Appliance Works Phoenix Appliance Repair

Highly recommend Cristina. Got the job done fast and proficiently. She also was super personable and didn’t make it feel like someone was just “working” in my home. 10 stars

EXCELLENT company to work with. Our technician was Cristina C who was nothing short of exceptional. She resolved the 3 issues we had with our appliances and all are working perfectly. She is knowledgeable and very customer service oriented. Everything she accomplished she explained in great detail so we understood the problems she encountered. Thanks!!

Excellent service. Edwin was friendly and professional. Quickly determined the problem with the dryer and explained it. Quickly completed the repair. Reasonable cost.

Christina is an awesome representative for Appliance Works! She is efficient, professional & enthusiastic. Anyone in my area should ask for her!!!

Christina repaired our refrigerator. She is the most professional repair person I have ever encountered! Clear, concise explanation of what the problem was and how to fix it. Based on our refrigerator make and model, she knew what was wrong before the doors were completely opened! She gave us two prices, depending on parts that might be able to be reused. Of course, I expected the higher price like most repair companies would charge, but she was able to complete the repair at the lower cost quoted and saved us over $100. I will never use anyone else for appliance repair. I have a disposal making funny noises so I will be calling her shortly! Five plus stars!

Christina did an excellent job, was very informative as she diagnosed the problem and went out of her way to squeeze us into the schedule in amidst ordering the part and going to get it. I highly recommend them because now my APPLIANCE WORKS!

Everyone at Appliance Works was very friendly and helpful. Jorge was my technician and he was great. I’ll definitely use them again.

I'm so glad I found this company on my NextDoor app! A few neighbors had recommended this company and so I thought I would give them a shot. I have had several issues with my GE Profile refrigerator and had received bad service in the past so I was a little hesitant to try someone that was not a GE Certified repair center but since the GE Certified repair center did not have any openings till the Friday before Memorial Day I figured I would call these guys to see if they had anything sooner. Sure enough they were able to see me the same day, which was Tuesday when I called. The technician's name was Christine and she was very knowledgeable and listened to me when I went thru the issues I had been having with my fridge. She was nice and empathetic and explained to me what my fridge was needing and how long it would be to get the part. The nice thing is that she would have the part expedited and be back on Thursday to install it. True to her word she came back Thursday afternoon! The issue was my compressor had gotten clogged up and had to be replaced. She also did a deep cleaning so that I wouldn't need to clean it for another year! The other nice thing is that the service call fee went toward the repair so that gave me a bit of a discount off the full service! Now I know who to call if I ever have issues with my fridge!!

Very well indeed. The technician, Cristina (yes, that's right), is superb. On a scale of 10, she's an 11.

The Service Tech (Tyan T) said that the problem with the ice-maker was a well documented problem with Samsung refrigerators. He said there was a class action lawsuit against Samsung for the faulty design. He told me how to go about getting Samsung to pay for the repair. I followed his instructions and Samsung is coming out next week to do the fix at no cost. I appreciate Tyan being honest with me. We also had a leak in the dishwasher. Thought it was the door seal. He diagnosed the problem and found the problem was something different and there was no cost in parts to do the repair. Very honest technician. I appreciate that and will definitely use this company again. Would want the same technician.

Riley was punctual, courteous and solved our problem quickly and efficiently. He even gave us tips to extend the life of our dryer. Thank you Riley and thank you Appliance works!

Very, very well. Came out and had a difficult job with frost buildup in the refrigerator section, stayed on the job until he got the frig running again until he could order the parts necessary for final repair. The frig hasn't ran this quietly since it was brand new. The young man would be welcome back in my home anytime I need appliance repairs.

Wow, this company is terrible. I had an appointment set up for three days, and then Jenifer called me back 2 hour's before the appointment and said the tech did not fill comfortable working on my appliance. What does that even mean? What a wonderful business model, i hope the owner appreciate turning away commercial accounts.

They have always done a good job. The guy who comes out really knows his business and is very nice. He gets the work done efficiently and is very professional. I would highly recommend them.

He came and diagnosed problem and ordered part that was installed the following week. I would recommend Scott as a great service technician!!!!!

Very professional. He diagnosed the problem and fixed it quickly. Nice guy. Clean. Reasonable price.

They were very accommodating with my time, after I scheduled the repair I realized I had an appointment later in the afternoon. I called back and asked if they could try to schedule the appt. at the top of the 3 hour window they give you and I was assured that they would try. My appt. was scheduled between 12:00 and 3:00 and Scott arrived around 1:00. Once I started to describe the issue with my (only 4 year old) GE washer, he was fairly certain what the problem was, but said he'd take a look to be sure. He was thorough, in the end telling me that unfortunately the repair would cost more than a new machine. We discussed the type of machine, the reason for the failure and I felt that he was being honest. I ended up paying for the service call only.

Everything went great! Jeremy was able to find and fix the problem and we only had to pay the service fee $55.00..

Ty was our technician. He was great! He was prompt and called to give me a 20 minute warning. He diagnosed the problem, explained the fix, and gave us the pricing. One part had to be ordered and he did that and set up the installation for the following day. I would definitely use this company again and would request this particular technician.

Scott arrived on time and looked at the refrigerator/freezer to see why the freezer was way too warm. He ended up calling GE & working with someone there to pinpoint the problem. He added freon and suggested I keep checking the temperature on the freezer, which went down as soon at the freon was added. Scott was professional, knowledgeable, intelligent, extremely pleasant & anxious to fix the problem. The person who answers the phone at Appliance Works was also extremely pleasant and anxious to help. It's a family owned business and you can tell right away . I was extremely lucky to have stumbled on this company and I will call on them any time I have a problem with a large appliance. This is a company you can trust and rely on. AAA++++++

Very well. However, I am tired of rewriting this review. Please don't ask me again. Thank you.

Scott from Appliance Works repaired our Whirlpool garage fridge/freezer this morning. When I called the office 2 days prior, I was given an 8-11 window. Because I needed to leave my home at 11, I mentioned this, and the rep made note. Scott called when he was about 10 min. Away, and not only arrived soon after 8, but was finished before 8:30 a.m. He was pleasant, friendly with our dog, and efficient. There would be a $55 service call fee, I had been told in advance, but if repairs were needed, the service fee would be waived. Parts and labor were $221 for this repair. Good value for great service. Receipt emailed to desired email address. Everything was positive about this service experience. Aside: We have been using Appliance Works for several years for refrigerators and a gas range. All positive experiences. Recommend!

Not good. Ran the dishwasher after he left. It didn't drain, it leaked out the front. I didn't call them back because, besides being a complete d*****, was obviously incompetent. I called my plumber who referred them and he came back, pulled the dishwasher, checked all the plumbing and drain lines and hit the reset button, something the nasty creep from Appliance works didn't do and the dishwasher has been running fine since.

The repairman was prompt and efficient with his time and mine. He identified the problem and fixed it. I thought the the bill was a bit pricey but hoped that would be it. Why I am writing to praise the service was because of their excellent follow up response. In July we noticed the ice maker was leaking and water was freeing in the ice bucket. I called Appliance Works and the receptionist/scheduler was very helpful even thought the parts and labor are out of warranty. She contacted the owner and he promised that a repairman would be out within 24 hours at no service cost. True to his word, the repairman showed up on tine and fixed the problem. This is a company that stand behind its work - even when is was well past their 90 day labor warranty, Bravo!

They responded immediately and came earlier than originally scheduled. The service man was very honest & professional. He could have easily told us our dryer needed more work...yet, he didn't. We were extremely impressed and will definitely use them again in the future!