them in the past and they charged half of what another company wanted for the same service. They are very professional and reliable. They are our go to company for plumbing related problems.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen S.
06/2015
5.0
drain cleaning, heating & air conditioning/hvac, plumbing
  + 1 more
unknown
Description of Work: Cleared bathtub drain. Serviced air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Jo C.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced gavinized pipe for the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Kathleen S.
05/2015
5.0
heating & air conditioning/hvac, water heater repair, drain cleaning
  + 1 more
.
Description of Work: Cleaned drain in bathtub, which another plumber said he did but didn't.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elaine H.
03/2015
5.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert C.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Repaired coils

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Marianne Y.
02/2015
5.0
water heater repair, heating & air conditioning/hvac, drain cleaning
  + 1 more
unknown
Description of Work: I scheduled them to flush and check my hot water tank as it is 5 years old and hadn't been done. They did that, had to replace a part, and thoroughly checked all my the plumbing. In the course of that inspection they discovered one of the outdoor spigots was leaking badly and had to be replaced. We had noticed higher water bills and this explains why. Chris was very professional, thoroughly explained all that needed to be done and performed the work in a very timely manner. Would definitely recommend them and use them in the future

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$745

CHARMAYNE T.
10/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I had them come to my house for a quote on two new a/c units. They were highly over priced, and the quote was handwritten and not very clear and legible.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Response from Donley A/C & Plumbing
We have no record of providing this customer or this address with a quote. We also do not have any record of doing any A/C or plumbing work at this location.

Tim S.
08/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
...
Description of Work: ....

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

Isabel F.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
Yes, I recommend this pro

Kathay K.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Donley's removed 3 old units and installed 3 new a/c heating units in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

mary A.
06/2014
4.0
heating & air conditioning/hvac
  + -1 more
fine
Description of Work: Connected loose hose

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

JENNIFER T.
05/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: They replaced my on roof air conditioner. The salesperson came over and gave many options. We did get other quotes but the warranty and reputation offered by Donley was much better than any other company. The work was done quickly and they followed up 2 weeks later to make sure everything was working properly. We have used Donley in the past for both plumbing and HVAC and they have always showed up on time, been friendly and professional. You may pay more but you get what you pay for. I would highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Leon M.
05/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Values replaced in kitchen and bathroom.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$450

Patricia W.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: While here for the A/C checkup for summer months, the Tech discovered a large tear in the return duct. He showed me a photo of it (before & after repairs). He also showed me a photo (before & after) of the detached insulation that had fallen away from the return duct, which he reattached and secured same. I don't know why this wasn't discovered by previous maintenance unit inspections; however, notwithstanding that, I am most grateful to the Tech (Josh Kitrell) for discovering and fixing this problem. I would assume that my summer electric bills should be much lower in the coming summer months than last year's summer bills. Apparently, I was paying for partially cooling the hot attic! |I have used Donley for many years and in general, am very pleased with their services & would recommend them to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$121

Lloyd S.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: After an Energy Audit by a APS Rep. I decided to replace my heat pump after 34 years. The Donley rep0s were very professional and carefully explained my options. The also came in with the lowest bid.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,800

Marianne O.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

11062 N 24th Ave, Phoenix, AZ 85029

http://www.donleyservice.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
# 069024
Trade License Locale
AZ
Trade License Authority
Arizona Registrar of Contractors
Trade License Expiration
09/30/2023

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Water Filtration and Softening,
Drain Pipe Installation,
Electronic Gadget Repair,
Sewer Cleaning,
Natural Gas Lines

FAQ

Donley A/C & Plumbing is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Donley A/C & Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Donley A/C & Plumbing does not offer free project estimates.
Yes, Donley A/C & Plumbing offers eco-friendly accreditations.
No, Donley A/C & Plumbing does not offer a senior discount.
Yes, Donley A/C & Plumbing offers emergency services.
Yes, Donley A/C & Plumbing offers warranties.
Donley A/C & Plumbing offers the following services: Residential & Commercial Air Conditioning Sales & Service, Plumbing, Water Heaters, Drain Cleaning, Camera Inspections - Drains & Sewer Lines, & Solar Water Heating.
We do not repair or install Solar Electric Panels. We service and install Solar Thermal (Hot Water) systems.

Contact information

11062 N 24th Ave, Phoenix, AZ 85029

http://www.donleyservice.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day