Chas Roberts AC Heating & Plumbing

SPENT EXTRA TIME TO ENSURE ALL CONCERNS WERE ADDRESSED. ALSO, DURING MAINTENANCE WORK THEY SPENT OVER AN HOUR IN THE ATTIC, WITH OUTSIDE TEMPS OVER 100, TO REPAIR A MINOR PROBLEM THAT COULD HAVE WAITED. THEY WANTED TO ENSURE IT WOULD NOT GET WORSE.

SINCE THE PARTS WERE UNDER WARRANTY I HAD TO GO THROUGH THIS COMPANY. IT TOOK 1 FULL WEEK TO HAVE REPAIRS COMPLETED. THE COMMUNICATION THAT I RECEIVED FROM THE COMPANY WAS UNACCEPTABLE, AND I RECEIVED BAD CUSTOMER SERVICE.

VERY PROMPT WITH THEIR RESPONSE AND SERVICE TECH EXPLAINED THERMOSTAT TO ME.

JOB WAS COMPLETE ON TIME. GREAT WARRANTY INCLUDED, AND 24 HOUR SERVICE CONTRACT.

CHASE ROBERTS SENT A REPAIRMAN THE DAY I CALLED, SO RESPONSE TIME WAS EXCELLENT. IN PHOENIX IN AUGUST IT USUALLY TAKES ABOUT THREE DAYS TO GET A REPAIRMAN TO THE HOUSE, BUT BECAUSE I WAS HOME ALL DAY, THE DISPATCHER SQUEEZED ME IN. REPAIRMAN DIAGNOSED PROBLEM AND CHANGED OUT PARTS, HOWEVER, HE WIRED THE INSIDE THERMOSTAT WRONG WHEN HE CHANGED IT AND A/C WOULD NOT CYCLE ON AND OFF; IT WAS STUCK EITHER ON OR OFF. REPAIRMAN HAD TO COME OUT AGAIN TO REWIRE THE NEW THERMOSTAT. THERE WAS NO CHARGE FOR THE SECOND VISIT AND A REPAIRMAN CAME THE SAME DAY I CALLED, BUT, AGAIN, I WAS HOME ALL DAY.

THEY DID GREAT WORK AND TOOK THEIR TIME TO MAKE SURE IT WAS DONE RIGHT, BUT DIDN'T SHOW UP FOR APPOINTMENTS ON TIME OR AT ALL WHEN SCHEDULED. IT TOOK A LONG TIME TO GET THEM TO RESCHEDULE.

THE SYSTEM IS WORKING FINE, BUT WE HAVE A NOISE PROBLEM THAT NEEDS TO BE ADDRESSED. IT WAS NOT LIKE THIS WHEN WE BOUGHT THE HOME.

WAS VERY SLOW TO RESPOND DURING THE FIRST SUMMER, WHEN AC UNIT STOPPED WORKING AS A RESULT OF THEIR POOR WORKMANSHIP. CHAS ROBERTS TOOK SEVERAL DAYS TO REPAIR THEIR POOR WORKMANSHIP WHILE I ENDURED TEMPERATURES OVER 105 DEGREES. HAD I BEEN A NEW CUSTOMER, RATHER THAN ONE WAITING FOR THEM TO CORRECT THEIR POOR WORKMANSHIP, I WOULD BE MORE RECEPTIVE TO THEIR EXCESS WORKLOAD. I BELIEVE THAT EXISTING CUSTOMERS WAITING FOR THEM TO CORRECT THEIR POOR WORKMANSHIP SHOULD RECEIVE THE HIGHEST PRIORITY. IF THE FIRM COULD NOT HANDLE THE WORKLOAD, THEN PERHAPS THEY SHOULD HAVE SUBCONTRACTED THE EXCESS WORK.

THEY ARE GOOD COMPANY WITH A PROFESSIONAL ATTITUDE. THEY ARE VERY COURTEOUS AND PUNCTUAL. THEY ALWAYS CALL TO CONFIRM APPOINTMENTS AND DO A GOOD JOB.

INSTALLATION OF UNIT WAS VERY "COOKIE-CUTTER". COOLING PROBLEMS WERE ADDRESSED, BUT NOT FIXED DUE TO SUPPOSED "DESIGN" ISSUES WITH HOME BUILDER. MAINTENANCE AND SUPPORT WAS EXPENSIVE, SO WE OPTED TO GO WITH A DIFFERENT COMPANY. WE HAVE RECEIVED MUCH BETTER SERVICE AS A RESULT.