AZs Best Pipe Doctor Plumbing LLC

I would place them as a preferred service provider and would use them again in the future.

It was fine. They did what they said it would be. Hey did a good job and they showed up on time. The staff is fine, they’re very polite.

On time, able to work around times. He was very personable, honest and knowledgable. Overall very good experience. Prices were a great value! Highly recommend them for any plumbing work.

They worked out just fine. I asked them to do extra so I was charged for that.

Charged double amount for replacement of faucets Would not return emails or phone calls

This deal was a slam-dunk. We had a faucet bib that was too close to the stucco (a horrible previous contractor) and Pipe Doctor explained all of the options, after which we chipped away at the stucco so they could install an extension and give me back a normal pipe / faucet. Very professional, easy to work with, and a year later the faucet is still fantastic. It reminds me that I should call these guys back because I need some more outside plumbing work...

Everything went fine. He did great. He didn’t try to get more money out of me which I appreciated.

Very Well Thank You! Nick Clark was awesome! He listened, made sure he understood all of our concerns, and did exactly what we wanted. He was knowledgeble, competent, fast, courteous, friendly, prompt, everything one could want from a contractor, and none of the stuff that usually makes dealing with contractors so loathsome. The price was very reasonable, the work exceeded expectations. In fact we need to get him out here again for other things. We will use Mr. Clark again for many reasons. One of the few people we have had out that did an exceptional job, and was thorough in his explanations. As an aside, I appreciated some insight into the business, and Nick was quite complimentary of the owner of Pipe Doctor. It was educational and refreshing. Many of us have no idea about how these businesses work. Good to know there are honest people still out there trying to do everyone right, both customers and employees. Super business. Cannot say enough good things about them.

I had them replace the main that controls the water to my home. The gentlemen that came did a brilliant job and was great, but the secretary, Jennifer, told me that I would have to pay for the service in full over the phone. I told her I paid Angie?s List already and she said that isn?t my problem then began demanding a credit card right away or they will come out there. Then the owner, Chris, shows up early the next day, banging on the door. I open the door and he?s ranting and raving about how he needs to know what work they did yesterday. He went on saying that it is his company and that he deserves to know what is going on with his company. That is a sign in itself. He refused to leave and when I tried close the door he wouldn?t let me. I eventually threatened to call the police and he finally left after ranting some more. After all this they ended up double billing me and haven't attempted to resolve the issue.

Installed faucet and linked ROS to fridge.

It went very well and we had so much work done. We didn't pay anymore than the Big Deal. They are very efficient and it didn't take hardly any time at all. Actually did a little extra that we had asked them to do, no problem with that. I would use them again in the future.

Nick was fantastic. We just purchased an old home in Phoenix and I realized at 9 AM that a copper pipe in the basement had sprung a leak. I called Pipe Doctor based on their Angie's List reviews and Wendy answered the phone. She was calm and patient and arranged for Nick to come out within the hour with no emergency service call charge. Nick replaced two long runs of corroded copper pipe quickly, efficiently, and for a very reasonable price. When I inspected his work at the end of the job, it was extremely high quality and well thought out. He cleaned up such that it looked like he hadn't even been there. Would definitely recommend Pipe Doctor for all plumbing jobs!

Replaced garbage disposal & kitchen faucetx

It turned out well. It turned out that the services that they provided in the big deal were slightly different than what I needed. It was for an installation of a disposal and what I needed was a hot water tank spigot and he said no problem and just changed the coupon. He did not charge me anymore and he was great. He was prompt and courteous. I would definitely use them again.

Nick was pleasant, prompt, efficient and professional. It was just a cleanout, but when asked about a cleanout, he was very forthcoming and not pushy about options available by Pipe Dr. I appreciated his candor.

On September 25, 2013 I purchased a big deal of $69.00 to install a new kitchen faucet. Wendy from Pipe Doctor called within a day or two to schedule the install. I had not yet purchased the faucet and told her I would call back to schedule an appointment once I had the new fixture. Fast forward to November 12, 2013 with new faucet purchase in hand, I place my call to Pipe Doctor to now schedule a date and time. I left a message on Pipe Doctor's voicemail and received a call back from Wendy in less than 90 minutes. So happens they had a noon time slot available that very day. Chris showed up right on time and immediately went to work. The job was completed in under an hour. Happy, happy customer.

I purchased a new kitchen faucet that I wanted from Amazon because it costs the least that I could find. I then went to Angie's List to look for a plumber that would install it for me. This company had a $69 faucet installation deal, which they still have going on. I paid Angie's List for this deal and waited. They plumbers called and made an appointment and came out. They said there would be an additional $6 fee to install a "T" bracket to hold it in place. That is exactly what I wanted to hear because our old faucet was extremely loose and I figured the previous plumber had not done anything to insure it stayed in place. So, now we have our new faucet and it is very tight and isn't going anywhere. I'm very happy.

Service provide didn't seem want to do it.

Christopher showed up as schedule, installed the kitchen faucet in no time at all even though he had to cut the old faucet off and the price was right. Professional and left the site clean.

Never followed through with a bid! Came to my house, seemed interested in the job but never followed through with a bid. I lost a week waiting for his bid. I called his office twice and they promised to get the bid to me - but they never did. To make things worse, he referred a "friend" to do another part of the remodel (Bob from Compass Stone). Bob came to my house, seemed interested in the job and ALSO never followed through with a bid. I also called him twice and nothing. These contractors need to have the courtesy to call and let customers know if they are not interested in a job. It's very rude not to.

As usual, Nick arrived on time and got right to work. I believe this is the third time I have used Pipe Doctor Plumbing and have been very satisfied. Nick is a very conscientious worker and knows his trade well... he does not disappoint!

We called Pipe Doctor on the morning of 10/11 (as soon as we received a warranty replacement part from the manufacturer) and asked if they could send someone out that day. Even though they were booked up, they promised to send someone out by 5:00 pm so we wouldn't have to go without hot water over the weekend. Unfortunately, the technician ran into problems on the job before ours and called to reschedule for 6:30-7:00 pm. It was about 7:45 pm when he got to our house and he was able to quickly replace the thermostat without having to drain the water heater. Even though I rated them a B for Punctuality (since technically they were late), I don't fault the company or technician for this. We were just happy that we didn't have to wait until Monday to have hot water! We had used Pipe Doctor before to repair a reverse-osmosis unit and would definitely use them again.

Our water softener broke at 4am on 10/2/13. I called Pipe Doctor at 6:14am and left a message because they were on the Direct Buy preferred vendor list. Chris Rusnell called back at 8:21am for details. He requested photos of the unit, which I emailed that morning. He was to call back that afternoon, but did not. I called back at 7:13pm and got voice mail. I called again at 10:07am on 10/3/13. He said he had gotten busy and forgot to look at my email or call me back. We discussed installing the system he had through Direct Buy. He said it wasn't a good system and suggested his proprietary system that was similar to H2O concepts, Kinetico, and the like, but that he would not honor the Direct Buy preferred pricing for members. He said everyone loved these systems and he only had to remove one because the water was extremely hard. He went on to say the system was maintenance free. I've heard this before and asked what the REAL maintenance was. I knew the media had to be replaced and carbon filter would need replacement, which are maintenance. He gave verbal info, but provided no written documentation at that time. I told him we had very hard water in my area. He said this system would work for us. We agreed and he immediately charged my credit card $1,800 for the unit. We had the system installed on 10/4/13. When Nick, his plumber, arrived he had a third filter with him that Chris had never mentioned. I called Chris at 4:21pm requesting a call back. His plumber received a call 5 minutes later, but we did not hear from Chris. On 10/5 I called at 2:18pm and again got voice mail. I also had sent him email, which he did not respond to. On Monday, 10/7, my credit card was charged the remaining $400 for tax and installation of the system. On Tuesday, 10/8, Chris called me at 10:56am telling me of his problems with a broken down truck and how busy he was. I told him we were not happy with the quality of the water. The taste was fine, but texture was extremely hard. We requested the system be removed and our money refunded. On Wednesday, 10/9 Chris had Bob with the media manufucturer call me. Chris had informed Bob that we did not understand how the product works. I told Bob this was not true. We fully understand how it works, we are not happy with the feel of the water. Bob said he would tell Chris and ask him to call me. Later that afternoon I received a call from Chris' supplier at Wood Brothers who said Chris asked him to call and explain to me how the system works. I again stated that we were not pleased with the how the water feels having gone from soft water to conditioned water and wanted the system removed and our money refunded. He said he would relay this to Chris and have him call me. Chris has not called back or answered my emails. The quality of water is not acceptable to us because we have very hard water. Chris has had suppliers and manufacturers call me, but refuses to take my call, answer my emails or make any attempt to resolve the problem in a professional manner. Beware of this company, its owners and employees. We will never recommend Chris Rusnell or Pipe Doctor. Chris has shown he is unwilling to resolve problems and provide any customer service. Extremely unprofessional is the best comment I can make for this company, specifically Chris Rusnell. I have notified Direct Buy of our experience with Pipe Doctor and how this was mishandled by Chris. I don't think he is on their preferred vendor list any more. We trusted that since Pipe Doctor was on the Direct Buy vendor list and he had no current complaints with the ROC that he was a reputable vendor. Our trust was misplaced. Wendy in his office is unable to provide any assistance and refuses to take calls or return messages. I can only assume that her behavior is at the direction of Chris. This is very disappointing behavior for a person who supposedly is trying to grow a reputable business. When I mentioned to his plumber Nick during the installation that it was difficult to reach Chris, he stated sometimes he doesn't see or hear from Chris for days and he's his plumber! I again left a message for Chris on 10/10 for a return call to resolve the issue. Since I have not heard back I felt it was necessary to inform others of my experience with Pipe Doctor and Chris Rusnell. UPDATE: Buyer Beware! Read Pipe Doctor's Facebook page to see the true Chris Rusnell. This is to advise anyone considering Pipe Doctor or Chris Rusnell for plumbing service to disregard the A rating on Angie's List. This is a very misleading measure for this company. Bad reviews can be bought off by a company in order to have good reviews remain. This is what Chris wanted to do to resolve our issue--replace a piece of equipment we were extremely unhappy with for a different piece of equipment costing less than half of what he had already installed. This "offer" came on October 29th via the dispute process, 3 weeks after the last conversation with Chris. He had told his supplier on October 8th he was looking into replacing his proprietary SRS system with a regular water softener for us, but Chris never contacted us to resolve the issue. There was no offer to replace the equipment and/or refund any of our money. There was no call, personal visit or even an email offering to resolve this matter. Instead he chose to have Angie's List be his only source of communication. There are other current reviews on Angie's List commenting again on Pipe Doctor not returning calls, etc. In his response to Angie's List dispute, he states his "excellent customer service and follow up including prompt follow up with customer's concerns going above and beyond selling and installing to educating and even contacting other manufacturer's to see if there was something "missing" in our customer service or products to appease [member name removed] unreasonable requests." I only wish he had shown any customer service, excellent or otherwise, and prompt follow up instead of requiring me to repeatedly call, leave messages and send emails. He has indicated in his dispute response that my calling for him to return my calls was verbally abusive and insulting. Leaving a message for Chris Rusnell is now being verbally abusive and insulting. How do you conduct business if you don't respond to calls or requests for information? What is abusive or insulting? It's important for everyone to know exactly how this company operates. Be aware that Chris Rusnell represents himself as being a service provider for Direct Buy, which is how I initially learned of him. I found out after my problems began with Pipe Doctor that the company had been removed from Direct Buy's provider list in the Spring of 2013 for pricing issues according to my member club's owner. Chris, in his dispute response, stated: "... Direct Buy (a premium membership buying club of which Pipe Doctor Plumbing is a service provider)." He continues to misrepresent himself and affiliation with Direct Buy. The SRS system was poorly installed with flex tubing instead of rigid copper lines. The valves could be spun with one finger because they were not hand tight, as required for installation. This presented a bigger problem. After the system would have built up pressure the valves would explode. Thankfully we found Rapid Rooter through Direct Buy who installed a new softwater system for us on October 14th. They also discovered our old system had not failed. The drain line had separated causing the flood that started this whole chain of events. Had Chris made and kept his appointment for October 3rd, he would have found the problem. Instead he was only focused on making the sale. Chris' system was used for a miserable 10 days. If this warning saves one person from the mistake we made trusting and choosing Pipe Doctor Plumbing, it will be worth the $2,200 it cost us for a huge paperweight sitting in our garage. Again, buyer be ware of how this company operates.

They were great. What I liked was that the guy was very professional, prompt, and got the work done. Something I was not happy about was that because he was there to do something specific, he wasn’t very helpful in troubleshooting. There was a problem with the old faucet and I wasn’t sure if just replacing it would solve the problem. He could not help me with that.

This was a promotional offer on Angie's List. As it turned out the promotion was only for the type of bathroom faucets and the water outlet are all mounted together as one unit. This wasn't discovered until the technician came out to the house to do the work. It was never mentioned in the promotional offer, it was never asked or explained by the person I spoke to in the office when I made the appointment after purchasing the "offer". I had the style where each faucet was it's own unit independent of each other and the faucet itself. The technician explained the difference. Rather than press the issue I went ahead with the work with the technician performing in a very expert and workman like manner. Prompt, timely and didn't leave any kind of mess or debris to be cleaned up. Aside from the pricing discrepancy, which I genuinely didn't feel was any kind of a game, I was very pleased with The Pipe Doctor.