Custom Plumbing of Arizona, LLC

Good experience

Steven was very knowledgeable and pleasant to work with installation of toilet. He did a great job and would recommend him ! He cleaned everything after he finished the job. Would certainly recommend him.

Arrived on time on a Sunday and repaired the main water line quickly.

Great followup on projects. Plumber, Steve, was polite, professional and treated my home as if he were repairing his own. Also offered deep discount and family plan, which will come in handy later.

project finish

Don't call them if you expect a company to be on time. I understand things happen on the job. But when you are the first appointment of the day and they show up three hours late.

stephen was extremely helpful and appeared knowledgeable. he kept his work area neat and cleaned up after he was done. we felt we could trust the information we were given about our problem and what was needed to solve it.

Good

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timely, punctual, clear, quick, professional

Good work but very overpriced (more than $700 for less than two hours of work). I am currently trying to get a partial refund. Replacing faucets and a shower cartridge. It is a pity because the work was nicely done.

Steve arrived when estimated and determined what needed to be done, left for a while and retuned with a very good water heater and drip pan and began the change out. He cleaned the area and hauled the old water heater away. The installation looked professional.

For a Holiday weekend they work hard to get my job done.

Plumber was honest, timely, precise and efficient. Professionalism and fine craftsmanship yoked with courtesy and integrity. Lillian M. Tempe,AZ

Service was immediate and wonderful. Thank you and happy holidays

The gentleman who came from Custom Plumbing was very professional and friendly. He did the job changing my faucet in a reasonable amount of time and made sure everything worked properly. I highly recommend this company for you plumbing needs.

Review by Janet R. in Scottsdale, AZ I have dealt with several plumbing companies and I have to say, Custom Plumbing is the best. When you need a plumber check them out and you will be happy you did! They are so professional, courteous, and they are happy to explain everything they are going to do on the job. I have called them for a second job and they did a fabulous job. I have one more job and will be calling on them because I know the results will be masterful, Custom Plumbing is the only company I will use from now on..

Very caring of customer, Very willing to do what they can for the customer. Just Very professional. Little higher than others, but it was worth it.

Custom Plumbing and Corri did a good job but they brought in Copper State Renovations and Ryan was a bully with both us and Corri. He tried to have his crew dismantle our bathroom and then lied to us that Corri agreed that was what had to be done, after my husband and Corri had JUST discussed how best to repair the leak. The repair did not require our tub and possibly shower to be ripped out. Ryan also started a claim with our insurance. Our insurance rep then suggested Copper State could be a problem with over billing and going after the homeowner! So if you use Custom Plumbing, do NOT let them bring in Copper State.

Hey, car salesman masquerading as a plumber, insulting the intelligence of a potential customer is not the right way to do business. The plumber arrived, I showed him to the closet that holds the sewage expeller pump. Without examining the actual pump in any way, he wrote up a bid to replace the pump for $3000. :-O One quick web search showed me that most sewage ejector pumps sell for under $200... so I accepted his other offer to actually troubleshoot the pump for $550 dollars. He lifted it out and said, "There you go, its clogged with baby wipes." "Could you try to clear the clog please", I replied. "Oh, its tough to clear," he responded. "Well, please try anyway." Reluctantly, he proceeded, pulled out the clogging clump as if that settled the matter. "Do you mind plugging it back in to see if it might do anything now that the clog is cleared?", I asked. "If I plug it in now, it'll pump stuff onto the wall in this closet.", said the guy who has been telling me before he looked at the pump that it is dead and will not operate. "Please try anyway, thank you." He lowered the pump back into the muck, quickly reconnected the pipes, and plugged it in. Nothing, the pump seemed dead for sure. "Okay, thank you for at least taking a deeper look," I said, thinking to myself that $550 for ten minutes of effort that I had to coax him into was still highway robbery, I proceeded. "So your pitch without looking at anything first was for a pump and $2700 worth of labor? Really? You know, I do not appreciate people doing business like that. If you had been more modest and opened up at $1000 I might have accepted. Its a dirty job that I don't want to do and I am willing to pay somebody. But that price? I do not know if your bosses empower you to negotiate the price but $3000 is way out of bounds." "Well Sir, the way they explain it to me is that you are paying me for a job that is insured if anything goes wrong and for my knowledge and expertise. Plus, with inflation the way it is, everything costs more. That is how they explain it to me Sir." I showed him out. The next day I purchased a new pump and a 2" pipe wrench for under $200 and spent just under an hour of my labor replacing the old pump. Moral of the story: do the tiniest bit of homework, maybe watch a YouTube video how to do that job yourself, and spare yourself the time dealing with car salesman plumber scammers.

Kory G wrote up an estimate and explained what needed to be done. And it was left up to me if I wanted him to do the job. Gory was very friendly and professional. He did an excellent job,

Vanessa is a real Pro. I told her my concerns and she was all over it. Twin Home Experts fixed a leak under my house and in the process they destroyed a vanity in the bathroom. I replaced the vanity and a new P-trap needed to be installed. Their plumber came and installed the P-trap and the next day water flooded our new vanity. Very sloppy work and cheap parts. I called several companies to check availability. Custom Plumbing of Arizona sent a Real Plumber right away. Corri from Custom Plumbing came over and explained the poor work that was done. Corri had to correct the sloppy poor work that was done. Then he proceeded to install a P-trap with the correct parts. When Corri was done he completed a full leak test and explained all the details to me. Corri is a class ack, very professional and patient. He took the time to listen to my concerns. I Highly recommend Custom Plumbing for all your plumbing needs. Thank You Corri and Vanessa for a job Well Done!

Vanessa was fantastic with communication and Corri's work was excellent. I will absolutely be using them again. Thank u!

Kory the service technician was very impressive! He took the time out to explain parts that were needed and how they would help fix our issue. He did an excellent job at repairs that were needed. I highly recommend him!

Jose the service tech was very professional and helpful in solving my problem. He is very skillful and efficient. He is definitely an asset to the company.