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Appliance Doctor Repair Service Inc

Appliance Repair

About us

We have over 50 years of experience, factory authorized with LG, Samsung, Whirlpool, Kitchen Aid, Maytag, Jenn Air. We service most brands from SubZero to General Electric Monogram.

Business highlights

22 years of trusted experience

Services we offer

Large Appliance Repair

Services we don't offer

Small appliance

Amenities

Warranties
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.637 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
8%
3
5%
2
0%
1
14%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 1-25 of 37 reviews

Dale F.
05/2018
5.0
appliance repair
  + -1 more
it was shot
Description of Work: evaluate fridge

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Shannon H.
09/2017
1.0
appliance repair
  + -1 more
The tech looked at the fridge and determined he needed to verify the warranty was valid. Then he told me he wouldn't do the work and would recommend no one else did either because my house stunk. In the end, in order for me to get my refrigerator repaired under warranty, I have to have a professional company come clean my already clean and smell free home. I would never use this company again. They are rude and insulting.
Description of Work: Warranty work on a refrigerator.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0


Terry F.
07/2017
1.0
appliance repair
  + -1 more
In a moment of weakness and in an effort to protect my surgically replaced shoulder I called this service company to do what I considered a minor repair. (It had been done previously and amounted to Removal and Replacement of a simple part and about 6-8 sheet metal screws). After calling their number and getting a recording informing me that their "business hours" were 8am to 2pm Monday through Thursday (should have been a clue), I left a message expecting a call the next day. After waiting I called them back and was informed casually that "oh, I haven't even looked at those message yet", (Is this a business or a hobby)? The woman who answered said that "Jr" would be out in two days sometime in the morning, at about 11:00 am he showed and spent about 10 minutes diagnosing the problem, which by the way I told the scheduler what the problem was earlier as I've dealt with this before. He said he didn't have the part but he could order it through Whirlpool for $115.00+ and couldn't return before Monday. (This was Wednesday making it a full week since the first call to them). He was also seemingly delighted to charge for the return trip and labor (essentially paying for their lack of inventory) bringing the total to in excess of $250.00. When I protested the cost of the part and the high labor charge he was once again curtly told me, "he had to drive over an hour to get to me" and "he had gone to school to learn how to do this work" I'm not sure why the drive was my problem or his training. I went to the computer knowing that the part shouldn't be that expensive while he was here and found it online in several places including Amazon as I have a Amazon Prime account with a retail of no more than $26, free shipping, no tax and overnight delivery. I paid his $75 trip fee and decided to do what I should have done in the first place and fix it myself. (He also admitted that he checked the price on Amazon and saw that it was the aforementioned $26 but that the part was from China (No it wasn't unless Wisconsin is in China). I received the part the next afternoon and after 20 minutes work (one tool a ¼" nut driver) and running additional continuity test on the heat sensor and moisture sensor ($6 multimeter from Harbor Freight) and routing the wires carefully I was back with a fully functioning dryer. Admittedly I consider myself a good handy man with years of DIY experience but I think just about anyone could have done the same work with a glance at a multitude of instructional video's online and a little time. Ultimately I deal with a number of contractors for work I no longer desire to do, I'm 70 years old and retired, and for the most part I find these contractors to be hard working, fair and professional. I myself was a Computer Network Engineer for 20 years and understand the overhead of running a business and respect the need for a profit margin. Sadly this was not one of those companies, but conversely they were very representative of the distressing trend towards companies charging more and more and gouging the public wherever possible and give less and less in return. If you are handy at all give these projects a look before calling or if you need a serviceman and have the time and money by all means call someone but not these people you will be disappointed. Note: I'm sure their response will be a litany of how wonderful they are with accolades from their mothers to the Governor but I can only express my opinion based on my experience which was one of the poorest I've seen and I've seen a lot. Thank you
Description of Work: New heating element for Whirlpool duet dryer

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250

Marc J.
10/2016
1.0
appliance repair
  + -1 more
HORRIBLE! They came out and said it was a bad solenoid that would cost about $240 and it would take about a week to get one in. I called after a week and it seemed like the gal who answered realized that they forgot to order it. They said they would check and call back. They called back and said it would be another week for the part to come in. I asked why it would take another week, she said they have no control for orders coming in. I think they just forgot to order it and won't admin it. I now have an appointment tomorrow morning with Sears. I should have gone to them to begin with for this Kenmore product.
Description of Work: I nneded to get my washing machine fixed.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
3.0


Dan W.
05/2016
4.0
appliance repair
  + -1 more
unknown
Description of Work: Would not use Angie list and. Said I would have to get refund from Angie list |

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0

$500

David R.
05/2016
1.0
appliance repair
  + -1 more
unknown
Description of Work: they are not a member of Angies List. I have asked for a refund since I have fixed the problem myself. |David Rocker email drocker158@msn.com
Rating CategoryRating out of 5

Monte M.
03/2016
5.0
appliance repair
  + -1 more
Steve and Becky visited to diagnose a freezer/ice maker problem with our refrigerator. They determined it was an evaporator problem covered by extended warranty and advised parts (new evaporator) would need to be ordered. They set up a follow up appointment assuming the parts would be delivered the morning of the appointment. Well, the parts did come in that day, but the distributor sent them to the wrong place....Becky actually had to make a special fairly long trip to pick up the parts, which was very nice of her!). Becky and Steve were both friendly, courteous, and professional. They worked very well together, and had the new evaporator installed and working in a relatively short time, considering they had to take out almost all the interior panels in the refrigerator to get to the bad evaporator. Couldn't have been more pleased with their service!
Description of Work: Diagnosed freezer and ice maker problem and repaired under extended warranty by replacing defective evaporator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David G.
02/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replace I've maker

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara R.
02/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Sorry but cost may be wrong. Don't recall. Excellent service. Fixed my leaking dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Jeanne R.
01/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced a defective component within a built in fridge. Service personnel did an "awesome" job of ordering the correct part so only one visit was required. Very responsive, experienced, and professional. As an added bonus, the cost to repair was very competitive.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David C.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Uninstalled repaired and reinstalled a computer component for our built in refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jim R.
09/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: replace freezing unit in frig

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Brenda B.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They checked out our LG washing Machine. It had made a horrible sound and leaked water onto the floor. Liz took our emergency call seriously and Tim and Becky came right out. They thoroughly checked out the machine and found the drainage hose was not properly inserted into the wall. Tim made sure the hose was fastened correctly. He checked both machines. We were so relieved that it wasn't a serious repair. They charged a reasonable fee and we would not hesitate to contact them with any appliance repair. Thank you Appliance Doctor your terrific.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Roger P.
05/2015
5.0
appliance repair
  + -1 more
Any service provider can get a good review for a routine service, but the real test comes when things don't so well initially. Appliance Doctor performed a repair on our ice maker that was routine and some minor lubrication for door hinges squeaks on one dishwasher. The other dishwasher required a new control unit -- unfortunately, through no fault of Appliance Doctor, that became the "repair from h***" (so to speak). The problem was the originall installer had squeezed the dishwasher in in such a way that it was virtually impossible to service and reinstall without the door assembly bound in such a fashion that the dishwasher would occasionally not finish its cycle. Appliance Doctor worked diligently to fix this - it took a number of visits, but they never complained and never charged me extra. They were determined to stand behind their work, although I'm sure they lost money on my job. They demonstrated terrific integrity and continued to return until the problem was finally solved. They exhibited complete professionalism throughout what had to be a very difficult and discouraging set of events. I will unquestionably use them again for an appliance repair.
Description of Work: Repair Ice Maker Repair two dishwashers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from Appliance Doctor Repair Service Inc
Thanks for the very nice review. Greatly appreciated.

Becky P.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Refrigerator didn't work. Vlademir came out & got it working right away. I would highly recommend him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ava W.
04/2015
3.0
appliance repair
  + -1 more
Steve did not ask us if we wanted to pay for overnight shipping, and apparently they don't work any hours other than Monday through Friday normal business hours. Had I known it would take so long to get a common part in a big city like Phoenix, I would have called a company that works 7 days. The part was GE WR17X12490, available online at several sources for around $150. Our charge was $280, which included his time to come out twice, once to diagnose and once to install. I'm not bothered about his charge, just his lack of a sense of urgency. Thank goodness we had a 2nd fridge in the garage that allowed us to save most of our food.
Description of Work: Diagnosed that the evaporator cover & fan assembly of our GE Profile side-by-side needed replacing on Wednesday 4/15/2015, and wasn't able to install it until the following Monday afternoon 4/20/2015. Steve did not ask us if we wanted to pay for overnight shipping, and apparently they don't work any hours other than Monday through Friday normal business hours. Had I known it would take so long to get a common part in a big city like Phoenix, I would have called a company that works 7 days.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$280

Taylor M.
04/2015
5.0
appliance repair
  + -1 more
They don't service our location. They told me to contact Angie's List for a refund.
Description of Work: Purchased deal for $75 for an Appliance Diagnostic Call

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$75

Cari S.
03/2015
3.0
appliance repair
  + -1 more
I contacted them to schedule and they said they do not service my area.
Description of Work: Appliance repair.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0

$75

william F.
02/2015
5.0
appliance repair
  + -1 more
THis guy went above and beyond waht was required and did terrific
Description of Work: $75 for an Appliance Diagnostic Call

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

ROBERT S.
11/2014
1.0
appliance repair
  + -1 more
Vendor doesn't work on Bosch dishwashers.
Description of Work: .
Rating CategoryRating out of 5
$75

Rita B.
08/2014
5.0
appliance repair
  + -1 more
I called Monday Morning at 8am and they were here and finished by 10am. We really appreciated the prompt and friendly service as we were preparing for a trip. Our washer would not drain or spin and had a load just sitting there. Our washer is 12 years old and we were a little worried that it would need replacing but with the new switch it works great. We have used Appliance Doctor before for other appliances and they have always been excellent.
Description of Work: Steve can out and replaced the broken Lid Switch on our KitchenAid Washer that would not spin or drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

sharon A.
12/2013
5.0
appliance repair
  + -1 more
The service man was knowledgeable and personable .
Description of Work: They didn't have the right part at the time but came back the next day and fixed the dryer right up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sydney R.
09/2013
5.0
appliance repair
  + -1 more
Steve arrived on time. The service was completed in a professional manner. We will use them again in the future and recommend them to anyone.
Description of Work: Repaired dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

thuy N.
08/2013
5.0
appliance repair
  + -1 more
It went great. I have a condo I was renting out, the washer was not working so I called Appliance Doctor out. Steve came out and checked it out for me replaced bad lid switch. He checked everything else out and notified me there looked like a leak in the pipes to the drain hose. I called a Service Pro out and they fixed the leak. I would recommend Appliance doctor anytime
Description of Work: Replaced bad

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

thuy N.
08/2013
5.0
appliance repair
  + -1 more
Great, the office called with a reminder the day before. Steve my tech was very friendly and professional. Had a nice uniform on. Made sure he wiped his feet before he came in. Did a thorough check of my appliance. Narrowed it down to a control board. Thank goodness, I was afraid it was the compressor. He had the part on his van and fixed it the same day. He picked up all his trash and wiped up around his work area. He was very careful when he pulled my fridge out to make sure he didn't damage floor or cabinets. He explained everything to me. Found out he has been doing appliance repair for over 30 years and worked for Whirlpool the corporation as a tech consultant. Which explains why he seemed very knowledgeable. I really liked Appliance Doctor and would recommend them to anyone.
Description of Work: Wasn't cooling, changed out the control board.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269.5
    • 1(current)
    • 2

Contact information

3120 W Carefree Hwy 1-547, Phoenix, AZ 85086


Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair

FAQ

Appliance Doctor Repair Service Inc is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: Closed

Appliance Doctor Repair Service Inc accepts the following forms of payment: Check,MasterCard,Visa
No, Appliance Doctor Repair Service Inc does not offer free project estimates.
No, Appliance Doctor Repair Service Inc does not offer eco-friendly accreditations.
No, Appliance Doctor Repair Service Inc does not offer a senior discount.
No, Appliance Doctor Repair Service Inc does not offer emergency services.
Yes, Appliance Doctor Repair Service Inc offers warranties.
Appliance Doctor Repair Service Inc offers the following services: Large Appliance Repair
Small appliance

Contact information

3120 W Carefree Hwy 1-547, Phoenix, AZ 85086


Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed