ARIZONA VIDEO ELECTRONICS

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BEWARE-This business does not stand by their repairs that go wrong!!! I brought in a 3yr old 55? plasma that lost it's picture and paid $450.00 to repair it. One of the video boards went bad and needed to be replaced. The unit worked for 3 weeks and then no picture again. Took it back and was told that the same video board went bad again and it was covered under the very small warranty (30 days labor & 90 days for parts) offered. Upon picking up the set the owner (Tim Hoffman) assured me that it was very rare for something like this to happen and that he also installed an upgrade to the board so that it wouldn?t happen again. Guess what? After 75 days no picture!! Again loaded up the big TV and drove 30 minutes to Arizona Audio Electronics for a third time and dropped it off. Was told that the same board failed and that the 90 warranty clock began with the first replacement board and thus no warranty and I would have to pay for the repair AGAIN!!!!!!!!!! Told the owner no thank you (don?t want to have to pay for another repair in maybe another few months) and picked up the TV and other then saying hi he said nothing. Not I?m sorry this happened again etc? This business has either a bad supplier of parts (which they should address and stand up for their customers) or they are repairing the boards in-house with cheap parts and over charging with the premise that they are replacing the boards. The shop is very small and dirty looking so they must be operating on a shoe string budget. Very poor and expensive customer service experience. This is not how you run a business and treat customers.

Good

It is a small shop but they were very fair. My 42-inch flat screen TV was already a few months out of warranty when it broke down and the company from whom I had bought it was going to charge me around $400 to fix it. They just fixed what was needed. They also had a 90-day warranty. I would recommend them.

I reported the problem and had to use this company as they do warranty work for Samsung. The technician would only pick up the TV during the middle of the work day which was inconvenient for me. The TV was not tested, just taken away. When it was returned a week later, it was dropped off without being tested though they said it was tested and worked fine in the shop. The problem recurred 20 minutes later. The company was called right after it happened, but they would not come back right away to pick up the TV. It had to wait until the next week. When it was returned the 2nd time, I asked them to stay to see if the problem was fixed. At that point, the remote did not work. They said it may be a bad remote or old batteries. I said it worked when they were there before and they found they did not connect the proper hardware within the TV for the remote to work. That was fixed on the spot. The TV worked after that but it took at least 3 weeks for the work to be completed.

IT COSTS $50 JUST FOR AN ESTIMATE. ONCE THEY TOLD ME IT WAS ANOTHER $150 FOR THE REPAIR, I FELT THAT I WAS ALREADY INTO IT FOR $50 AND THERE WAS NOTHING ELSE I COULD DO. I FELT RIPPED OFF.

THEY WERE THE MOST COMPETITIVE WITH PRICE... WE HAD BIDS FROM 3 OTHER COMPANIES. THEY COMPLETED THE JOB IN THE TIME THEY ESTIMATED. WE WERE IN THE MIDDLE OF A MOVE AND THEY HAD IT READY FOR US TO TAKE TO OUR NEW HOME.