A1 Garage Door Service

Since it was a Friday they made a special effort to fix this so we could get cars out. They even worked late.

The repairman was on time and clear about the costs in question(but he did try to upsell me services to get me to a total of $500+ which I understand). Unfortunately since I have come to rely on Angie’s List coupons I have gotten a little lazy. I have not been getting my own estimates anymore. That was a mistake. Beware using any of their deals on their site and shop around first and understand how much said deal will really cost you ahead of time. The deal states: • $149.00 for garage door spring replacement • Valid for 2 springs replaced But that does not include labor. I thought it did. That should be more clear in the coupon. Their labor is $147.95 to replace the springs. $149 is only for the replacement springs. So the total is $296.95 instead of the $149. I should have gone with one of the other coupons with My Garage Guys which is $149 for 1 spring or the Magnum Garage Door Solutions which charges $225 for 2 springs which include the labor. Price wise these guys are average, but if you are shopping for a better deal, call around first to find out how much it is to install springs including labor. All in all, the repairman was quick, friendly, efficient, and did not leave a mess. Work was done in 45 minutes. I would probably hire them again if I were not using my money. But I could have saved at $75 for an A rated Angies lister on another deal. Avoid this vendors coupons until they make them more clear about what you are actually paying for.

Seemless. Installer was very knowledgeable.

Company was prompt and professional. I called around 1p and a tech arrived around 3p. Ed J. Was my tech. He was very knowledgeable and thorough.

The repair tech showed up on time, even got a heads up call from him, letting me know he was on his way. Overall the two panels cost me almost $600 (includes parts and labor) to get replaced, which seems a little high, and was also told that all my rollers are shot, and should be replaced as well, (another $150 and up depending on the rollers). Seems like I could get a brand new garage door for that amount. Never the less, the technician was great, very informative, and got the job done quickly. I'd definitely recommend these guys.

Great. They texted me ahead of time and let me knew what representative was coming and at what time. The gentleman was on time, efficient and polite and the door was fixed.

Punctual, efficient, and professional.

Called at 07:00 and dispatch sent John Ploetz who arrived at 07:30. Completed the repair by 08:30. John fully explained everything he was doing. Best service experience I've had in a decade.

It went very well. He was knowledgeable and very efficient. My garage is working great now! It's a great company!

The technician Ed was very friendly and knowledgeable. He verified the proper installation and operation when the job was finished. He repaired the door honestly and promptly. A great individual working for a great company. Called them on Sunday repair set for Monday not an emergency. Great response. Some work I preform myself and rarely hire things done but this is the company to use. Neighbor recommended. You can't go wrong.

Garage door now works like new, quiet and smooth operation.

A1 did indicate that they could come out this Monday night (two days from now), but again, why does it take them so long to fix a repeated problem of theirs in the first place?? If they had good customer service they would have made arrangements to come out the same day the problem was reported. As stated previously, this will likely cause them to lose us as a customer.

Called to schedule, but needed emergency service, and the office told me no one was available...even though they advertise 24/7 service. I was put on hold for awhile and when they answered, they said they could send someone out the next day. Then without giving me an appointment time, transferred me to a service rep who hung up during call. When I tried calling back, no one answered. I will never use these people for garage door service/repairs.

Installer arrived when expected and took a very short time to remove the old door and install the new. He was friendly, honest and personable. I would recommend A1. I compared pricing for the service and A1 was the best along with being highly rated.

Technician offered a few options based on price and then ordered the part and came out promptly to fix it when it was in.

As usual, his quality was excellent.

Perfect, they were easy to schedule, prompt to arrive, and affordable/fair

The springs and bearings were replaced and the tech left. That night we noticed when the door went up the light immediately shut off. Also walking through the sensor the light did not come back on. After a few phone calls and speaking with a manager, A1 sent a tech back out. He identified a faulty sensor and replaced it but the light still did not come back on. The tech identified a faulty motherboard and ordered it. A1 got the part the same day and immediately scheduled us for the next available install. The Tech showed up exactly as scheduled and installed the new board. He programmed all of the remotes and the keypad and verified everything was in 100% working order.

A1 had to make repeated visits to get the new garage door openers installed and working properly. I had to call them multiple times in the months of October and November to remind them the work was not completed. The Belt Drive door operators are loud, contrary to the belief and expectation that the new belt drive openers would be quieter than the chain drives they replaced. After mentioning to the installer, he lubricated the operating parts to supposedly quiet the noise. Several months later the openers are even noisier than when initially installed. Sounds like the motors not the tracks to me, so I doubt if the lubrication did much of anything. The Two garage door openers were installed (but not working properly) in Oct 2016. After months of increasingly noisier operation, I called in the early morning on Saturday June 10, 2017 to schedule an appointment. I asked about warranty and was told by the A1 contact person that he was not familiar with the warranty period or policy. I've never heard of a company not knowing what their warranty was on the products they sell and install. Aside from that, I was expecting the door opener to be in warranty just 8 months after the original install and on an original noise issue. I was taken aback when getting a rate for a service call. Anyway, he quoted me a service rate and said they had a 4-6 pm opening, which we scheduled. I value my weekends off but wanted to get this taken care of, so did not schedule anything away from home for the day. After hanging out most of the day waiting, I received a call at 2:15 pm from A1 wanting to re-schedule less than 2 hours before the appointment time. This happened twice for the initial install as well, so I guess I should not have been surprised as it seems to be their M.O.. They did offer to come back the next day (Sunday) but given the history of their unreliability, I decided not to risk wasting my entire weekend off in the hopes they would show up this time. The sad part is they claim to have received a company of the year award or some other such nonsense from Angie's List. I personally would not recommend them to anyone, much less a friend. If y

This was a very good experience. A-1 was able to respond with same-day service and the technician they sent, Craig J, was excellent. He did not try to upsell, but simply explained the repair options very clearly. Watching him work, it was clear that he is very experienced and skilled. We also replaced our aging opener with a newer, more quiet belt drive version. We couldn't be more pleased with the results.

Under no circumstances would I ever recommend this company whether in Northern Arizona or Phoenix - I dealt with both offices. A horrible experience I would not wish on anyone. This is only the second online negative review I have ever left. I don’t do so lightly. In 25 years of home ownership I have never experienced a home service provider lie as much as these people. It so stacked with one lie after another and misrepresentations, it’s overwhelming to talk about. Let’s start with they rescheduled the first appointment three times then ultimately didn’t show up! When you are home alone that means three times I had to re-arrange my schedule. The initial dispatcher told me they had the “spring” on the truck --- this was a lie. When I spoke to the installer (supposedly a training supervisor) he said the dispatcher did not ask me the right questions to establish what I needed and could he “skip” seeing the garage and just order the part and it would take a week to get. They finally scheduled the time to install and then company called me and said no they have to wait another three days because they have to send installer down to my house so they confirm the part! The day of the appointment arrives and they given me the wrong time window! (I’m not kidding) and they don’t have all the parts that were promised! They installed the springs and could not get the garage to work and said the problem is the garage door and that needs to replaced and the manager tried to me sell me a garage door on the phone at a “discount”. I immediately called two garage door companies and explained the situation to them and they both said they same thing -– they installed the “wrong springs”. I called A1 back and talked to same manager and he said and I quote: “We know those are the wrong springs for that garage.” Unbelievable. So they want to put struts support on the garage door to “make it work.” They returned 9 hours later at 10:00 PM at night instead of making the job of priority especially after admitting to me they had made many mistakes in the job and that the employee (training supervisor) had been severely reprimanded. This ridiculous story goes on and on. When they discovered I was going to post a negative review online suddenly this company tried to clean up their mess and offer me a new garage door “supposed” at cost. I took them up on their offer and waited another week. The installation was again fraught with issues – the house is not level, the cement floor is not level. Interesting to me that the existing garage door had no issues for 20 years. The service tech they did send was very cordial. They did try to fix these issues but in the end wanted to charge me $200 to complete the installation 100%. At this point the garage still does not work correctly. Please take me very seriously when I strongly recommend to avoid this company. There are many reputable garage door companies out there. I will be taking them too small claims court.

Great and tech was very nice and professional

Amazing! I had known exactly what I was looking for and called around for quotes. No questions asked, they were able to beat the best quote I received from another company. No comparison for how professional and customer service oriented they are. Everyone I worked with was great and knowledgeable. The technician that came out to my house was very professional and had many years of experience. He was punctual, quick and efficient. If I run into any more issues, I will definitely be calling this company again!

Terrible. This company is a bait and switch. $99 suddenly turned into over $300. I feel so ripped off and deceived. The service took 2 visits because did not have the required items on the truck. So I got my new weathering stripping but at over 3 times the amount it should have been with the purchased service.

Very courteous and knowledgeable tech.