CAL PLASTERING CO

California Pools sent out Cal Plastering (subcontractor) to look at the cracks so they could give us a quote. When I got home and went to look at the pool, I discovered that a huge piece of the baja shelf had been removed. This area was nowhere near any of the spots they were supposed to be looking at. Clearly, they damaged it but we were given a long story about how the cracks weren't an issue but the baja shelf was so it needed to be fixed, too. I explained that it would have been appropriate for someone to tell us about the shelf and then ask us if we wanted to fix it, but it is completely inappropriate to begin work on something without approval. And then something interesting happened. There is an employee at California Pools with the same first name as I. Emails were being sent (they thought to her) that I was receiving and it was clear that the baja shelf job was a project at another house. They had gotten their wires crossed and messed up both jobs! But did they accept responsibility? Nope. And they billed us another $500 to fix their mistake. I have no problem with people making mistakes, but you own it and do what's right. Shame on both of you, California Pools and Cal Plastering.