COLLUM ROOFING

I called Collum Roofing on Sep 30th for a quote on replacing the underlayment on a tile roof. I explained that I had experienced a leak with our last rainfall and need to have someone come out and give me an estimate. The person that answered the phone told me someone would call me back soon to schedule an appointment. Well that was 12 days ago and no callback. I understand people get busy but if you don't have the time to schedule an appointment just tell the person so they are not waiting to hear back from you. Extremely unprofessional!

Collum Roofing came referred by my neighbor who had used them recently on two projects. They were very responsive with an estimate and willing to meet to discuss the quote in detail and make changes. Their crew got right at in on schedule and finished in a timely manner. They had trouble matching some 30 year old tiles and ended up replacing more than planned to make it look correct. I appreciated their level of detail on the finished product. Two items that could have been better are communication during the week the work was being done, and scrap nail management around my property. Still finding nails all around. I would recommend Collum roofing to anyone.

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They did an excellent job. The quality of work is good. When I called them, they gave an estimate around, and they set some expectation on how fast they can get out; but they got out a lot faster. They said that it might take as much as two weeks because they are so backed up. They came out in three or four days. There was lot of roofs being replaced because there were hailstorms last year.

Called to request an estimate and was told someone would call back to set an exact time; we got no response after several days. Called again and was told there was no record of our call, offered appologies, and someone would call back to set an exact time; we got no response to our second call either.

Everything went well. On time, on schedule, and everything as promised. Excellent follow-up to ensure we were satisfied.

THIS JOB WAS MOSTLY DONE BY 2 MEN WHO TOOK PRIDE IN THEIR WORK. THEY WORKED DAY AFTER DAY IN 110 DEGREE WEATHER. THERE WERE MANY AREAS THAT NEED TO BE REPAIRED. WE ARE VERY HAPPY WITH THE SERVICE & THE WARRANTY.