DISH NETWORK

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I paid for the return of the Defective DVR incl - Box, Postage & Handling plus Insurance. God Help SPRINT Cell Phone Custmers if Charlie Buy's it.

We were very satisfied with them. They gave us a time that they would be here and they were here within 15 minutes of the time they quoted. They were here at 9:15, they did the work and they were out of here by 10 o'clock. They were in appropriate uniforms, nice and clean.

Today we discontinued service with Dish because they were not able to come to an agreement with AMC and decided to drop them from their programming. Many of our favorite shows are on AMC so we switched to Cox after finding out that they were actually signficantly cheaper for slightly more channels and DVR service. When I called Dish to cancel our service, they service rep was nice until she couldn't talk me into continuing with Dish. Then she informed me that she would be sending me boxes to return our leased receivers and DVR, that I had to pay for the shipping and some amount of fee for returning the equipment. After over a decade of paying $118/month to Dish, I was surprised to get hit with fees and shipping costs. She assured me that I would return as a customer soon which would have been a possibility except for an unknown amount of fees that I was going to be penalized for because I was canceling service. I was not able to get a clear answer on how much I was going to have to pay. She just said that in about 10 days after they received the equipment, THEY would decide how much I owed and take it using the banking or credit card information they had on file. I felt very threatened during the call and don't like the thought that I would have no say on how much my cancellation fees were going to be!

I have used them for about five years. The price could be a little cheaper.

I am somewhat pleased with them. I will use them in the future.

picture and soundD now sin

These people have left us feeling completely violated. We made the mistake of leaving the service I had been using for the last few years, and gave them a try because the sales agent that came to our door made them sound like it would be worth giving them a chance. Much to our regret we have paid through the nose. We realized after only a week and a half that their service was to say the least very poor. We were told by our provider that they would give us a 30 day grace period. However Dish refused to see it through. After calling them and asking them to please remove their equipment from our house cause we were very unhappy with their service, they told us that that was not the way they worked. First of all we were going to have to pay 400.00 for breaking the 2 year contract with them. Next they sent us a letter telling us that we were being charge an additional 400.00 for not returning the equipment to them. We told them that we had been waiting for them to come and pick it up. Again we were told that they did not work that way. We would have to return the equipment to them. They would send us the boxes and return labels. Which after a couple of weeks and another threatening letter wherein they again were going to charge us the additional monies because they still had not received the equipment. We called them and told them that we still had not received any boxes or labels from them. They then finally sent us the labels along with the boxes. The next thing you know we get an email a week after receiving the equipment from us, thanking us for the additional monies in the amount of 50.00 of which they had removed from our bank account. We were to say the least very upset and called demanding to know why had they gone into our account and removed an additional 50.00 when we no longer had their service. At this they responded that they were charging us for the boxes as well as the labels. Be very afraid to even try using this service, these people are the worst kind of rip offs there is.

Not fun. We had the dish installed at the same time we upgraded our TV & sound system. The installers were ham-handed, drilling blind from outside the house into woodwork on the inside. We had no idea of the amount of hole-drilling & cabling that would be necessary to each TV to make the system work. The DVR system does not work as well as the Cox DVR. For instance, when you program it to record only NEW episodes of a show, it can't tell the difference between the new and the rerun episodes, so we often end up with up to three recordings/day of the Daily Show, etc. There is no way to tell whether we've already seen one, so we have to start each recording to find out if we've seen it already and delete all the reruns. Irritating. Plus, we occasionally get a notice on-screen that the signal was interrupted and lose a few seconds of the show. This didn't happen with Cox. When the year's up, we will be uninstalling the dish cable, filling up all the holes and going back to Cox.

PLEASED WITH SERVICE, HOWEVER I FEEL I COULD HAVE GOTTEN A BETTER DEAL.