Donley A/C & Plumbing

Super! Super!

Donley was assigned to me through my home warranty company. My a/c unit was running continuously and wasn't cooling and it was 112 degrees. They called and cancelled the first appointment as they had commercial accounts they needed to schedule. The person that called to cancel was very rude. The tech showed up 3 hours late 2 days later and cleaned the compressor. He was very polite and seemed to know what he was doing but I just bought a new A/C unit and didn't go through Donley.

DONLEY WAS VERY PROFESSIONAL ON THE PHONE AND WERE ABLE TO GET OUR SERVICE CALL SCHEDULED ON THE DAY AND TIME WE WANTED. OUR REPAIRMAN WAS ACTUALLY EARLY, WHICH WAS NICE BECAUSE BOTH MY HUSBAND AND I HAD TO GO TO WORK. HE EVALUATED THE UNIT QUICKLY AND REASSURED US NOTHING MAJOR WAS WRONG, IN FACT, HE TOLD US OUR UNIT WAS IN GOOD SHAPE AND SHOULD LAST US A WHILE (WHEW!). HE DID BRING OUT OUR OLD METAL FILTER (WHICH YOU CLEAN WITH WATER AND REPLACE) AND RECOMMENDED A NEW ONE. I THOUGHT THE SERVICE WAS GREAT AND THE PRICE WAS VERY REASONABLE FOR THE PIECE OF MIND AND PARTS WE NEEDED!

OUR OVERALL EXPERIENCE WITH DONELY WAS TERRIBLE. WE HAD TO MAKE AN APPOINTMENT FOR A/C SERVICE TWO MONTHS IN ADVANCE. ON THE DAY OF OUR APPOINTMENT THEY RESCHEDULED. THEY THEN FAILED TO SHOW UP FOR THE RESCHEDULED APPOINTMENT. (WHICH MY WIFE HAD TO MAKE SPECIAL ARRANGEMENTS FROM WORK TO BE AT HOME) THEY TOLD US THAT IF OUR AIR CONDITIONER DID GO OUT THEY WOULD SEND SOMEONE RIGHT AWAY. THAT DAY UNFORTUNATELY OUR AIR CONDITIONER WENT OUT BUT THEY COULD NOT SEND ANYONE UNTIL TWO DAYS LATER. WE HAD GUESTS COMING AND COULD NOT WAIT TWO DAYS FOR IT TO BE FIXED. WE WERE ABLE TO CALL ANOTHER REPAIR SERVICE THAT FIXED IT THE NEXT DAY. THE REPAIR SERVICE TOLD US THAT IF WE HAD IT PROPERLY SERVICED WE MIGHT NOT HAVE HAD A PROBLEM. THE REPAIR COST US $500. WE FOUND DONELY NOT ACCOMMODATING AT ALL. THEY ALSO TREATED OUR INITIAL REQUESTS AT HAVING MAINTENANCE SERVICE AS UNIMPORTANT. IT DIDN'T PAY TO HAVE MAINTENANCE AGREEMENT WITH THEM.

THEY WERE OUT IN LESS THAN FOUR HOURS AND HAD MY SYSTEM RUNNING AGAIN. THEY EVEN HAVE PEOPLE ANSWERING THE PHONES ON WEEKENDS. THE SERVICE IS EXCELLENT AND THEY ARE VERY PROFESSIONAL. THE PEOPLE ARE ALL VERY KIND, CLEAN AND NEAT AND HAVE GOOD MANNERS. THEIR PRICES ARE HIGH, BUT THEY GIVE YOU THE "WHITE GLOVE" TREATMENT!

ON A MONDAY, THE COMPANY COULD NOT SCHEDULE AN A/C SERVICE CALL UNTIL THE FOLLOWING FRIDAY. THE AFTERNOON TEMPERATURES FOR THE ENTIRE INTERVAL ARE FORECAST TO BE 3-DIGIT.

SALES REPRESENTATIVE WAS VERY PROMPT AND THOROUGH IN EXPLAINING THE UNIT AND SERVICE. THE INSTALLERS CAME EXACTLY WHEN THEY SAID THEY WOULD, INSTALLED THE NEW UNIT AND THERMOSTAT AND HAULED OFF THE OLD ONE WITH NO MESS OR BOTHER. THEY ARE EXPENSIVE, BUT HAVE A GOOD REPUTATION AND I BELIEVE IT WAS WORTH THE EXTRA COST. THEY CHECKED BACK IN A WEEK OR SO, AND I'VE HAD NO PROBLEMS WITH THE NEW UNIT SO FAR.

WAS VERY HAPPY AFTER DEALING WITH OTHERS PREVIOUSLY AND NOT HAVING WORK DONE PROPERLY I WOULD RATHER PAY A LITTLE MORE AT A FAIR PRICE TO KNOW THE COMPANY WILL BE THERE IF I NEED THEM.

I LIKE EVERYTHING ABOUT THEM. THE SERVICEMEN ARE VERY CAPABLE, FRIENDLY, AND THEY READILY ANSWER QUESTIONS. THEY ARE EASY TO WORK WITH AND I HAVE NEVER HAD PROBLEMS. THEY ARE VERY HONEST AND FAIR.

THE SERVICE WAS PROMPT AND RELIABLE, QUICK WORKERS. PROVIDED SERVICE AS PROMISED.

ORIGINALLY BROUGHT THE WRONG SIZE, BUT PROMPTLY EXCHANGED IT FOR THE CORRECT ONE AND ADJUSTED THE PRICE ACCORDING TO SIZE. ALSO WE WERE UNDER A TIME CONSTRAINT AND THEY WERE VERY ACCOMMODATING TO OUR NEEDS. WE WERE ABOUT TO LEAVE FOR THE SUMMER AND THEY EXTENDED THE WARRANTY SINCE THE UNIT WAS NOT IN USE FOR A FEW MONTHS. THE SERVICEMEN WERE PROFESSIONAL AND PLEASANT.

DONLEY IS A LITTLE PRICEY, BUT THEY PROVIDE EXCELLENT QUALITY, AND IT HAS BEEN OUR EXPERIENCE THAT THEY GUARANTEE BOTH PARTS AND LABOR. WE HAD A DIFFICULT AIR CONDITIONING CHALLENGE, BECAUSE THE HOMEOWNERS BEFORE US HAD PUT ON AN ADDITION, BUT DONE A TERRIBLE JOB WITH LAYING OUT THE DUCTS AND MAKING SURE THERE WAS ENOUGH COOL AIR TO THE ADDITION. WHEN WE GOT A NEW AIR CONDITIONER, DONLEY INSPECTED AND RE-JIGGERED THE DUCTS, AND ADDED A BOOSTER FAN OF SOME SORT IN THE MIDST OF THE DUCTS TO MOVE THE AIR INTO THE ADDITION. UNFORTUNATELY, A BOOSTER FAN PART FAILED REPEATEDLY. BUT EACH TIME THEY RETURNED, DIAGNOSED THE PROBLEM, AND QUICKLY GOT A REPLACEMENT. ALTHOUGH WE DID NOT WANT TO HAVE HAD THIS EXPERIENCE (AND NEITHER DID THEY), THEY TOOK CARE OF THE FAILED ITEM AND REPLACED IT. IT HAS BEEN WORKING FINE FOR A FEW YEARS NOW. CUSTOMERS WHO SUBSCRIBE TO THEIR SPRING-FALL MAINTENANCE SERVICE PLANS GET PRIORITY ON SUMMER AIR CONDITIONING REPAIRS, WHICH IS TERRIFIC TO HAVE!

OUR EXPERIENCE WITH DONLEY SERVICE CENTER HAS BEEN VERY POSITIVE. THEY ARE PROFESSIONAL, COURTEOUS, AND POLITE. THIS PRICE WE PAID IS FOR A TWICE A YEAR CHECK WHERE THEY COME AND SERVICE THE AIR CONDITIONER BEFORE SUMMER AND THE HEATER BEFORE WINTER. THEY ARE COURTEOUS IN THAT THEY PUT ON BOOTIES BEFORE ENTERING YOUR HOUSE. THEY ARE A FAMILY OWNED COMPANY, VERY SERVICE ORIENTED. I WOULD HIGHLY RECOMMEND THEM.

THEY RESPONDED IMMEDIATELY TO A WATER LINE BREAK THAT WE HAD AND IT WAS RATHER AN EMERGENCY. THEY TOOK CARE OF IT IMMEDIATELY AND PROVIDED A REFERRAL FOR FLOOD DAMAGE.

WE HAD DONLEY SERVICE CENTER COME OUT FOR A ROUTINE MAINTENANCE CHECK ON OUR AIR CONDITIONER. THIS PRICE WE PAID WAS A SPECIAL COUPON PRICE. THEY SEEM TO DO A THOROUGH JOB AND WE WERE VERY PLEASED WITH THEIR SERVICE. THEY WERE REFERRED TO US BY A FRIEND.

FIRST, I WANT TO SAY THAT IN THE PAST WE HAD GREAT SERVICE FROM DONLEY, BUT LAST SUMMERS FIASCO CHANGED OUR MINDS. DONLEY SENT OUT A MAN WHO TOLD US THAT WE NEEDED TO REPLACE THE COILS IN THE UNIT THAT WAS OUT. HE ALSO RECOMMENDED THAT WE REPLACE OUR GOOD UNIT BECAUSE OF MOLD. OUR REPAIR WAS TURNING INTO 1000'S OF DOLLARS. MY HUSBAND ASKED HIM ABOUT A SERVICE AGREEMENT THAT WAS PREVIOUSLY OFFERED AND HE ACTUALLY SUGGESTED THAT MY HUSBAND WAS TRYING TO GET HIM TO DO SOMETHING UNETHICAL!!!! WE WERE ANGRY & SKEPTICAL OF THIS YOUNG MAN & DONLEY SENT ANOTHER REPAIRMAN OUT TO RECHECK EVERYTHING TO MAKE AMENDS. WE FOUND OUT THAT WE ONLY HAD A LEAK IN OUR UNIT THAT WAS OUT AND OUR OTHER UNIT WAS FINE. BESIDES FEELING LIKE WE WERE BEING SWINDLED & INSULTED, IT TOOK SEVERAL TRIPS TO REPAIR IT AND WE WERE OUT OF AIR CONDITIONING FOR ALMOST A WEEK BEFORE THE REPAIR WAS MADE AND WE WERE TOLD IT WOULD BE LESS. WE WEREN'T IMPRESSED AT ALL WITH THE SERVICE. WE WILL FIND ANOTHER SERVICE COMPANY.

DONLEY WAS A BIT HIGHER IN PRICE, BUT THE SERVICE THEY PROVIDED WAS WELL WORTH IT. THEY CAME OUT IN AN EMERGENCY AND WORKED UNTIL VERY LATE IN THE EVENING. THEY ALSO CAME BACK, PERSONALLY, 2 DAYS LATER TO CHECK ON THE UNIT AND SEE THAT IT WAS WORKING TO THEIR STANDARDS.

THEY WERE COMPLETE, FAIR, AND PROMPT IN THE SERVICE.

COMPANY IS VERY WILLING TO FIX PROBLEMS THAT ARISE DURING WORK. SALESMAN WAS VERY HELPFUL. A BIG JOB.

THEY WERE ON TIME AS SCHEDULED. THEY MAINTAINED A CLEAN JOB SITE - NO DEBRIS LEFT AROUND. MALFUNCTIONING UNIT WAS REPLACED PROMPTLY WITHOUT QUESTION.

EXCELLENT EXPERIENCE WITH RESPONSE TO CALL AND QUALITY OF SERVICE. THE WORK WAS COMPLETED IN TWO VISITS AS THEY HAD TO ORDER A NEW PART FOR REPLACEMENT. THEY WERE ABLE TO BYPASS THE BROKEN PART TO GIVE US COOLING UNTIL THE REPLACEMENT PIECE CAME IN THE FOLLOWING WEEK.

GREAT EXPERIENCE. EXCELLENT WORK. 60 MINUTE SERVICE.

GOOD COMPANY. GOOD REPUTATION. JUST WERE 3 HOURS LATE GETTING TO THE JOB.

THE OVERALL REPAIR EXPERIENCE WAS FINE. THE PRICE SEEMED A BIT HIGH FOR WHAT WE HAD DONE BUT SERVICE WAS EXCELLENT.

THEY ARE VERY KNOWLEDGEABLE WORKMEN, EXCELLENT SERVICE.