DaBella - Phoenix (Windows)

They were professional. They got the job done quickly. I was surprised at how fast they were. They also came back to make sure everything was good.

They were no help in removing blinds. There was no conversation about shade screens, which were removed & discarded.

I reached out to HomeAdvisor for quotes on a full roof replacement. DaBella was one of four contractors who quoted my project, and I hired them the same day. Ryan was prompt and courteous and took the time to explain their value proposition. The quality of the materials, the craftsmanship and the fantastic warranty made this a simple decision.

Do not ever go with this company. They just lie to you and you don't get what they sell you.

I received great customer service and follow through. The job was started as promised and completed as promised. The work site was cleaned afterward beyond my expectations. Would definitely do business with DaBella again.

The quality of the work and the materials was excellent. The process for getting to that point was not so much. After waiting 6 weeks for the roofing crew to do the install they didn't show up on the the scheduled day. No call, no notification. After contacting the company we were informed that they changed the install date. This happened three times. Communication is not DaBella's strong suit. If you want a high quality roof and don't mind a long wait and poor communication, this could be the company for you. Otherwise, shop around.

DaBella's communication has been completely lacking to put it mildy. The roof and gutter crews are repetitively asked to tell us when they are coming as we have an outdoor dog. They have not told us 15 of the 18 times they have had to come out to the house. The roof was installed improperly and if we hadn't been detailed and observant many issues would have gone unnoticed. The broken siding and improperly installed flashing was still obvious to us and all our neighbors leaving our new roof lowering our curb appeal. We were promised improved communication and that we would "experience the DaBella difference" which is just higher price, higher promises and completely missing the mark? We also hired them for our windows and we like the windows but there were still several issues with the process. Due to everything with the roof and gutters - we will never recommend or return to DaBella for any of our home improvement needs.

Great follow up and professional group. They even gave us some ideas for other projects we ask about, but thear company did not handle. One of our sales people actually spent his time and found a company for us that did the kind of work we were looking for. Talk about above and beyond. Bella employees really exemplify the top of the line service oriented company. Really a rare quality these days.

First I would like to say that I can't really rate the quality of work because it hasn't started yet. I signed on May 21st 2018 and was given a "estimated" start date of June 1st 2018, it's July 10th and still no work has been started. The estimated end date for my project was 9 days ago. Also, I was told that my materials would be ordered promptly, but that didn't happen for more than two weeks. Now for their customer service, when I call in and actually get a live person and not a recording the receptionist is very professional. I have called the supposed project manager and either he doesn't answer or he answers and tells me he'll get back to me and never does. Value for money? I can only rate what I have experienced. I should have went with a different company.

Great knowledgable people. Took time to explain product.

Loved the attention to quality products but fair In pricing materials

There were some hiccups with customer service but once the general manager was made aware of them, he did his best to resolve the issues. The windows are great! We have noticed a huge difference in the amount of dust in the house, and noise reduction.

they do great work. it just roofs they do windows bath / showers /gutters /house siding

Great customer service, excellent quality of work.

I called them and set up an appointment for the next day at 10 am. RYAN showed up promptly at 10 am. He took a look at my roof and took pictures and made some notes. Then he came inside and discussed his products,the roofing system is unlike any other I had seen in that it included a ventilation system built into the roof. He showed us the roofing products and choices and even offered a veteran discount. We liked the roofing products they showed us, and the warranty provided is much longer than the 3 other quotes,I had recieved. We really liked that. They also come highly rated on Angie's list and BBB is A+. We discussed price and they offer good value for the money and work and product offered. They even offered an anniversary discount if we went with them that same day, so certainly this is their 7th year anniversary. We hired them and have not yet gotten the work done yet, but will update once the work is completed. But I would recommend Ryan and this company for your roofing needs!!!

Even with a hiccup or two we are very happy with everything DAbella has done. Absolutely loved the crew from Hammers Up. Everyone was easy to work with and the siding job is fabulous!

in progress

Time from consultation to install was longer than expected because they had to come for a second and third measurement but they were able to stay within the 6-8 week timeframe we were originally given. I?m sure we may have been able to find cheaper options out there but I love the new windows! The windows replaced are on the west side of the house (we live in Phoenix, AZ) and what was once the most unbearable portion of our home due to heat is now the cooler part of our home. Our AC doesn't run as long and we don't need to keep our curtains closed 24/7 in order to stay cool. The install crew was quick, professional and courteous in regards to clean up. There was a slight error with the screens we ordered but they are already rectifying that and we'll have the correct screens in a week or so. I?d recommend them but beware that you're paying more for a better quality window. We are excited to have new windows just in time for the hot Arizona summer!

DaBella's representatives were very responsive and professional. DaBella offers a custom premium window solution which may be more than some want to pay. We haven't yet decided which window vendor to go with but you should include DaBella in your list of potential window vendors when collecting estimates.

Excellent customer service from beginning to end. Total roof replacement on main house. Very satisfied.

Roof has been completed. Excellent work and products. Siding and windows installation about June.

They use only the Cadillac of products. Sales people are not pushy and know the product being installed.

We went with this company because the salesman sold us a picture of high quality products and workmanship. Unfortunately for us the quality of workmanship was not present when our roof was applied. I've been waiting over a month for a finished, high-quality roof that they promised me in their sales pitch. They cut corners with their finishing details and I am now left with exposed wood next to gutters where flashing should be. This company had poor communication with not only me as their customer, but also their contractors. I have been completely unhappy with this whole process and feel frustrated that I paid twice as much as my neighbors for a roof I am still not satisfied with.

They were the most expensive option and they subcontracted the work to Rainy City Roofing I feel I could have had a better deal if I had hired Rainy CityRoofing directly. Part of the thing that sold me on going with the DaBella was them telling me they had special training through GAF for the roofing installation but it looks like Rainy City had the “special training “ toosince they contracted with them