Chas Roberts AC Heating & Plumbing

THEIR SERVICE IS VERY GOOD AND PROFESSIONAL. THEY SEEM TO BE TRUSTWORTHY AND DO NOT JUST TRY TO SELL LARGE PRICED ITEMS BUT WILL RECOMMEND A LESS EXPENSIVE ALTERNATIVE IF APPROPRIATE.

THEY HAVE BEEN HELPFUL AND PROMPT. ALL WORK SO FAR HAS BEEN UNDER WARRANTY, BUT I WILL CONTINUE TO USE THEM IN THE FUTURE.

COMPETITIVE BID ON JOB. WERE ABLE TO START JOB A FEW DAYS EARLIER THAN PROMISED WHICH WAS NICE BECAUSE IT WAS IN JULY. COMPLETED JOB, THEN AIR STILL DID NOT WORK. THEY IMMEDIATELY SENT ANOTHER SERVICE MAN TO CORRECT THE PROBLEM.

THEY HAD A COMPETITIVE BID, WERE PROMPT, AND COMPLETED THEIR WORK ON PROMISED TIME FRAME.

PRICING WAS IN LINE WITH THE OTHER 3 BIDS I RECEIVED. INSTALLED WITHIN A WEEK OF PURCHASE. TOTAL INSTALLATION WAS DONE SMOOTHLY WITHIN 3 HOURS OF START.

A/C PANEL WAS REPLACED. JOB DONE QUICKLY. ALSO, REPAIRED INSTALLATION FROM PREVIOUS COMPANY THAT INSTALLED PANEL INCORRECTLY PREVENTING IT FROM MOVING BACK AND FORTH.

I ENROLLED IN THE PROGRAM FOR THREE YEARS FOR $590. THAT ENTITLES US TO SPRING AND FALL INSPECTIONS OF OUR TWO A/C-HEATING SYSTEMS. THE AGREEMENT PROVIDES 10% DISCOUNT ON REPAIRS WITH AN ADDITIONAL 5% DISCOUNT FOR SENIORS. THIS IS AN EXCELLENT PROGRAM AND CHAS ROBERTS PROVIDES GENERALLY EXCELLENT SERVICE. THE COMPANY INSTALLED THE HEATING/COOLING UNITS IN OUR HOUSE WHEN WE BUILT IT IN 1989. I HAVE HAD OTHER COMPANIES PERFORM SERVICE THROUGHOUT THE YEARS, BUT CHAS ROBERTS IS THE BEST. THEY ARE COMPLETELY FAMILIAR WITH THE TYPE OF UNITS INSTALLED AND HOW TO SERVICE THEM. THEY WERE ABLE TO QUICKLY SPECIAL ORDER PERMANENT AIR FILTERS FOR THE UNITS WHEN NEEDED. I APPRECIATE THAT CHAS ROBERTS OFFERS THIS SERVICE, WHICH IS A GREAT DEAL AVERAGING LESS THAN $50 PER VISIT FOR PREVENTATIVE MAINTENANCE. THE ONLY PROBLEM WITH THIS LAST SERVICE OCCURRED WHEN THE TECHNICIAN MISSED AN ENTIRE 4 HOUR WINDOW RESERVED FOR SERVICE! I HAD TO RESCHEDULE BECAUSE OF OTHER COMMITMENTS. THE TECHNICIAN SHOWED UP

THIS COMPANY ARRIVED WITHIN THE FOUR HOUR TIME FRAME THEY GAVE ME. THEY WERE ABLE TO FIX MY AIR CONDITIONER FOR WHAT I THINK WAS A REASONABLE PRICE. I WOULD CALL THEM AGAIN.

THIS COMPANY INSTALLED THE A/C AND HEATING UNIT IN MY HOME. I HAVE BEEN VERY PLEASED WITH THEIR PRODUCT, AS WELL AS, THEIR WORK.

THE TECHNICIAN WAS KNOWLEDGEABLE. THE COST WAS HIGHER THAN EXPECTED (OR MAYBE HAD HOPED).

THEY WERE ON TIME. THEY WERE INFORMATIVE AS TO HOW TO KEEP COSTS DOWN WHILE GETTING THE BEST PERFORMANCE FROM THE AIRCONDITIONING UNITS. THEY WERE COURTEOUS AND PROFESSIONAL.

IT WAS ONE OF THE HOTTEST DAYS OF THE BEGINNING OF THE SUMMER AND MY AC WAS NOT WORKING. CHAS ROBERTS WAS ABLE TO COME OUT THE NEXT DAY AND GET ME UP AND RUNNING - AND THEN HAD TO RESCHEDULE FOR A FEW DAYS LATER FOR THE ACTUAL BIG FIX. THEY CAME WHEN SCHEDULED AND WERE SO GOOD THAT I ACTUALLY TOOK OUT A SERVICE CONTRACT WITH THEM. I WOULD RECOMMEND THEM FOR GIVING GOOD SERVICE AND HONESTY. WITH AIR CONDITIONING YOU CAN EASILY GET RIPPED OFF, AND THEY ARE VERY REPUTABLE.

THEIR RESPONSE TIME WAS EXCELLENT. THE TECHNICIANS WERE VERY KNOWLEDGEABLE AND HELPFUL. THE COST WAS QUITE REASONABLE. VERY FRIENDLY AND WILLING TO ANSWER ANY QUESTIONS ABOUT CONCERNS. WENT THE EXTRA MILE TO MAKE SURE EVERYTHING WAS CORRECT BEFORE LEAVING.

AFTER REPEATED TRIPS TO MY HOME AND MERELY RECHARGING THE UNIT, THEY FINALLY DIAGNOSED A COIL LEAK. IT TOOK MULTIPLE ESCALATIONS THROUGH THEIR MANAGEMENT TO GET A PRICE BREAK AND SAME DAY SERVICE. POOR CUSTOMER SERVICE. 1 OF THE 4 TECHS SENT OUT WAS EXTREMELY PROFESSIONAL AND KNOWLEDGEABLE.

WE HAVE USED CHAS ROBERTS FOR 12 YEARS. WE SUBSCRIBE TO THEIR YEARLY SERVICE PLAN ON OUR 2 UNITS. WE HAVE BEEN PLEASED WITH THEIR SERVICE OVER THE YEARS.

DIAGNOSED THE PROBLEM QUICKLY; VERY HONEST.

THE CHAS ROBERTS PEOPLE WERE VERY HELPFUL IN THE INITIAL DESIGN PHASE. THE FIELD CREW DID AN ACCEPTABLE JOB IN IMPLEMENTATION. A DUCT LEAKAGE TEST SHOWED VERY LITTLE LEAKAGE WHICH INDICATES GOOD CRAFTSMANSHIP.

SPENT EXTRA TIME TO ENSURE ALL CONCERNS WERE ADDRESSED. ALSO, DURING MAINTENANCE WORK THEY SPENT OVER AN HOUR IN THE ATTIC, WITH OUTSIDE TEMPS OVER 100, TO REPAIR A MINOR PROBLEM THAT COULD HAVE WAITED. THEY WANTED TO ENSURE IT WOULD NOT GET WORSE.

VERY PROMPT WITH THEIR RESPONSE AND SERVICE TECH EXPLAINED THERMOSTAT TO ME.

SINCE THE PARTS WERE UNDER WARRANTY I HAD TO GO THROUGH THIS COMPANY. IT TOOK 1 FULL WEEK TO HAVE REPAIRS COMPLETED. THE COMMUNICATION THAT I RECEIVED FROM THE COMPANY WAS UNACCEPTABLE, AND I RECEIVED BAD CUSTOMER SERVICE.

JOB WAS COMPLETE ON TIME. GREAT WARRANTY INCLUDED, AND 24 HOUR SERVICE CONTRACT.

CHASE ROBERTS SENT A REPAIRMAN THE DAY I CALLED, SO RESPONSE TIME WAS EXCELLENT. IN PHOENIX IN AUGUST IT USUALLY TAKES ABOUT THREE DAYS TO GET A REPAIRMAN TO THE HOUSE, BUT BECAUSE I WAS HOME ALL DAY, THE DISPATCHER SQUEEZED ME IN. REPAIRMAN DIAGNOSED PROBLEM AND CHANGED OUT PARTS, HOWEVER, HE WIRED THE INSIDE THERMOSTAT WRONG WHEN HE CHANGED IT AND A/C WOULD NOT CYCLE ON AND OFF; IT WAS STUCK EITHER ON OR OFF. REPAIRMAN HAD TO COME OUT AGAIN TO REWIRE THE NEW THERMOSTAT. THERE WAS NO CHARGE FOR THE SECOND VISIT AND A REPAIRMAN CAME THE SAME DAY I CALLED, BUT, AGAIN, I WAS HOME ALL DAY.

THEY DID GREAT WORK AND TOOK THEIR TIME TO MAKE SURE IT WAS DONE RIGHT, BUT DIDN'T SHOW UP FOR APPOINTMENTS ON TIME OR AT ALL WHEN SCHEDULED. IT TOOK A LONG TIME TO GET THEM TO RESCHEDULE.

THE SYSTEM IS WORKING FINE, BUT WE HAVE A NOISE PROBLEM THAT NEEDS TO BE ADDRESSED. IT WAS NOT LIKE THIS WHEN WE BOUGHT THE HOME.

WAS VERY SLOW TO RESPOND DURING THE FIRST SUMMER, WHEN AC UNIT STOPPED WORKING AS A RESULT OF THEIR POOR WORKMANSHIP. CHAS ROBERTS TOOK SEVERAL DAYS TO REPAIR THEIR POOR WORKMANSHIP WHILE I ENDURED TEMPERATURES OVER 105 DEGREES. HAD I BEEN A NEW CUSTOMER, RATHER THAN ONE WAITING FOR THEM TO CORRECT THEIR POOR WORKMANSHIP, I WOULD BE MORE RECEPTIVE TO THEIR EXCESS WORKLOAD. I BELIEVE THAT EXISTING CUSTOMERS WAITING FOR THEM TO CORRECT THEIR POOR WORKMANSHIP SHOULD RECEIVE THE HIGHEST PRIORITY. IF THE FIRM COULD NOT HANDLE THE WORKLOAD, THEN PERHAPS THEY SHOULD HAVE SUBCONTRACTED THE EXCESS WORK.