AZ Spa Service

The first service call was in July and I was told that the parts would be in in 2 weeks. After several attempts at contacting them I received an apologetic email explaining that they were going through some changes and had been in lots of meetings. This was two months after they first came to look at the spa. I wrote back and never heard anything else from them. I followed up with the company that sold me this spa (AZ SPA) and never got anything back from them either. I finally went into the store and complained and they were able to get these people to give my issue some attention. FInally at the end of Sept the part was installed. I had also asked that they look at a leak in the drain connection and the siding that was buckling. I was told I would get a call back after the service call. Of course I never did. When I called them to ask what they had done about the other two issues I was told that they were "taken care of". There was nothing done to repair or address the other issues. Unfortunately this is the authorized repair service for this brand of spa.

Purchased Sundance spa. Had some major issues like a melt down of major items. Purchased from Paddock Pools guess who deals with issues with the spas? Take note, not Paddock but rather Sundance. Now you know how this works. It took from Nov 2012 to April 2013 to clear up problems. Had a spa work off and on. Note Did you know that if you purchase an ozonator on a Sundance Spa from Paddock(or any co) they can put any other brand on the spa beside sundance's. The sticky part of the problem is that Sundance only warranty's the ozonator if it is their's. Would a person know to check that everything on their spa is original not amended even when sold as new? The bottom line here according to a repairman the ozonators are only good for few months and most dont make it a year(ie the yr warranty). I digress.... I should have looked at the reviews in the yellow pages about Az spa repair service before taking the manufacturer's advice and contacting one of their many repair service people.The first review states "worst customer service I've ever experienced. Virginia was rude and unhelpful." Boy was this an understatement. Extraordinary in the breath and width of bad attitude. This must be the last job on the face of the earth because no one would hire someone to represent their company knowing this is occurring on the phone. Phone calls were promised and not returned for a period of weeks not days. I finally had to call the corporate office to get the Az spa repair (Virginia) to even return the call. Bad news and bad business.