Cox Cable

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I use Cox Cable. I use them currently.

I will continue to use them.

unknown

They could do better on the cost for the speed of internet. It seemed to high, especially for super fast. I could use faster, but I just wanted to save money. The price tiers are average, at best. I was impressed with their responsiveness.

unknown

Our experience has been good. I think they were fast to respond, to come out and take care of any problem. I have also had them fix things over the phone with the TV and it has been good.

Very satisfied

Tech guys came within the agreed time frame, but...it took hours to get the system up and running. After a day or two, the cable TV Contours system continued to be problematic. I made numerous calls to tech service and still not working correctly. I have to wait until next week for a tech to attempt to fix it. What a debacle!

Occasional service problems, usually fairly good response from Tech Support with delays if on-site service is needed.

We moved a box from one bedroom to another and all of a sudden it didn't work. The cable in the bedroom had not been installed properly. The man who did the repair was a nice guy who got right to work and installed everything correctly. My review is because it seems that everytime something goes wrong a complete reinstall is needed and we are stuck at home on a Sat. We must have to call on a problem at least 3 or 4 times a year.

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Recently I purchased an upgrade to my TV service from "basic" to "economy". Over the course of about a month I did a lot of research and communicated with Cox over a variety of channels (email, online chat and telephone). Over the course of those interactions I was mislead by the person I ordered by Economy TV upgrade from and lied to by the person I called after initially ordering my update -- and I do not use these term lightly: 1) First of all I was never told I needed additional hardware in the form of a Cable TV box. If you could look at my history with calling Cox, you will see I called support 2 days after ordering the upgrade wondering why the new channels were not showing up. Only at that time I was told I needed a Cable TV box. 2) I specifically asked (on more than one occasion) if I only needed one physical Cable TV box to provide service to my second TV in the home. I was told all TV's in my home were services from the one Cable TV box I was getting. Recommend you become an expert before contacting Cox and get everything in writing.

Every month it seems that my charges increase. I pay for the top tier on internet and it is never at speeds that they advertise, which is ridiculous for technology that we have these days and more ridiculous is what they charge. If I could change provider for guaranteed speeds I would. Cancelled cable services and went with Dish because it was considerable less and all the rooms get allthe channels, including HD. Cox charges per box per room if you want the channels available throughout the house. They also changed their channel packages, which meant that I had to up a package just to get the channels that I watched reviously. Cox Cable is a nickel and dime outfit!!!

They are not very organized when it comes to processing orders but when they want their money- totally different story

I have moved several times in the past month and Cox has been quick to come set up my cable at a fair price.

Expensive and proprietary equipment...delay in getting service connected

FURTHERMORE, IF YOU ARE A LONG STANDING CUSTOMER....NO DEALS FOR YOU....NEW CUSTOMERS GET BETTER DEALS AND THE PRICE GOES UP AND UP FOR YOU....LOOKING TO REPLACE ALL OF IT WITH A DIFFERENT PROVIDER FOR ALL THINGS....BYE COX....YOU HAD MY BUSINESS FOR YEARS AND THERE IS NOTHING THAT YOU HAVE THAT I CANNOT GET CHEAPER ELSEWHERE....

They are very helpful, courteous, and patient. Anytime that I have a problem with my internet, they will go above and beyond. They take their time with me when they are explaining what I should do to fix the problem. Their customer service is great.

see above

They were supposed to charge me a fee for coming out and fixing the internet, but they did it for free. I would tell the others that their service people are good. They fixed the problem I was having. I do not love their cable service, though.