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DESERT SUN POOLS

Pool and Spa Service, Pool Sales Construction and Installation

About us

Welcome to Desert Sun Pools online! Let us be your first choice as an experienced, licensed contractor for building, remodeling, or repairing your swimming pool. For your pool and spa needs, look no further—we are a leading dealer of Jandy, Pentair, Polaris, Sta-Rite, Zodiac, and other quality brands right here in the Greater Phoenix Area. Want to make the most of your free time? View our gallery for design ideas or ask one of our qualified, friendly staff members. They are ready to answer your questions regarding your swimming pool or spa remodeling project. Call 602-795-6224 or email us at info@desertsunpools.com. For over 20 years, customers from Scottsdale, Phoenix, Tempe, Glendale, Chandler, Mesa, Paradise Valley, Cave Creek, Carefree, and surrounding cities have come to trust the service, quality, and knowledge you will receive from Desert Sun Pools.

Business highlights

38 years of trusted experience

Services we offer

Building, Remodeling & Repairing Swimming Pools

Services we don't offer

swimming pool cleaning service

Amenities

Warranties
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.420 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
10%
3
10%
2
5%
1
10%


Rating CategoryRating out of 5
quality
4.5
value
4.7
professionalism
4.5
responsiveness
4.6
punctuality
4.7
Showing 1-20 of 20 reviews

Silvia B.
03/2017
5.0
pool cleaners, swimming pools
  + 0 more
I was very pleased with the professionalism and quality of the work performed by Desert Sun. The pool needed a complete remodel which was completed according to schedule. Craig communicated throughout the entire process and there were no surprises or unanticipated delays in completing the work. I recommend Desert Sun highly and without reservation.
Description of Work: Pool remodel

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William B.
10/2015
3.0
pool cleaners
  + -1 more
About five years ago, our pool and deck were refinished. A few months later, the deck coating cracked at the joints and was repaired. Now, about five years later, the deck coating is breaking off in chunks. The pool surface has cracked in a location with a previous crack (which we paid extra to repair), and the ends of rebar are beginning to stain the pool coating. This seem like very poor performance in the materials that were used in refinishing the pool.
Description of Work: Refinish pool and deck.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$13,000

lane B.
06/2014
5.0
pool cleaners
  + -1 more
Went great.
Description of Work: Redid pool and cooldeck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

lane B.
06/2014
5.0
swimming pools
  + -1 more
Desert Sun Pools did a great job with everything. I had a few problems with a subcontractor and Craig, the owner took care of it. I recommend them highly!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Robert C.
05/2014
5.0
pool cleaners
  + -1 more
Craig was excellent in making sure all the work got done on time and in a very professional manner. The quality of workmanship is awesome and we are enjoying our back yard so much now.
Description of Work: Totally remodeled my back yard. Put in Travertine paver patio, built gas fireplace and bbq island, arranged for artificial grass installation and landscaping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Lisa H.
04/2014
5.0
pool cleaners
  + -1 more
He was prompt and professional.
Description of Work: He gave us an estimate to redo our pool and patio.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


will S.
06/2013
3.0
pool cleaners
  + -1 more
Provider did not return phone call and did not provide quote. End result no bid.
Description of Work: Requested quote for scope of work

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$2,500

vivienne H.
07/2012
4.0
pool cleaners, swimming pools
  + 0 more
see above
Description of Work: had to have pool resurfaced and re did water feature water feature did not work well and this is where issue came up- up till then good service i felt after this a lack of trust as i was treated like i had no knowledge and first thing proposed was just changing equipement to ask for more money without evaluation of a problem it turned out was a problem have honestly mixed fealings about this provider

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Andy A.
03/2012
5.0
pool cleaners, swimming pools
  + 0 more
I spend a considerable amount of time researching pool companies in the Valley. I had two of the large companies and at least six small companies out to the house to provide an estimate. Each company came out with the promise that they had the best pool design ideas and the lowest cost. For most companies, the pool cost estimate is impossible to decipher. If you are lucky, the bid will have some sort of breakdown of the cost, but most will simply list materials used in the pool construction. I was having a hard time picking a company to build the pool because I just could not find one that I trusted until I found Craig and Desert Sun Pools. After 30 minutes on the phone with Craig, I immediately knew that he was the person to build my pool because he was candid in sharing his opinions about the needed equipment, he did not try to upsell me on everything, he gave me a rough estimate on price which I knew to be reasonable. The experience in working with Desert Sun Pools exceeded my expectations. First, the cost estimate that they provided was detailed and easy to understand, so I knew exactly what I was purchasing. Craig was good about sharing the pro and cons of various systems without trying to push us into what he thought was best. A schedule was established and the project was done two weeks ahead of schedule. Desert Sun Pools gets high marks for communication. They were very responsive by email and telephone and were always available to answer my questions. One thing that I greatly appreciated was the we were kept in the loop on every step of the process. I always knew what was happening on the construction project and the timing of the next steps. Desert Sun provided me with a good value for the money. They were not the lowest cost provider, but they were considerably less expensive than some of the larger pool companies. They are also far quicker than the larger companies that can take up to three months to complete a pool. Our pool was finished in about 5 weeks. Trust proved to be the most important factor in our decision process. A swimming pool is a very expensive endeavor that takes several weeks to complete. I needed to know that the builder would be honest, transparent, detail oriented, and reliable. Desert Sun proved to be all of those things right from the start. I never once in the construction process had second thoughts about the company that I select. In fact, I was relieved that I found someone who proved to be exactly as I had expected. Highly recommend this company.
Description of Work: We hired Craig to build an in-ground pool for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$37,000

Robert C.
07/2011
5.0
pool cleaners, swimming pools
  + 0 more
unknown
Description of Work: Craig was very knowledgeable and helpful with our back yard remodel. He was very accessible throughout the project and made sure every detail was perfect! Thank you so much.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer Z.
08/2010
1.0
pool cleaners
  + -1 more
After waiting almost a week for an appointment, which I suspect had to do with my location (Mesa) compared to theirs (north Phoenix), Lance came to the house when I was at work and repaired 2 leaks in my skimmer and replaced a seal on the pump. The pump ran overnight and I woke up the next morning to find the water level back to where it started after the leak developed, below the level of the skimmer entrance. Iris, the office manager, told me Lance could return 2 days later in the late morning. When that morning arrived I was awoken at 0745 by noise of someone in my backyard. Lance did not phone me or ring my doorbell to let me know he was there, nor did he phone me afterward to let me know what he did. I had to call his cell phone and was told, after a lot of questioning, that he did not replace the pump seal correctly 2 days ago and water was running out of my pump into the ground near my house's foundation! I then phoned the manager/owner Craig and related to him my concerns over Lance's unprofessionalism and lack of skill to replace a pump seal correctly, all that water leaking near to my foundation, and my water bill expense due to having to refill the pool after Lance's error. Craig told me he would speak to Lance regarding his lack of communication and that I should be checking the pump for leaks myself. No apologies regarding the behavior or refund of service fee were offered. I would not recommend this company to anyone and my next call is to my home warranty company!
Description of Work: I was referred to Desert Sun Pools through my home warranty company after developing a leak in my pool.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$55

Response from DESERT SUN POOLS
We received the work order from the member's warranty company on August 18, 2010. We went out to do the repair 4 business days later on August 24, 2010. At that time there wasn't enough water in member's pool to run the equipment without damaging it. We instructed her to fill the pool up and we went back 2 business days later on August 26, 2010 to complete the repair.

TAMMY G.
05/2006
2.0
pool cleaners, swimming pools
  + 0 more
I decided that I did not want to undertake a job of this magnitude with a company that had such poor follow-thru, so I did not contact them again.
Description of Work: I contacted Desert Sun Pools for an estimate on remodeling my pool. It took 10 days for someone to call me back and schedule an appointment. Jim O'Grady came to my home on a Friday and discussed what I wanted to do with my pool - complete remodel of interior, deck and equipment. He took measurements and told me he would fax me an estimate on Monday. I never heard from him or Desert Sun Pools again.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0


CRAIG S.
04/2006
1.0
pool cleaners
  + -1 more
Totally non-responsive regarding repair after 2 phone calls. They e-mailed me with the name & phone number of a person who would come out to do regular maintenance. This person scheduled an appointment at 12 & showed up around 3:30. He left his card on the door and departed. I was home!!!! I saw him depart & tried calling his cell, but he would not answer the phone. I spent 4 hours of my day waiting on him!!! I'm done with these guys.
Description of Work: Requested Pump repair & regular maintenance.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


MARK I.
02/2006
5.0
pool cleaners
  + -1 more
Everything about them is great, but they bid $6000 over the next bidder. I'd love to do business with them, but I can't justify spending that much more.
Description of Work: I received an estimate, but it was too high.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0


MARK & DONNA R.
02/2006
5.0
pool cleaners
  + -1 more
I'D TELL EVERYONE TO CALL THEM, IF THEY NEED ANY WORK DONE. THEY CAME OUT ON TIME AND DID GOOD WORK.
Description of Work: They came out and did some inspection work on my pool. They ended up replacing the motor. The price was under warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

KATHERINE H.
08/2005
5.0
pool cleaners
  + -1 more
THE COMPANY DIAGNOSED THE PROBLEM, THEN REPLACED THE MOTOR. IT WORKS FINE NOW, THEY DID A GOOD JOB. THE HOME IS COVERED BY A WARRANTY, HENCE THE LOW $45 COST. I'M NOT SURE WHAT IT WOULD HAVE COST, HAD THERE BEEN NO WARRANTY.
Description of Work: OUR POOL PUMP MOTOR DIED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$45

DAMIAN L.
11/2004
4.0
pool cleaners
  + -1 more
COMPANY RECOMMENDED AND INSTALL A SALT (SALINE) SYSTEM AND OZONE SYSTEM. UNBELIEVABLE DIFFERENCE IN WATER QUALITY. DEFECTIVE PART QUICKLY REPLACED UNDER WARRANTY.
Description of Work: ADDITION OF SALINE SYSTEM IN LIEU OF CHLORINE SYSTEM FOR OUTDOOR POOL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

08/2004
5.0
pool cleaners
  + -1 more
THE WORK WAS DONE WHEN PROMISED AND HAS WORKED VERY WELL.
Description of Work: DESERT SUN INSTALLED A SALINE CHLORINE SYSTEM AND IN IONIZER FOR OUR SWIMMING POOL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

08/2004
5.0
pool cleaners
  + -1 more
THE SYSTEM HAS BEEN GREAT AND FOLLOW-UP PROBLEM WITH A DEFECTIVE PRODUCT CORD WAS EASY AND QUICK. THE COST OF JOB MAY BE HIGHER THAN OTHERS BUT I WANTED A REALLY HIGH QUALITY SYSTEM.
Description of Work: THE COMPANY INSTALLED SALINE AND AN IONIZING SYSTEM TO OUR EXISTING POOL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

07/2004
5.0
pool cleaners
  + -1 more
IN ADDITION TO INSTALLING POOL PILOT, THEY CORRECTED AN ERROR IN THE WATERFLOW, CAUSED BY THE ORIGINAL BUILDER.
Description of Work: CONVERTED POOL TO ELIMINATE CHLORINE WITH POOL PILOT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

    Contact information

    20819 N 25th Pl, Phoenix, AZ 85050

    WWW.DESERTSUNPOOLS.COM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation

    FAQ

    DESERT SUN POOLS is currently rated 4.4 overall out of 5.
    DESERT SUN POOLS accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
    No, DESERT SUN POOLS does not offer free project estimates.
    Yes, DESERT SUN POOLS offers eco-friendly accreditations.
    No, DESERT SUN POOLS does not offer a senior discount.
    No, DESERT SUN POOLS does not offer emergency services.
    Yes, DESERT SUN POOLS offers warranties.
    DESERT SUN POOLS offers the following services: Building, Remodeling & Repairing Swimming Pools
    swimming pool cleaning service

    Contact information

    20819 N 25th Pl, Phoenix, AZ 85050

    WWW.DESERTSUNPOOLS.COM