Affordable Appliance Repair LLC

I should have read other reviews before calling AFFORDABLE. My complaint follows along the same lines as others. Long story short, we paid $299.86 for a new door latch on our washing machine. The tech told my wife the part was $257.00. She questioned as to why so expensive and he told her because we have a high end machine. We paid $990.00 for it just 2 years ago and now we just paid almost 25% of that total cost for a door latch. Like others, I found the exact same part on Amazon for $34.99. These people get the job done satisfactorily but at total "rip off" prices. It is a shame. You talk to Duane, the owner (who talks over you and accused me of trying to hold him hostage by writing a bad review if he didn't lower the price) but he is extremely defensive. I never asked him to lower the price and was insulted by his insinuation. I asked him if he thought $299.86 was fair for a $34.99 part and about 5 minutes of labor. He never directly answered that question but talked on and on about how he supplies all his "guys" (there are 4 others) with what he repeatedly told me are "expensive" Appliance Blue Books that tell them what to charge for a given part of a given brand and the labor to replace it. There are such books but they are obviously not taking a local cost of living into account. You pay New York City prices in Chino Valley. Great scam for this local "AFFORDABLE" company. Before you call them, check out the other reviews on Yelp and you'll see, as I did (too late), that you will pay way too much with these people. As one other reviewer put it, "let the buyer beware".

Excellent. Quickly verified the problem and replaced the display. The controller was OK.

They came on time and next day. I was happy because nothing was really broken and tech didn't try to upsell me or charge me for some non-existent issue. I would highly recommend.

I was told tech would arrive between 4pm and 6pm. He was to call 15 minutes ahead so I could meet him on site (at an office bldg.) He called from a private number at 3pm, did not leave a message. I missed the call and did not recognize it. I waited from 4-6pm on site, no show. I tried to call the main number, and email them, no response. They were closed. Big waste of time. Turns out the tech did come and I never knew. I was never there to authorize any diagnosis or repair. Bad communication issues with this company.

They replaced the parts in a timely manner, they were efficient and friendly.

Fast, clean, and great communication skills. :)

This is the text I sent to Dan's phone.....its been two weeks since he provided requested services (replacing both kitchen and bathroom sink faucets with my store bought fixtures). ""Hi Dan Well, it's been two weeks since your plumbing services, costing me $600.00 ... Without you returning for the water leak correction issue you left me with. Is this your most professional services ? You have not even returned my repeated phone calls requesting repair of the water leaks you left my RV with. Two weeks has now become a serious issue. Any last efforts to resolve this issue on your part ? Bill"" I would _not_ recommend this company to anybody in need of repairs. Incomplete repairs at a premium price.

They do a really good job and I will use them again. They know what to go through to get the parts. Me and my husband was very impressed. They were very nice and the owner was a nice guy and he sent licensed repair person to do the job.

Tech called first and arrived on-time - actually 10min. early - which was good! Took him 20 min. to diagnose and was out the door in about an hour. Cost was on the high side but 100% worth it in terms of value. Would highly recommend.

The service was perfect. I had to call AAR due to a bad repair done by another large local company. The previous company complained about the custom cabinetry around the dryer (which they damaged putting the dryer back in to place), the "short" power cord and the short ventilation duct. I noticed that my dryer was venting moist air around the dryer into the cabinet rather than out the vent as proper so I called AAR. The service technician was very professional, didn't complain about the custom cabinetry and found a quick and easy solution by putting in a different dryer vent tube and a longer power cord. Everything was completed quickly and at 1/2 the cost of the previous company. I will be using AAR for all my appliance needs going forward. They are very professional and efficient both in scheduling and in their service.

Technician was prompt, friendly and knowledgeable. I have used this service before and both times was completely satisfied with service and work performed. I would highly recommend them.

My wife and I have used Affordable Appliance Repair for many years and all I can say is 'outstanding service' all the way around from same day service to and affordable price and a fixed appliance every time! Highly recommend these guys!

Tech was on time, explained the issue thoroughly, was up front with pricing and did the repair. Doug was very professional and got the job done quickly. I have used Affordable Appliance Repair in the past and will continue to use their services.

I bought my washer and dryer used for a really great price - but knowing that it may need repair sooner than later - I still bought it used because I know I have a great go-to repair company! Sure enough my washer wasn't draining 1 year later! A tech from Affordable Appliance Repair came over the same day and fixed my washer and it's draining and spinning like new! Thank you Don and company!!!! You guys are the best!!!

This company is my go-to-company when it comes to my appliances. I refer them out to everyone I know. Of course when my washer breaks - so does my refrigerator that I love, love, love so much. It has this dark glass from top to bottom and very unique looking and I so didn't want to replace it. However, they were very honest with me and said that the refrigerator was obsolete and so were the parts - ughhhhh! The tech said they could replace it with other non OEM parts but I'd take the risk of it breaking again - ughhhhh! Long story short, I opted to replace it because of their honesty. Thank you for helping me out in the long run!!!

The owner Don is my go to guy for repairs. He sent a technician over the same day - thank goodness - my washer would not go into spin mode and the water was starting to stink! A++++ for this company! I highly recommend for same day service and excellent repair service! C. Hanson South Mountain

Wow, we were sure disappointed by this company. Two techs came out to our home to look at the issue. Upon their arrival, within about 5 minutes, they came to the determination that the issue was a frozen dinner that was keeping the drawer from opening. Unfortunately this issue had been persistent for more than three weeks, and we only purchased the frozen dinner yesterday. My parents were at the house, not us, and the techs were satisfied, took our check and left. But the issue wasn't fixed. My husband called to have them come back out since we know that there is a suction issue or something keeping the door shut so tightly. (When I go to open the freezer the whole unit rolls forward. I have to hold the refrigerator back and tug **** ** the door for it to open.) The gentleman that called him back said that he wouldn't refund our money (Because it pays for their gas, marketing, time, etc.) and if they did come back out it would be another service fee. Since my parents couldn't prove what was happening that's on us? We are out $60, saddened by this experience, turned off by this company, and losing faith in people who are willing to make sure something is actually fixed before taking our money and running. They didn't offer to do anything to help us...Just made it our problem and that's it. We would not recommend or refer this company.

Our freezer wasn't making ice, which was bad, but then its temperature went haywire... you know, above freezing. These guys did a good job fixing it. And when something went wrong a few months later, they came back and fixed it again... no charge. Always explained what they thought was wrong and my options. Good dude, too.

I called and a technician contacted me back within an hour. I described the issue over the phone and he provided 3 potential problems with approximate pricing for each. A service repair person could come out same day. David, technician, called on his way here and it was well within the two hour time frame. David assessed the problem and made the repair. He was very professional and honest in his evaluation and pricing for solutions. I would definitely use them again and highly recommend this company.

11/6/2018 I called them to fix the Dishwasher the repair man said there was nothing wrong they were able make it work. I had to call them back 1/23/2019 and the technician said he found nothing wrong but said that if it breaks down again to contact him. He said it may be the pump that is the problem. he said he will get me the part and the price. I tried to contact them back about the part and i could not get through to them about what the technician said to me., I have been charged twice now for the same work now.

Very prompt, wonderful service. Replaced leaking weather pump.

Follow up on dishwasher not working. Gave great advice and we are now trying different things to see if it’s the control board or a water valve issue. Absolutely the best service by Leonard. I higly recommend to anyone’s in need of appliance service. He has worked on 2 of my appliances and I wouldn’t call anyone else for service.

I called, they came out and fixed it in no time. He had to go get the part on the way over. From the time I called until the job was complete was about 2 and a half hours. The young man was very professional and really knew his stuff. Would recommend and will call them for any future work.

Fast response, on time, professional and very satisfied with the job performance. I would definitely use again, Thank you so much!

Carlos and Josh explained it was the board and not the fan. They went out of their way to hunt one down for us and came back the next day to install and complete the job. I could not be happier with their professionalism. Very reasonable. I would DEFINATELY call them again!