Chas Roberts AC Heating & Plumbing

Description of Work: Had an appt between 11 and 2. They called me at 1:30. Said they were running late and it might still be today, but could be tomorrow. I cancelled the appt, and they acted like they could care less.

Description of Work: Date of service: 7/10/15 Cost of service: 130.00

Description of Work: thermostat was not working

Description of Work: soft start electrical and inspection of unit.

Description of Work: HVAC inspection and replace part.

Description of Work: They checked the air conditioner and gave us knowledge on replacing it

Description of Work: Fixed furnace part.

Description of Work: Replaced heat pump and indoor air handler. They were very professional and did a great job. I liked that they also had a second visit by their quality guy to check that the work was up to standard and there weren't any issues that needed to be addressed.

Description of Work: Replaced broken water heater. Very friendly technician.

Description of Work: A/C 13 point inspection/tune-up

Description of Work: Replaced air/heating unit. was accomplished as proposed o n time and on cost. workers were knowledgable and professional,cleaned area and left it looking as if nothing was done. Would definately use them again

Description of Work: I had a rattle sound in my attic. air was working. I found the $5 diagnostic special so made appointment. I was given a 7-7:30am arrival, service provider got here at 8. Not a problem, just a fact. I was told a bracket had broken and the motor vibrated off the housing causing the wheel to wear against the base. The needed repair was to replace the wheel and motor. The wheel was damaged and the motor, well, it was "HIGHLY RECOMMENDED" (repeatedly), to replace for various reasons. 1-because the unit is 12 years old, 2-because it was operating out of balance, the bearings could have been damaged, 3- if I didn't replace and later it needed it, it would be another service visit and labor @$150/hr. ...and the estimate was at least 2 hours. |I said to order parts. Then I was told it was "HIGHLY RECOMMENDED" not to run the unit until repaired. When asked if he could anchor the bracket until the repair, he said "more damaged could result, labor would be charged, as well as labor to undo when the parts came in, causing more labor time...and money, and after all, there is high voltage to consider, and parts are usually in within in 24 hours and I could track online if I wanted to". |I agreed to let him leave the unit disabled. I said I may do some due-diligence and asked what would happen if I canceled the install of either the motor or both the wheel and motor. He said they simply send them back, no obligation to me. He said he'd order parts immediately and that was at 9am on Tuesday. No word on Wednesday so I went online that evening and couldn't find how to track. I contacted live chat, who could not help me:( Called at 9am on second day and was told truck just arrived, maybe part was there. After waiting past 3pm on second day, I contacted an independent contractor, licensed in HVAC. He agreed the wheel needed replaced but said he'd repair with the old motor as it had no obvious signs of damage. He also anchored the unit temporarily so I could run the air while waiting on the wheel. I tried to get the part number from Chas Roberts prior to the second estimate, and they would not release it. Said I'd have to be licensed. (the part number is on the part, I just had to go into the attic if I wanted to see it and it would have saved a little time). When I cancelled the parts, no one asked why. |Over all, I don't think Chas Roberts did anything wrong. (except leave me over 2 days without air in August, I have a large home and have two units so one was functioning, just not main living area). I think they bait with a $5 special and then do the hard sell by HIGHLY RECOMMENDING and repeatedly mentioning that if I elected repairs other than those HIGHLY RECOMMENDED, I would have to sign off liability....blah blah blah! |My second HVAC guy was matter of fact, and did not bad mouth CR, but was willing to make repairs that were needed now. He did not set a money timer and disappear into my attic! |Also, one of the "options" I was given for my "12 year old system is to replace entirely since all these little repairs are futile if the whole system goes down, which is bound to happen eventually" and had I done that, my second HVAC guy said that it would have made future replacement of my second, now functioning unit, impossible without moving the first because of attic access. That would have been a big problem later down the line. I now have a plan to get estimates and pro-actively replace both units in the next 2-3 years... in the wintertime! Those kind of "highly recommended" actions are what I found most helpful.

Description of Work: They were asked to service my regular air conditioner as well as my newly installed mini split. When the technician arrived he looked at the mini split and told us we did not need his services and we could do it ourselves. What we needed was for him to evacuate the system per the instructions that came with the mini split. We dismissed them and called another company which did a great job. Had we followed the advice of the technician we could have damaged the compressor.

Description of Work: XX

Description of Work: Replaced heat pump and air handler |Amazing company who takes pride in doing an excellent job in every area. From the person giving the initial estimate, to the installer, to the follow up, Chas Roberts was professional, knowledgable, informative, and focused on solving my concerns to make my new unit exactly what I wanted. I would highly recommend them.

Description of Work: They came on two separate visits which were covered under the manufacturers warranty on my 2 year old home. The fittings in the attic had a leak and the first technician diagnosed the leak and refilled my cooling unit until a second technician could be scheduled to visit a few days later to repair the leak. | |Both techs were professional, friendly, and knowledgeable. | |Paid zero amount due to a craftmanship/installation issue stemming from when the house was built.

Description of Work: One of our ac units coil burst and needed to replace entire unit. They were great and even brought us an plug in ac unit to cool our home before new ac unit was placed in our home. Very professional. They even came out of July 4th when it started to fail. I highly recommend them.

Description of Work: Very responsive and the tech was very well qualified and informative.

Description of Work: Annual a/c system maintenance. Have used them for 6 years. They discovered a failing condenser and replaced it ($140) preventing damage to a/c compressor. |We use their CAP service which is heater and A/C maintenance on 2 units and costs $200 per year.

Description of Work: Inferior quality of units and parts. Bad advice about replacing units and parts. Got much better service elsewhere + high quality equipment FOR LESS $!

Description of Work: I used CHAS ROBERTS AC, HEATING AND PLUMBING INC

Description of Work: .

Description of Work: My Home builder uses this constractor to install their A/C. I purchased my home in 2005 and for the first 2 years had Chad Roberts out occasionally to look at my air due to the fact that I could not cool one side of my home if the temperature outside reached 100 degrees. I would set the thermastat at 79 and would run constantly and never get below 81 degrees in my home until evening hours and the sun went down. Then we could cool our home to around 79 degrees but no cooler than that. It would take approx 10 hours of running constantly to drop the degrees on that side of my home 3 degrees. Every time Chad Roberts came out they said the a/c was working fine and could find nothing wrong with it. Said that its hard to cool a house in Arizona below 79 degrees. I lived with this for 2 years when I finally started asking around and several other homes in my neighborhood of the same model or smaller in square footage had an extra unit in their homes. They had no problems at all cooling their homes. I then decided to have other AC contractors come out and every one told me that my home was way undersized! We have decided this year that we are going to have to add a 3rd unit to our home at our expence so I can get my house to cool below 80 degrees. I would never recommened Chad Roberts!!!!

Description of Work: FALL AND SPRING MAINTENANCE CHECK UP FOR TWO A/C AND HEATING UNITS FOR THREE YEARS.