Custom Plumbing of Arizona, LLC

Kory the service technician was wonderful! He walked me through my options, offered me a pressure test for all of my water fixtures both in and out of the house. We have had several neighbors blow out some water lines and even one inside their wall which wasnâ t found for 3 mons because they we snow birds and it wasnâ t found until they asked me to check it. When I went in it was full of 4 inches in water and 4 feet of mold. So needless to say, I wanted that pressure test! Besides that, Kory was knowledgeable, friendly, and very fast. I will definitely call upon Custom Plumbing not just for the pressure test but for any other plumbing problems I have in the future. Thanks for NOT charging a trip charge! That was unexpected but wonderful.

Here on time, Was pleasant and did a good job.

They did a very good job

We had another plumbing company charge us 2x what they Custom charged us. The other company did the same work but in a different bathroom. Replaced the wax donut. The other company charged over 400. And custom was SO FAST responding back and setting the appointment!! The other company initials were GB. You can figure it out! USE CUSTOM PLUMBING!!!

Great customer service. Technician was knowledgeable and efficient.

Tech, was competent and respectful

I received a call from them after going on Angi and they said they could be here the next day. They came out and fixed the problem in a short while. Shane was very friendly and courteous and got the job done. Would definitely recommend them.

Danial was great, he was able to install our new tankless hot water heater and faucet in a timely manner. We will be using Custom Plumbing of Arizona for all our plumping needs.

Repaired leak at water meter dug a hole in ground replaced PVC end cap and had me turn the water back on in the dark with flashlight three hours later. I am 76 years old. Did not return to fill in the hole that is located on Hoa property

Nothing

They were prompt when contacting us to schedule a free quote. They are coming out next week. Thank you

They were quick and efficient

Jose A came to house to fix shower which was not working properly-no hot water. He quickly analyzed the problem and quickly came up with a solution. He explained how it worked and give information re the shower. Other plumbers did not give any information. He was very amiable and very professional. Would definitely use again.

They arrived as promised on the same day. Work was done quickly and cleanly.

I only gave 4.5 for customer service because I asked multiple times to get an estimate that broke down the cost by project (I had 4 projects for them) before I finally got one that had all the information I needed. Everyone was nice, but slow to respond to that request. The total estimate was reasonable. When the rep scheduled to do my work (Vince) called in sick, they let me know right away and sent Johnny out to my home to get started on the work. He was able to finish it the next day. All in all, it was a good experience and I will use them again should the need arise.

Arrived within the time window and gave a fair estimate. Work was done for the estimate price and he was very professional!! Great Job!!!

Johnny had the experience and offered more information for future issues that I may need to address on other things.

Corri was very knowledgeable, professional and personable. We were aware of two problems, but in the process of working on those he found a third and has probably saved us money and a huge headache down the road.

Put my request in Sunday afternoon got a call half hour later set up their appointment to see me this Monday the 19th. Johnny and Vince were very prompt good communication. They walked me through what they were going to do to my water heater fixedð ð

Quick Professional service, fixed plumbing issue quickly

Explained all work done.

Super nice and knowledgeable guy.

I hate writing negative reviews. The plumbers that came were all amicable and professional, but the jobs done and its quality and the customer service were all terrible. I had a clog that was looked at by another company and was told that the toilets needed to be replaced because of age. I got a quote and then called Custom Plumbing for a second opinion giving the plumber the same information of the issue and the quote. He firmly denied that I needed to replace the toilets and instead confidently stated that I only needed to replace some parts in the reservoir. I hired him for the job and he said that if there are any issues to call him on his number. First, he did not tighten the tank back to the toilet enough. So there was some extreme movement. This plumber then failed to respond to 3 separate messages over a week about the issue. So I had to call Custom directly and they sent a second plumber to quickly finish the job. Second, the issue that I had called them in the first place was not resolved. I still had clogging issues despite his assertion that his solution would resolve it. I had to again call Custom Plumbing to get a third plumber to come out to look at the problem. Very professional, and immediately knew that the problem was the toilets. What the first guy denied. He then listed me a quote for a new toilet and then charged me to unclog the toilet again. Which would have never been an issue if his employee had correctly resolved the problem I paid him to do. I took the quote and will be bringing it to the next plumber. Because I cannot trust the expertise of this company. Nor their ability to be accountable for their employees errors. I am giving two stars only because at least the last guy was sympathetic to my frustration.

We had a water leak from our water heater. Custom Plumbing of Arizona responded to our problem on the same day. Jesse G, operations field manager taught us how to do maintenance of the tank to prolong the life of the water tank (e.g. draining every 6 months and changing anod rod annually). Since our water heater was still on warranty, Jason helped us to exchange the water heater at Home Depot and gave us advice on which one to upgrade to. Jason also installed the new water heater. Because of the expedient service of the plumbing company, we had hot water on that day!!! We were very pleased with the service and would recommend this company to others.

Corey, the plumber, was fantastic! Explained the process, the cost and was informative the entire process. Cared about his work and the customer! I now have a plumber I can rely on!