DESERT SUN

Nitemare. **Please beware this company**!!! Desert Sun is a local franchise of National Van Lines, Inc. Our moving crew on day of our move completely disregarded care of our possessions in the process and resulted in significant damages of valuable items we had entrusted to them. Our moving coordinator significantly underestimated the size/weight of our load and forced us to leave numerous outdoor items behind without reimbursement /concern of any kind from National. Our driver/crew leader left our packing crew to load our belongings for the majority of the day to attend a personal appointment. (Beer bottles found in the truck by unloading crew in MO). Many, many valuable and irreplaceable items (large-marble dresser top and small-heirloom dishes for example) were damaged due to careless and rushed packing by this unsupervised crew. In addition, our truck was 2DAYS LATE to our new home in MO resulting in numerous out of out of pocket expenses that, dispite numerous calls to National customer service about, seemed unconcerned and unapologetic about. We obtained an estimate of $2923.60 for our damaged furniture (EXCLUDING the $945 for the marble dresser top which had to be replaced with a marginally matching local remnant), and National randomly sent us a check for $1780.00 and considered our claim settled. (We have NOT yet endorsed this check!!) This leaves us with significant out of pocket expenses including the $2,088.60 in furniture repair that National has indicated is not their responsibility as our contract specified a $.60/LB damage reimbursement (despite the blatant negligence this crew obviously had for our possessions!!) Please be advised to use caution when using this local company! National has questionable oversight of their local franchise companies, and may not step up to support you either. Look elsewhere if you value your hard-earned and sentimental life's belongings. Darcy & Drew Hansen Webb City, MO

They had good solid customer service, but I'm not particularly happy wit the unit. They were very responsive and the price was very competitive. I just think that the unit runs too much.

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