Desert Data Recovery

The service was fantastic. My old external had drive had stopped working abruptly and they were able to recover all the data. After 24h I had a diagnostic, and another day after they had recovered everything and just waited on me to provide a new hard drive to transfer all the data. It is possible to buy a hard drive directly from them too. It was such a relief to be able to get everything back and I am so grateful for their help in the process. On top of that, they are very friendly and accessible. I definitely recommend them!

Awesome place fair prices free evaluations helpful informative staff

I highly recommend Desert Data Recovery. I have a small business and kept years of work on a usb drive, that unfortunately broke. They were able to retrieve everything and give me a replacement. Nikki was so kind and professional and working with them was easy. I am forever thankful for their work.

I lost all my childrens first pictures on a damaged external. I have 6 kids and when my oldest daughter dropped my external off my desk twice, I died. It held thousands of their very first images and births. It held my childhood images, I had scanned in to keep safe. All our family holidays, birthdays, dance recitals and family memebres we have since lost. This external was from 2001. Back then they didn't offer many hard drive repair options. I did all the emergency software options available. Nothing worked. Over the years I took it to specialist and no one could help me. A few years ago I was told I needed to try a clean room. I was quoted $1000 to start. I saved up and finally started researching options again. I was quoted $1300 to send to the FBI clean room from someone in Phoenix- they didn't even look at it. Then I read about Desert Data Recovery. I read all their reviews and I just felt I needed to try them. Nicky spoke with me and told me she would do whatever she could and would keep me in the loop as she went. Within a day I recieved a message she was hopeful and did find some. files. A day later she messaged me and sent me the file names of the files she could recover. She needed me to go over them and approve what she found. I was literally trembling in fear and wouldn't allow myself to hope for but only a few files. It took me hours to get the courage to even start the download. When I downloaded the file names I instantly wept. There were thousands... baby daughters birth 2004, kids with uncle Jay-J (My little brother who died 6 years ago), Christmas's , Easters, birthdays, concerts, dance recitals, reunions, everything!! I don't know how Nicky did it... but I do know she is a gift from God. She saved everything to a new external and the cost was only a fraction of the quotes from other companies. Nicky and Desert Data Recovery saved me hundreds and gave me my babies back. I will never be able to give them what they gave me. But Nicky and Desert Data Recovery of Phoenix Az will forever hold hero status in my heart and soul. Thank you Nicky, The Hazel Family

I dropped off an SD card for my son. Though I only interacted with them for the drop off, they seemed very professional. I was there right when they opened because I was on my way to work, and they were open right on time. The office was clean and professional looking. They had good customer service. My son let me know that, unfortunately, they were unable to recover his files. They were prompt in letting him know though.

Excellent service with reasonable prices. Costs are published up front, no surprises. They bent over backwards to be accommodating. I changed my mind a couple of times about what I wanted recovered and they were more than willing to do whatever I asked and did not charged anything extra beyond their published prices. I would highly recommend them for future service.

My home PC hard drive crashed and the Geek Squad was not able to do anything. I found Tim online and within several days 99% of my data was recovered and loaded onto my new drive. Loosing a drive is an emotional event but Tim did really save the day. I would without hesitation return if I ever had another drive issue.

Tim did a great job. He answered all my emails courteously and quickly. He was sympathetic towards my hard drive being broken and gave me an honest, fair price. I got a full recovery of my hard drive! I would recommend this company for anyone needing a competent, professional, and great data recovery service.

I had never met Tim before I went into his shop. But his Angie's List scores were high. And he was a certified data recovery specialist (check out his website, www.desertdatarecovery.com). This assured me that he uses the best practices tor recover data. The other (admittedly cheaper) recovery services do not appear to have this certification. So I picked Tim. And I am glad that I did. From the moment we shook hands, I believed that Tim would Tim treat my data like it was his own. He was clear in his explanations and was careful to explain that he is very good at his work but he is not a miracle-worker. Well, you could have fooled me. He did wonders for my drives. He Tim's initial recovery efforts did not meet his satisfaction. He recovered some files, but it bothered him (yes, it did) that he could not give me more of my valuable photos. Then he remembered an old recovery method that sometimes worked for him. A very slow process, it sometimes restores files when other programs would fail. He gave it a shot. And it worked! Not only that. Tim noticed an ad in the paper with a sale on external hard drives. He offered to fetch it and copy the restored files to the new hard drive (all I had to do is reimburse him. no extra charge to pick it up). Yes, I paid over $500, but my case was severe. Your situation may cost you much less than that. But I highly commend him for his diligence, service attitude, and skill.He is the man for your toughest data problems. And that is why I will definitely call on Tim if this happens again.

Great. Tim quickly found the problem with the hard drive and recovered all files successfully. His expertise and knowledge is exceptional and the fact that I was able to deal directly through a local expert instead of mailing the hard drive to some out of state vendor made all the difference in the world.

I had been working on my thesis for over two years. The various sections totaled hundreds of pages of research and writing. I did not back it up as I should have. My granddaughter accidently kicked my laptop when it was on a small table. The laptop flew across the room and crashed on the tile floor damaging its hard drive. I could not access any of the information. My thesis file was open when the laptop fell. I took it immediately to a local computer company and they could not recover the thesis file. They said the hard drive was just too damaged and the files were corrupt and/or deleted. I got back a few odd things from them, but I was desperate for the thesis files. I researched data recovery on the web and stumbled on Desert Data Recovery in Phoenix. I spoke with Tim Homer, Senior Technician of Desert Data Recovery who told me any file that is open when a computer crashes is extremely hard to recover but he would try. I took my damaged hard drive to him and Tim began to work on it. He gave me an estimate upfront, which was very reasonable, and assured me if he could not recover my thesis file, there would be no charge. Desert Data Recovery has great modern facilities, including a clean room. You can tell that Tim Homer is extremely knowledgeable about his work and cares about his customers. Data recovery is a skilled process of the most modern techniques that makes impossible recovery possible. Tim worked hard to recover my files. He rebuilt my hard drive and kept me informed about his progress. I was thrilled when he recovered my thesis file. He also opened all the other files the first company could not access! I cannot recommend Desert Data Recovery and Tim Homer highly enough for their incredible skill, their fair pricing and their obvious integrity in dealing with their customers.

When we had a data drive with over 5 years of artwork on it fail the word panic does not begin to describe the situation. After a quick "Google" we contacted another firm in Tempe, www.datarecovery.com who quoted us anywhere from $400 to $2500 depending on the severity. The technician did a analysis of the drive and came back that there was some bad sectors but the damage was minimal with very good chance of recovery. The sales rep then called and wanted $2500 to fix. After questioning her pricing mysteriously the price came down to $1,000. Felt like I was at a used car lot but being desperate we went forward with very clear instructions we only cared about the "G" data partition, nothing else. After several anxious days we were told the drive was ready. We picked up the new external drive and after plugging it in realized quickly NONE of the data was restored just system files. A long story short - www.datarecovery.com are clueless. They claimed we could never get our data back and that was the best they could do. It was clear even for a non technical person they simply recovered the wrong part of the drive. After making one call we took the drive to DESERT DATA RECOVERY in Phoenix. Tom made no promises other than to do his best in within 48 hours we had a fully recovered drive in which every file was perfect at a very reasonable price. Cannot say enough good about Desert Data Recovery and Tom and cannot warn people enough to stay away from www.datarecovery.com.