Description of Work: The merchant charged my credit card an extra $100 without my permission and promised to send me a refund. It was never sent.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$200
Response from Arizona Air Cleaners
Hello [Member Name Removed], We received this review from you, however it is for another company. There are many companies with names similar to ours. We do not take credit cards, and never have in 20 years of business. We didn't speak to you regarding a refund. We were in Mesa all day on 10/13, and not at your residence. Please check your invoice and hopefully you will find the appropriate company to direct this to. We're very sorry to hear of your bad experience with them, and hope it is resolved. -Arizona Air Duct Cleaning, LLC
Richard F.
04/2016
4.0
air duct cleaning, dryer vent cleaning
+ 0 more
So, Air Duct Cleaning has alot of negativity around it. TV specials about providers adding on services that are un-needed, shady work and up charges galore! Found an online coupon for a $49 basic duct cleaning. Basic cleaning is a very simple vacuum suction on 1 vent to "pull" from all the others. This will get the very loose dirt. Was recommended to "Clean" the vents. Being I have looked in the vents myself and ran my hand inside, I could see this is possible. Each Vent was $20 each, Return was $35 each. 1 return was less than 2 years old, the other was clean already. They did not push to do them, as we all could see they are fine. Opted to move forward with the cleaning. This is a brush attached to a drill in which is ran through the duct work to loosen and release the caked on dirt and dust. Was recommended and offered a sanitizing solution to be blown into the duct work. This solution is to help with allergies and overall air quality. This was $169, but was thrown in. The entire process was down within about 45 minutes. Vents are cleaner, allergy solution is..well sprayed. Hard to have an option as it is really an unseen benefit. They do offer a 1 year warranty on the spary and offered to re-apply/spray in a year for free. Overall job cost was $250. Being the vents have probably never been done, and this is something you only do ever few years I felt the cost was appropriate. Negative: Messy! Way more messy than anticipated. After the solution was sprayed we need to run the system for 2 additional hours. During this time, dust blew throughout the entire house. I know this as we had house cleaners who dusted everything less that 2 hours before and EVERYTHING was covered! The dust was so bad in the master bedroom that I actually put a towel over the vent to block it. Plus there was remained drywall/paint/stucco that had fallen off the vents when they were removed. There were also some wet spots where the allergy solution spray machine was sitting. Not a major deal, but a missed detail. This was less of a concern than the dust throughout the entire house.
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Service Categories
Air Duct Cleaning,
Dryer Vent Cleaning
FAQ
Arizona Air Cleaners is currently rated 2.5 overall out of 5.
Sunday: 11:00 AM - 5:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Arizona Air Cleaners accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Arizona Air Cleaners offers free project estimates.
Yes, Arizona Air Cleaners offers eco-friendly accreditations.
No, Arizona Air Cleaners does not offer a senior discount.
No, Arizona Air Cleaners does not offer emergency services.
No, Arizona Air Cleaners does not offer warranties.
Arizona Air Cleaners offers the following services: Air duct cleaning, evaporator coil cleaning, havoc sanitizing, dryer vent cleaning