Arizona TradeMasters

It went great John did a great job and the company went to bat for me and got my part way before I would have I highly recommend Arizona trade masters they are the best

The line employees are all very nice folks, but the management is wildly incompetent, at least when it comes to customer service. In 2017, ATM installed 2 new AC units for us. In mid-August of this year, one of them stopped blowing cold air. The unit is still under a parts warranty. The first technician, while a very nice person, misdiagnosed the problem - a trip that cost nearly $300. When the first "fix" didn't work, ATM came back out. This time (late August), we were told we needed a part, but they would have to order it. (To ATM's credit, they did not charge for the freon added during this trip.) Again, this is August in Phoenix. We were then told the part would be here by September 7 for an installation the next day. Shortly after that, we were told the part was missing, they didn't know where it was, and we would just have to wait. Then they finally reach out to tell us the part is in and they will be here on September 24 in the afternoon to install it. Of course, that day, they called and said they couldn't make it because another job was taking longer than expected, meaning we would have to wait another weekend for this to be over. Finally they show up, install the part, and without any advance warning that there would be any charge, spring a bill for over $1,000. Then as an "accommodation" they knocked off $100 - insulting after the 6-week ordeal to get the part. The kicker is that I was told the owner would call to discuss this fiasco. To date, no call has been received, and I have never spoken to an owner despite the fact that we have spent around $12,000 with this company. Never again with these guys, and I will be sure to convey this to my neighbor who also bought from them. Stay away!

Our downstairs AC unit stopped working. ATM came out same day to diagnose the problem. Turned out it only needed refrigerant and so did the upstairs unit when the technician checked it. We've used them the last couple of years and very happy with the company. We're considering them to replace the two units that are now 15 years old.

Tech arrived on time, following a call from the office to let me know he was on his way. Tech was very efficient, personable, and explained what he found. Gave me a invoice with a check list of what work he performed. Cleaned blower wheel from small amount of dirt.

Very well. They were prompt and professional. The following day, the tray needed an adjustment, and they sent a tech out that very afternoon. I'm very happy with the service provided.

Technician was actually a few minutes! The work was done promptly and correctly, and the charge was reasonable. I've used this company before and will again!!

Arizona Trademasters gave us the best price to replace our old AC Units. They were very professional & did a great job!!! We are very happy with our units & the work this company did!

Awesome!! Very professional, competent company!

Arizona TradeMaster's were great! Juan Alvarez came to my home to service my heater and was very professional. He was on time, did a great job, and cleaned up before leaving. My overall experience was extremely positive, and I would highly recommend him to others. ~V. Hamilton~

Excellent! Very helpful in explaining everything to me so that I understood what all he was doing. Harry was our technician and it's his 2nd time at our home. I will request his coming for our fall service. Great guy!

terrible-left ceiling access dirty. Acted like I was imposing when I called them and spoke with manager-chose t5o borrow a ladder and clean and or touch up paint myself.

Everything went very well. The owner came out to talk to me and was there during the instillation.

They found the problem right away but it took them a month to get it fixed. They had to order a part and had all kinds of communication problems. They discovered there was a leak in the system. They found out where the leak was right away but then they had to order the part. Then they forgot to order it. It ended up being 4 weeks or 6 weeks to get it fixed. Fortunately it was still working enough to keep the place cool. If you wanted to lower the temperature, you couldn't. They have fantastic technicians. For pricing, I don't know because our home warranty paid for it. They were responsive to come out and diagnosis but after several call from me about repairs, and no response, our home warranty company had to get involved. It was the owner of the company that came out and did a thorough diagnosis. He took about 2 hours to make all the tests. He also called the manufacturer and ran some tests they advised. They showed up on the time they said they would.

The repair person was on time and very professional in his look and attitude. Made me comfortable before going to work and listened to my concerns. After our discussion he headed off to test the units and see how they were preforming. He headed upstairs in the attack and discovered that a set screw had come loose and the blower wheel had come off the shaft and jammed in the housing. They could have told me any number of things went wrong and charged me an arm and a leg but instead was honest and was able to fix that problem with little to no cost. My outside condenser was also not working. After review and diagnostics the repair person discussed the options and the cost and let me make the decision. It was clear, honest and no pressure from the repair person. I was very impressed with the service and would recommend to anyone to call Arizona Trade Masters for their home heating and air conditioning work.

contractor was on time & friendly. I was happy with the service

My experience with them was not good. They came out without equipment to do the work. It is a two-storey building. They didn't have a ladder to get up to the roof to fix the air conditioner. They had rescheduled the call but they cancelled the call. It was three days to get them to come out. I was not pleased with them. They were there when they said so.

The guy came, he did the service, then left.

I have been with this company for years- since 2004. They are confident, fairly priced and reliable. When I had the new air conditioner installed, the entire job was done by one person. He did it himself with no help at all and was done in three hours and I haven't had any problems at all. Also, after he installed it, he came in the house and went room to room and re-adjusted all my registers. I won't use any one else.

From the very first contact with this company I was impressed. When my AC failed to heat I called AZ Trademasters, and the person who answered the phone gave me some tasks to do to see if I could get the heat going before scheduling a service call. I liked this because it showed they weren't trying to get business if the homeowner could fix the problem. Well, I still needed them and they were able to schedule a service call the next day, a Friday! Much sooner than I could get anyone else out. I decided to purchase a new AC from them because it was time, and I didn't want to invest $ in fixing an old unit that would soon be replaced. Tom helped me understand the ins and outs of purchase and scheduled the installation. Everyone involved was friendly, personable, conscientious and punctual. They did a wonderful job and even managed to leverage the air handler through a very small space (I thought they would have to tear out the roof of the the garage to do it, but they finessed it so no tear-out was necessary). Just a great group of nice competent guys.

I had just come home from the hospital from surgery and my AC had gone out. Arizona TradeMasters (ATM) contacted me in a timely manner to send a technician to my home. It was determined the compressor had gone out and was replaced is a very timely manner. Tanya with ATM kept me informed with the steps needing to complete the replacement. The technicians were very professional and informative. I would recommend ATM for all HVAC (heating and AC) service calls to all my friends and family! ATM provided outstanding service for me and I would like to see other people benefit from a professional company! Thank you so much for all your help.

It has been wonderful. When they came to look at the old unit, they were thorough and pointed out somethings that needed to be done during installation. It was not caught until they removed the old unit and were able to get into it. We went with it and it improved the quality.

Excellent. He replace the thermostat and then figured out why it kept shorting out (wired wrong when originally installed.) That was resolved and it's working great. I submitted the service request to One Guard on line at night. Arizona Trade Masters called the next morning, and scheduled me for the following day. They showed up right on time (at the beginning of the time frame I was given). They called in advance to say they were coming. I am very pleased and would use them to perform service not covered under warranty.

Two service techs from Arizona TradeMaster came out to perform a A/C "tune-up" on my A/C unit. They were on time. The two techs went up on my roof to check out my A/C unit and filled out a standard form rating the performance of the unit and said everything was fine, then they left.

Wonderful company! I've purchased 2 a/c units for different homes & been really pleased with AZ Trademasters. Both owners helped me, Tom & Leonard, Tom mostly. On one of the units, my labor expired after 1 year and I've called Tom directly for a small issue. Instead of stating that labor has expired, he sent his techs out immediately to correct the problem and didn't charge me. That is standing behind your work! Another time, they installed the a/c unit and then a roofer refoamed over the a/c wiring, causing a short. I called Tom and instead of blaming the roofer & making me go thru all kinds of hassle, he again sent a tech out and fixed the short for free. Who does this anymore in today's society!! They also gave great deals on both Trane a/cs that I needed at different times. I am VERY pleased with them, both the owners and the techs. Highly recommend!

Wonderful company! I've purchased 2 a/c units for different homes & been really pleased with AZ Trademasters. Both owners helped me, Tom & Leonard, Tom mostly. On one of the units, my labor expired after 1 year and I've called Tom directly for a small issue. Instead of stating that labor has expired, he sent his techs out immediately to correct the problem and didn't charge me. That is standing behind your work! Another time, they installed the a/c unit and then a roofer refoamed over the a/c wiring, causing a short. I called Tom and instead of blaming the roofer & making me go thru all kinds of hassle, he again sent a tech out and fixed the short for free. Who does this anymore in today's society!! They also gave great deals on both Trane a/cs that I needed at different times. I am VERY pleased with them, both the owners and the techs. Highly recommend!