developing company, 6 employees, monthly billing, credit cards accepted, first service 25% off
Business highlights
14 years of trusted experience
Emergency Services Offered
Services we offer
mowing tree and shrub trimming weed removal blowing and raking irrigation installation, repair and inspection low voltage lighting, installation, repair and inspection
They had brought the wrong product to do the job. I expressed this to them, and they would not honor what we had agreed upon. After some discussion they agreed to do the job properly, which was also an extremely long and strenuous project. I explained I was unhappy with some of the work and would not mind paying for extra product so that we could finish the job. The owner then began to give me nothing but awful customer service. He started sending me harassing emails. I was floored by this business practice. I have never experienced anything like this. I would not recommend this company to anyone based on this experience. The work was okay, nonetheless I am still unhappy with the finished product. They placed a water line on top of my gas line. I have tried to contact him multiple times with no response.
Description of Work: The first time he came he put a drainage ditch in, the second time he revitalized the front yard.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$750
Response from AZ Landscape Details, LLC
I was apprehensive about this customer when I first spoke to her. She began by asking me to assist her with a complaint against another contractor. I felt his work was acceptable and wanted nothing to do with her complaint. I finished the drain she requested to be installed. She was obviously happy as she then requested that we complete a landscape upgrade in her front lawn. During this process, I discovered that she was in a dispute with her solar contractor. During the process of installing rip rap rock she had initially approved after seeing a picture of it, she changed her mind and requested a different aggregate which I did at considerable cost to our company. We installed shrubs as per our drawing and after the job was done, changed the positioning of shrubs by 6" per shrub. Some customers are impossible to please.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Lawn and Yard Work,
Landscaping - Lighting,
Tree Service,
Lawn Irrigation
FAQ
AZ Landscape Details, LLC is currently rated 2 overall out of 5.
Sunday: 8:00 AM - 4:00 PM
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: 8:00 AM - 4:00 PM
AZ Landscape Details, LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, AZ Landscape Details, LLC offers free project estimates.
No, AZ Landscape Details, LLC does not offer eco-friendly accreditations.
No, AZ Landscape Details, LLC does not offer a senior discount.
Yes, AZ Landscape Details, LLC offers emergency services.
No, AZ Landscape Details, LLC does not offer warranties.
AZ Landscape Details, LLC offers the following services: mowing tree and shrub trimming weed removal blowing and raking irrigation installation, repair and inspection low voltage lighting, installation, repair and inspection