Culligan

Culligan installed the REBUILT softener. The softener failed 3 DAYS after being installed producing a HUGE amount of carbon/resin in my home. I contacted Shawn from Culligan and he advised me to contact a plumber because he could not take my word for it. The plumber bill was $2,000 and Shawn REFUSES to assume ANY LIABILITY!!!!! He is super un-reasonable and believes that the customer is ALWAYS WRONG, not Culligan. We have spent countless hours on the phone hoping he would do the right thing and reimburse us for the damage that HIS REBUILT softener had caused. NOT A GOOD COMPANY!!!!!!!

Signed up for soft water earlier this year. On Friday Oct. 5 I discovered the soft water tank leaking in my garage. I immediately called Culligan and they said the soonest they could get out was Tuesday Oct. 9 and I should shut off the machine. On Tuesday, Culligan did not show in the time frame they said and did not call. Later that day I called them and a on-call worker came out in the evening to look at the machine and after about an hour said he fixed it. I was told to wait 2 to 3 hours and no more water would be leaking out. However, water was still coming out on the floor. I waited to see if it would stop until the morning but it did not. I shut off the machine again. I called them again and the person I spoke with said he could not come out then but would set up someone coming out between 2 and 4 the next day (Friday Oct. 12). Once again no one showed. I called Culligan again and they told me that their workers can not make appointments. I asked when they could come out and fix it. They said Tuesday (Oct. 16). Meanwhile even with the valve shut off, it is still leaking and the wood frame around the Garage Door is cracking and the paint is peeling. The manager made no attempt to give any help so I told them that on Tuesday just take the equipment out. I will find another company to provide soft water. Overpriced and very poor customer service. Do yourself a favor and look elsewhere for soft water.

Overall good but they would not itemize the quote or resisted putting anything in writing. It may just be the sales person because the rest of the purchase and installation was fine.

I think Culligan is fantastic. Specifically, if you get to work with Tim Shanahan as your rep you are in luck because he is the best! I purchased my home 1.5 years ago and the Culligan water softener was installed, I took over the monthly lease from the prior owner. Tim came to my home and explained the system to me and how to test and operate the system. He helped set me up with salt delivery and talked about the options for buying the unit outright. 12 months in, I called Tim and said I wanted to purchase the unit and do away with the monthly lease. Tim arranged for the team to come out and do a "re-build" of the unit so it was good as new (It had been installed in 2008). Recently, I had my garage floor coated with a decorative epoxy which required the unit to be removed for a few days. Is that a issue with Culligan? NO WAY! Tim my ever able sales guy, came to my home, unhooked the unit and moved it out of the garage for me and returned a few days later to re-install it. He also went above and beyond by helping to customize a piece of tile to sit under the softener. (He took it home and worked on it). I just cannot say enough good things about Tim and Culligan! BTW, the softener works great and has for years! Good job Tim and team!

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unknown

Because we moved, I cancelled my service and returned all of the equipment (water cooler, 6 empty and 2 full unused 5 gallon water bottles) to the warehouse in Phoenix on Tuesday 12/02/14. When I called their office today to make sure they credited my account the $10.00 for the returned, unused product, I was told the Health Department does not allow them to take back unused bottled water. So, I called the Maricopa County Health Department who referred me to the Department of Environmental Resources. They informed me that this was untrue, and there is no regulation, rule or ordinance that prevents any company from taking back and re-selling unused bottled water. I would exercise great caution when electing to do business with a company who knowingly and purposefully makes misleading statements to their customers in order to save $10.00. I'll never use them again!

They're great. He also put on the date of the install water sensor, like shut off sensor. I didn't know I was getting that until he showed up, I said, what do you know? They put one on the kitchen and on the garage.

Installation goes pretty smoothly. Faster than I initially thought. Saleman is very pleasant, professional and helpful.

We have a Culligan water softening system installed in our garage. Recently, on a Friday afternoon, we noticed that the water flow throughout the house had reduced to a trickle. We were not sure why. Possibilities included reduced water flow from our city water supply; malfunction of the water softener; or a clog in our house pipes. A plumber happened to be working at the house on warranty work. He was kind enough to investigate the problem. He thought that the problem was the water softener. He discussed the situation with our housing development building supervisor, who agreed with his assessment. I wasn’t sure what the cause of the problem was. I called our water utility company. A couple of days later they tested the water flow and replaced the water meter, but there was no change in our situation. I had also called Culligan water. The Culligan representative told me to turn off the valve controlling the water flow through the softener – if there was no difference in the water flow through the house, the problem was not the water softener. I tried turning off the softener water flow valve and there was no difference in the water flow. Because I couldn’t locate the cause of the trickling water flow, I was getting desperate. I asked Culligan to come to the house and check out the problem. Unfortunately this was Friday afternoon and the soonest Culligan could come was Tuesday – unless it was possible, by chance, to schedule an emergency response technician at time-and-a-half pay. We decided to schedule a Tuesday visit by a maintenance technician (Culligan doesn't service our area Mondays). On Tuesday morning I called to make sure the maintenance technician was coming and found out we WERE NOT on the schedule. I explained our plight of a miniscule water flow for 4 days and that I thought we had a maintenance visit scheduled for Tuesday. They did send the maintenance technician. He reset the water softener and showed me how to do it in the future. The resolution of the problem was quite simple – reset the water softener. I thought that a confluence of circumstances resulted in an extremely unfortunate and frustrating situation for us – almost no water for about four days. It was disappointing that the service call was not scheduled on Friday, as I thought, and that circumstances made it impractical to obtain service before Tuesday.

From the start of our lease to present I have found these people unethical, and outright liars. I work in the mechanical contracting field, and they have been excluded from a lot of big ticket work. They deserve to be driven out of business.

THE SALESMAN, MIKE, KNEW HIS PRODUCT AND WAS THOROUGH IN HIS PRESENTATION OF THE EQUIPMENT'S CAPABILITIES. HE WAS NOT AS CLEAR WHEN IT CAME TO EXPLAINING THE DIFFERENT PAYMENT METHODS. AS A RESULT, WE'VE HAD PROBLEMS WITH THE BILLINGS AND HAD TO CALL THEIR OFFICE NUMEROUS TIMES THE STRAIGHTEN THINGS OUT. ALTHOUGH THE PRODUCT ITSELF HAD WORKED JUST FINE, THE EXPERIENCE WITH CULLIGAN HAS BEEN FRUSTRATING AND WE LIKELY WOULD NOT CHOOSE TO DO BUSINESS WITH THEM AGAIN IN OUR NEXT HOUSE.

I HAVE NOT BEEN HAPPY. I WAS HAPPY WITH THE SALES PERSON, BUT MY WATER SOFTENER MUCH OF THE TIME DOESN'T WORK. MY ROUTE PERSON WHO DELIVERS THE SALT KEEPS CHANGING. THE UNIT FORMS THIS THING CALLED A SALT BRIDGE AND THE UNIT WON'T WORK. IT HAS BEEN A VERY MIXED EXPERIENCE USING THEM, SOMETIMES THEY ARE RESPONSIVE AND HELP OUT.

I REALLY LIKE THE SERVICE AND THE EQUIPMENT HOWEVER, I HAVE NOT BEEN HAPPY WITH THEIR BILLING SYSTEM AND HAVE HAD TO CALL SEVERAL TIMES ABOUT THIS PROBLEM.

WE HAVE BEEN RENTING FROM CULLIGAN SINCE JULY 1999. THEY COME OUT ONCE A YEAR TO SERVICE THE EQUIPMENT. WHEN WE HAVE A PROBLEM, THEY ARE QUICK TO RESPOND AND WILL SEND OUT A TECH TO REPAIR IT.

CULLIGAN HAS DONE AN EXCELLENT JOB FOR US. THE PEOPLE ARE VERY RESPONSIVE TO ANY REQUEST FOR SERVICE. THE APPOINTMENTS FOR HOME VISITS ARE ALWAYS SCHEDULED AND CULLIGAN ARRIVES WHEN PROMISED.

I PURCHASED A CULLIGAN SYSTEM AND PAID TOP DOLLAR AT THE TIME BECAUSE I THOUGHT THEY WERE THE BEST WATER SYSTEM TO HAVE. WHEN YOU HAVE A PROBLEM WITH CULLIGAN YOU CAN ONLY GET IT SERVICED BY THEIR OWN CULLIGAN PEOPLE AND THE PARTS CAN ONLY BE PURCHASED THROUGH CULLIGAN, COSTING YOU AN ARM AND A LEG. EVERY TIME I NEEDED SERVICE, SUCH AS MY WATER TANK OVERFLOWED IN MY GARAGE AND ATE THROUGH THE CEMENT FLOOR, THEY COULD NOT COME IMMEDIATELY. I WOULD NOT PURCHASE ANYTHING FROM CULLIGAN IN THE FUTURE.

THERE WAS DIFFICULTY SETTING UP THE INSTALLATION DUE TO CULLIGAN NOT RETURNING PHONE CALLS. THE REVERSE OSMOSIS SYSTEM IS WORKING GREAT, BUT THE SOFT WATER SYSTEM IN THE GARAGE HAD A HUGE LEAK THAT DID DAMAGE TO OUR GARAGE. WE HAD A HARD TIME GETTING A SERVICE MAN OUT TO OUR HOME AFTER HOURS EVEN THOUGH IT WAS AN EMERGENCY. ONCE HE GOT HERE HE WAS RUDE AND UNPROFESSIONAL ABOUT THE SITUATION. CULLIGAN DID PAY FOR THE DAMAGE TO BE REPAIRED, BUT IT TOOK A WHILE TO GET IT TAKEN CARE OF.

THE CULLIGAN REPAIR PERSON WAS VERY PROMPT AND VERY COURTEOUS. HE EXPLAINED, AND SHOWED ME WHAT WAS WRONG WITH MY WATER SOFTENER AND MADE SURE THAT I UNDERSTOOD WHAT NEEDED TO BE DONE AND WHAT THE COST WOULD BE. HE ALSO, LEFT ALL PARTS THAT HE REPLACED.

INSTALLED WATER SOFTENER IN HOME. NICE SYSTEM, GREAT WARRANTY, AND HOME DELIVERY OF SALT INCLUDED. PRICE WAS HIGH, AND HAD A LITTLE BIT OF ATTITUDE.