Response from Sun Devil Heating and Cooling, Inc
Thank you for your review. I was able to pull up the specifics of your service visit. On June 3rd, our technician arrived to your home. He found that your equipment was short approximately one pound of refrigerant. Since your system was only short about a pound of refrigerant and was unable to discover the source of your leak, he recommended a stop leak additive that has a fluorescent dye in it. The purpose of this stop leak is to seal "vapor leaks" that are extremely small leaks. Like any leak, they don't heal and only get worse, thus the dye additive. The dye is discoverable if the leak is larger than a vapor leak and with the right glasses and determination, will be visible. Once the source of the leak is discovered, a repair assessment can be made with confidence. I know I am only guessing, the other company was able to find the leak because you made the decision to add the stop leak with the dye. Our technician should have been more thorough with his explanation of the purpose of the stop leak. I use ever review like this as a learning exercise and I will make sure that every technician knows that it is their responsibility to thoroughly explain the purpose of the additive. Thank you for your review and the opportunity to learn.