DaBella - Phoenix (Windows)

they don't do like they say

DaBella Exteriors LLC As with every transaction there are checks and balances. Our subdivision was developed in 1972. Beginning last fall and into Spring four houses on the block had new roofs installed, plywood to shingles et al. A new roof for this year was in our budget. It was a matter of who. I had plans to ask the neighbors of new roofs. Perfect time for canvassing the neighborhood DaBella. The canvasser scheduled an appointment for a presentation which would take up to 2 hrs., depending on our level of interest. Tip : Have a calculator and verify the footage and cost, less discount and deposit figures. The notebook presentation, by Eddie and Asher, given thoroughly from front cover to back, did take about two hours. We didn't halt the salesmen and send them on their way since we liked the products, warranty and installation process as described and samples shown to us. The appointment included an inspection of the existing roof. My husband accompanied them as they went into the attic areas inspecting the roof from the inside. He's been in those areas several times throughout the years. I only crawled and duck-waddled rafters once, that was enough for me. The end of May and it's hot. Pictures were snapped and, yes, we needed new plywood to boot. We went over the cost and signed a contract. Before the appointment, I confirmed the bonding license was current to 2017 and active status. I asked for a copy of their certificate of insurance which was emailed to me a few days later, again current-to-year. Tip #1 verify the figures. We did. However, the salesman accidentally subtracted the discount figure from the roof base price when it should have been the deposit being subtracted. We caught that mathematical error a day after the full balance had been paid. After some calls to the salesman and customer service all was made right. A check refund for overpayment was mailed and received three weeks later. Be patient, accounts payable is what it is. Reminder: Be flexible. There's an incentive, the discount. Estimated installation date and completion date can go a few days beyond the estimated dates. In our case, contract signed end of May with installation done the last four days of July. Catch 22: It's totally up to DaBella's discretion. The "scheduler" is moving roofing crews from project to project, coordinating supply orders and dumpster deliveries, as well as the "fit-it-to my-timeframe" customer. The "gotcha" is if the customer alters scheduling and is not flexible, the discount is null and void. Roofing crewman, Francisco, and co- worker, Artemas, were punctual, polite, professional, courteous, diligent and conscientious. They were on our roofing project from start to end, four days. On the second day, however, three other roofers came onsite. Midway through with new plywood on full front of roof, one of the new guys informs me we need more plywood. Saying there is not enough to finish with what was initially the estimated footage

Although the replacement process of my roof has not been started yet I wanted to thank Asher King and Stephen Baxter, sales associates from DeBalla Exterior for taking the time to thoroughly inspect, measure, and explain to me the problems I currently have with the existing roof (complicated roof line with lots of valleys) along with the thorough replacement process, materials that DeBella Exterior use. Can't wait to see the finished product

Nice guy, Quality of the product. Medium

We are pleased with our new roof and felt the people involved all tried their best to make sure it was done right.

This review is written before any work has begun. We met with two representatives in our home. They were very professional and knowledgeable of the roofing system. We signed a contract and financial agreement and are looking forward to the installation of our new roof. Our representatives were Lance Fagen and Bryce Bower.

The sales guys have You write a review before the work is even completed to get an additional discount. So at first my initial response was a five star, because the sales part went quite well (I thought). I was having them redo my gutters even though that was not originally what I had them come out to give me an estimate for. My old ones were Working fine they just definitely needed new paint. Need to paint the gutters and call it good , but By having a professional company do my gutters, it would be a better idea since it is exterior and I wanted to MAKE SURE the job got done correctly. They installed the gutters without me there. They broke my motion sensor light bulbs which they did not mention or offer to pay for. The gutters do not do what they are supposed to because they must have left a gap between the house and the gutter because the rain falls through behind the gutters . When I contacted their company to fix this they said it would be an additional $750 and they would require that I sign a release of liability on my roof. I stated I would not have done this project at all and it did not really even need to be done(my old gutters were working fine), but the sales guys assured me that they do a really good job and they are custom fit to the house to avoid leakage even without a drip edge or flashing . I refuse to pay the extra $750 so they offered to do it for FREE but still they are requiring that I sign a release of liability in order to complete the work. I contacted a lawyer and found this is an illegal practice so I will not be signing and this experience has been a nightmare! I'm hoping they will fix the problem like they promised me several times they would. I just can't sign "Release of liability" already shown they cannot be trusted.

While work on my project hasn't started yet I was so impressed by the professionalism and thoroughness of Trever and Nathan with whom I met, that I want to comment. They explained the product, scope of work, financing options and timing so I know what to expect. I'm confident the work will be completed properly.

The work is yet to be done. I met with RJ and Haz. RJ was knowledgeable and informative about the product. He explained everything with great detail and precision. He wasn't pushy or high pressure and I enjoyed our interaction. Haz was friendly and helpful. The siding that Dabella will provide for my home is a superior product and less expensive than the other options I've considered. Overall, working with RJ and Haz has been a very pleasant experience.

The job was delayed due to snow, and took longer than was expected, but once it was done, it looks and works great!

To begin this review - The company, DaBella, took immediate action in follow up response for our consultation request. Thank you for not keeping us waiting! We live out on the coast and it usually takes several weeks to months for a response with an actual consult. At this time we have worked with Bryce Bowers and Dukens Surkin. The two gentlemen came and went through the entire process of re-roofing our home. They took their time and explained all the materials used in the project, completely down to the type of nails used! We were very impressed with the presentation. We already had previous consultations with other roofing companies. However, Bryce and Duken were by far the most thorough in explanation and answering our questions. We have decided to purchase our new roof from DaBella. Thank you gentlemen for your time and enthusiasm. We will be updating the review following the roof installation.

Jennifer Henry came out and inspected my siding. Then we sat down and discussed the inspection results. She pointed out a couple of things I had wrong then gave me a price. She also said that my siding looks in good shape and doesn't need to be replaced.

I have two contrasting opinions of my Da Bella experience, through the salesman who sold us the project, of course to hear from him, this co, has no equal. By the signing of the contract, and what a lengthy contract it is, I came to realize, that Da doesn't want to be held liable for quite a number of situations that will come about in a job of this magnitude, such as the mess that will happen in your attic space and anything that would damage your home due to the contractor who delivers the materials. Call me old school, this leads me to my second opinion, after extensive work in the attic was necessary, leaving quite the mess, after talking to an off-site super visor, about the clean up, well, he stuck to his guns about his liabilities repeating to me how I had signed a waver concerning this matter. Now Jose and his brother Jerry, are different in this matter, I could tell them of my frustrations, and after a hand shake, and their word, on the matter, they not only attended to the matter of clean up, but shown to me how a mans WORD, and his INTEGRITY, are still the bedrock of any business. I think Da Bella's can learn from this two men of integrity, and not be so bound down in their legalities

We contacted DaBella for information through their website, and they called us back within a couple hours, and scheduled an estimator out the next day. Other vendors responded with estimator availability in the weeks, and one vendor made it clear that my house was too small to be worth her time (it's ~1500 sqft, so not exactly tiny, but it's not a huge job). Joel Pickell did the initial consultation with us, which was very thorough and informative. He's also been our named contact throughout the project, and has been very responsive when we had questions. As part of our evaluation process, we looked at other installers including Home Depot, who offered comparable materials at a lower installed price; however, we also found multiple online reviews from customers that found that low-end materials were installed instead of what they had paid for. This included customer reviews posted on their website. In their defense, they've got a huge network of installers, and considering the scale and their focus on price, I imagine some subcontractors feel the squeeze, and a few shady installers trying to make a better profit is probably inevitable. Between reading a few horror stories and talking to (or not hearing from) the handful of estimators that we contacted, we felt like DaBella was more trustworthy and responsive, and used materials that were likely to last in our very rainy climate. Given their demonstrated focus on customer experience and reputation, we inferred that they were probably also monitoring and treating their subcontractors better, which accounted for some of the price difference. The installation itself was very smooth. The crew was polite, fast and efficient. As promised, my yard looked like a bomb went off after the initial tear-off, and was then thoroughly cleaned. The guys were also thoughtful about tarping landscape that was in the splash zone, and not destroying my garden and other plants with heavy debris or foot traffic. The installation itself was completed over the next two days, and the roof looks great. The real test will be how the roof performs over the next couple dozen Portland winters, but I'm very pleased with the process and support to-date, and am glad that I chose to go with DaBella.

I signed a contract to have them replace my roof and made a down payment, but the work was never done. I called three times during the six-weeks' window for the roof to be replaced and each time was told someone "would call by the end of the business day" and in each time no one ever called. No work was begun, much less finished. I am now out over $9,000 and have nothing to show for it. The salesman is a smooth talker and his promises and the contract sounded good; I looked forward to a new roof, but instead just got a disappointment. I would NOT recommend them to anyone.

As of 7/8/17, I have only recently hired this company, no work has started as of yet. This makes my review based on the initial meeting only. The initial meeting was/IS LONG. I can see the need for this as they are very thorough and want to make the most of the experience. Answering all and any questions seems to be paramount. Of course everyone wants to make the sale, but Mike and Matt were very knowledgeable. They wanted to make sure I had every concern addressed. I'm looking forward to having a great experience with DaBella.

Have most of my windows either replaced or being replaced as well as two French doors. Windows are expensive but wonderful. Could feel a difference with winter and summer. Doors aren't the best. Got some warping on both and, if painted black, scratch easily. Though they have a great warranty, it's a bit of a hassle to get replaced. Their salesman, Jeff W, has been communicative and trying to help me so thus the 5 on customer service

DaBella siding is an exceptional product, I recently purchased vinyl siding . My home looks outstanding and my neighbors continue to compliment the look. The DaBella representative Ian Wheeler made the experience so easy and with no pressure. He is very well versed in all of DaBella products. Everyone I worked with through the process of ordering to the installation were outstanding ! Thank you Ian Wheeler, Mike Goettsch and the fantastic installers Dave Cox and Sterling !

The initial sales appointment was LONG and my bathtub seemed expensive, however I am very pleased with the product.

We have only signed on with Dabella and have not yet begun the project, making it very difficult to rate the quality and customer service. Matt and Sierra Marshall were very thorough in their description of their product, their commitment to service and quality and their love and belief in this company. Sierra worked with us to find a product that would satisfy and work within our budget while stilll maintaining the quality that was important to us. The only down side to this process was the amount of time involved from presenting, to sign on being almost 5 hours. We feel very excited about getting our new roof and look forward to an additional review after the work is completed to report on the customer service and quality we received.

We had our roof replaced by DaBellas about 3 years ago and had such a positive experience that when it came time for new siding and windows we knew exactly who to call! Ian W has been knowledgebleand courteous...even when I changed my mind and added line and case to the windows after the initial consult! Ian W. has made sure we received financing at a good rate and checks back with us to make sure we are comfortable with the progress of our project. While this project has not been completed at this time,I will be sure to review the final outcome. Wish I could post pictures as the transformation of our home will be amazing!

From start to finish Chance was a great help. He gave a great presentation, giving us a great education about the project and the product. He checked back throughout the process to make sure everything was running smoothly. When all was complete he came by to make sure we were happy with the whole process. And of course we couldn't be happier. The windows are fabulous they reduce the heat in the house tremendously, and look great as well.