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Horizon Carpet & Tile Cleaning

Carpet Cleaning, Ceramic Tile, Floor Cleaning and Waxing,

About us

Horizon cleans GREEN with extremely hot oxygenated soft water whenever possible. Safe for the environment while completely eliminating germs, dust mites, allergens, traffic lane soil & stains. Our highly experienced technicians rinse and extract every fiber of your carpets, ensuring residue left from other carpet cleaning methods are removed. Most carpets dry in 4 to 8 hours (not 2 or 3 days) leaving no chance for mold. Our system also improves indoor air quality. We always offer a 100% Satisfaction Guarantee! If you are not happy with the results of any of our services, we will return and correct it. If you are still not happy, we will return your money. It’s that simple. We wouldn’t think of doing business any other way! Ethics and old fashion values are the keys to our companies continued growth and success. We clean your home the way we would clean our home! All of us have attended continuing education classes, at the Institute of Inspection, Cleaning and Restoration Certification Schools (IICRC). Located in the Greater Phoenix Area, Horizon Carpet Upholstery Tile & Grout Cleaners is the perfect company to hire when it comes to keeping your floors clean. With everyday traffic, dust and dirt, your floors can become irreparable if not taken care of right away. We are proud to offer you quality services from our carpet cleaning company. Not only do we offer carpet cleaning, we also are one of the few companies in Phoenix that offer carpet repairs. Whether you are looking for carpet stretching, or need a carpet repair company, contact Horizon Carpet Cleaning and Repairs today! (Not a Licensed Contractor for repairs) In addition to carpet cleaning, we also provide upholstery cleaning, grout and tile cleaning and carpet. We provide residential and commercial carpet cleaning and also carpet repairs & maintenance.

Business highlights

43 years of trusted experience

Services we offer

Residential & Commercial - Carpet Cleaning - Carpet Repair - Carpet Stretching - Grout & Tile Cleaning/Restoration - Grout Color & Seal - Nanural Stone Cleaning, Hone/Polish - Satillo, Travertine & Marble! Strip & Wax Floors

Services we don't offer

Tile install or new carpet install.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8100 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
4%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 100 reviews

kenneth R.
06/2024
5.0
carpet cleaners
  + -1 more
thanks to Scott - the best result we have ever had on carpet cleaning. appreciate the ease with how the job was done
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dony A.
12/2019
5.0
floor cleaning
  + -1 more
There was some residual rust and staining that could not be removed, but the work done was very thorough and the floors looked very good! I was impressed and completely happy with the results.
Description of Work: Stripping/cleaning of VCT and polishing

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Susan G.
07/2019
2.0
carpet cleaners, floor cleaning
  + 0 more
Carpet was left soaking wet in several places, stains were still bad although some came out when I used a simple spray bottle. Charged extremely high price to add tile cleaning for much smaller areas, but some tile was obviously not cleaned at all. No follow-up call to explain what difficulties they may have had to do the job they were paid to do.
Description of Work: Carpet and Tile Cleaning

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Response from Horizon Carpet & Tile Cleaning
Nothing about this review makes sense. The service date for this job was on 6/20/19. The review was written on 7/12/19 at 2:30 a.m. Nearly one month later in the Middle Of The Night? Price Paid: See below Rated D by reviewer Angieslist Deal = 6 Rooms $180 (carpets) Carpet Cleaned In Large Hall $ 33 Tile & Grout Cleaning In Baths, Laundry Room, Kitchen, Living & Dining Rooms 350sf at .40 = $140 Quality: (see below) Rated D by reviewer Out of 98 Reviews & over 14 years with 3 consecutive Super Service Awards in the last 3 years from Angieslist, we have received 88 A's, 4 B's 2 C's. 2 D's & 2 F's which includes this review. Our technician Scott did this particular service and he is the most requested tech by repeat customers. Responsiveness: Rated D by reviewer We no longer call every customer's cell phone the next day, as it can be annoying. We do always ask if there is anything else that we can do for you when we send your invoice to you. Punctuality: Rated C by the reviewer. VACANT & DOOR NOT LOCKED were the instructions from this reviewer. We weren't even late! Professionalism: Rated F by the reviewer. Unfortunately, this reviewer never called us to express any concerns. I had to read about this while having my morning coffee at home this morning. I don't see how calling this reviewer now will do any good, so I won't. I do know that if any customer respectfully calls with concerns about our workmanship, we would immediately schedule a re-do & correct it. We are proud of our service record with Angieslist & will continue to always respond when given the opportunity. We want nothing but the best for all of our customers. Bob Mistretta Owner

Andrea J.
12/2017
5.0
carpet cleaners, carpet installation, floor cleaning
  + 1 more
We have 5 animals....5. When we moved and were ready to sell our home, carpet cleaning was on the MUST do list. I called Horizon to come in and clean carpets and stone floor. I had 1 room that needed a corner of the carpet re-tacked down and to my surprise, they had all the tools to do just that! Awesome! These guys do quality work and go above and beyond. I would recommend to anyone!
Description of Work: Carpet Cleaning and repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jerry M.
11/2017
5.0
carpet cleaners, ceramic tile
  + 0 more
They did well, a portion of the most traveled area still looked a little soiled, and they came out within a couple days (of being notified) and cleaned that area again. It looks substantially better!!
Description of Work: They cleaned our carpets, and also cleaned our floor tiles and sealed the joints.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Carpet & Tile Cleaning
Thank you for your review. We always guaranty all of our services! Bob Mistretta Owner/Manager Horizon Carpet & Tile Cleaning [Hyperlink Removed]

larry V.
11/2017
5.0
carpet cleaners, marble & granite
  + 0 more
Excellent job. My floors look better than when they were new!
Description of Work: Travertine tile floors cleaned & polished

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Kendra B.
11/2017
5.0
carpet cleaners, upholstery cleaning, marble & granite, floor cleaning
  + 2 more
I would use again and again and refer to anyone!
Description of Work: I can't thank Horizon Carpet, Tile & Grout cleaning enough for all the services they perform to keep my home and my client's homes looking beautiful. They have steam cleaned tile and performed full color seal on grout lines that made it look brand new! They have cleaned tile showers, floors, marble and granite to make it look like a mirror and make it shine! They are reasonably priced with a high level of customer service and the quality of the work performed is top notch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Horizon Carpet & Tile Cleaning
We are so grateful for having you as our customer. We are determined to "wow" all of our clients. You certainly keep us all motivated to achieve our goal! Thank you for your awesome review!

larry V.
11/2017
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Horizon beats my expectations every single time. It's simple, they do what they say and their quality is matched only by their passion to make their customer happy. Best company ever!
Description of Work: Carpet cleaning. Tile cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Horizon Carpet & Tile Cleaning
Thank you so much for your glowing review. We absolutely love what we do! Bob Mistretta Owner/Manager

TERESA F.
11/2017
5.0
carpet cleaners
  + -1 more
This Excellent service and amazing overall cleaning is the one you should choose! I would recommend everyone I know to use this company!
Description of Work: Carpet cleaning!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Carpet & Tile Cleaning
Thank you for your review, It is always our pleasure to serve our wonderful clients like you! Bob Mistretta

Robert R.
10/2017
5.0
carpet cleaners, ceramic tile
  + 0 more
Arrived on time, did a good job, left everything clean. Very good.
Description of Work: Carpet & Tile Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Carpet & Tile Cleaning
We appreciate your review. Let us know when you need anything else done. Bob Mistretta

Kathleen C.
09/2017
5.0
carpet cleaners
  + -1 more
The best I have ever had clean my carpets!!!!!!!!
Description of Work: Carpets and area rug cleaned. I have used this company for years and they are worth the price!!!! My carpets stay clean longer and are actually cleaner than anyone else has ever gotten them. I will always use Horizon to clean my carpets!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Response from Horizon Carpet & Tile Cleaning
We are so happy to read your glowing review of Horizon. Thank you so much! Bob Mistretta

Lynn L.
08/2017
1.0
carpet cleaners
  + -1 more
I needed to have 1 room and two rugs cleaned so I phoned Horizon on Tuesday 8/15 at around 11am to schedule an appointment. Spoke with someone named Bob who gave me a quote and an appointment was made for Thursday 8/17 for the time frame of 12pm to 1pm. He said they would call when they were on the way. Thursday came and I returned home around 11am to move some furniture and prepare for the arrival of the cleaners. Waited at the house most of the afternoon and never received a call, nobody showed up. NOTHING! Horizon wasted my time and couldn't even be bothered to call and tell me they were too busy to do my job. I can't say enough bad things about them. They will probably deny the appointment was ever made but I do have my cell phones records of the call to verify it happened.
Description of Work: Carpet and Rug cleaning

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Horizon Carpet & Tile Cleaning
When I read your review, I was in shock! I am Bob, & the owner of Horizon. I am so sorry that this happened! It was me that you spoke to. The person that normally does the scheduling has been out for weeks after having back surgery. Thankfully he will be back to work by the 1st of September. I understand that is no excuse. Apparently, I made an honest mistake & your appointment never made it to our scheduling program. I take full responsibility for my mistake. Had you called on the day of your appointment when you noticed that we hadn't called you yet, I would have made every effort to dispatch someone to you at any cost & as quickly as possible. We wouldn't intentionally decide to not bother to call you due to being so busy, as you suggest in your review, or deny your word that you ever made an appointment in the first place, as you also suggest. I am an honorable man proudly running a 5 Star company for many years. Our company has received Angieslist's Super Service Award for the past 2 years in a row. There is no reason to assume the worst in anyone based on one mistake out of hundreds & hundreds of successful appointments receiving an "A" & 5 Star reviews from so many of our past happy loyal & repeat customers. My employees & I work very hard to maintain such high grades from our customers, & will continue to improve our service in the future. I wish you the very best of luck in all future appointments that you make, with any company of all tradesmen & women in the future. Sincerely, Bob Mistretta Horizon Carpet & Tile Cleaners.

Brandee C.
08/2017
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Very professional and happy with services.
Description of Work: Carpet and Tile Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda C.
07/2017
5.0
ceramic tile
  + -1 more
Arrived on time and was very professional. Did a fantastic job and I have already referred Horizon to friends. Good job!
Description of Work: Clean tile and grout. Both were heavily soiled. Did the whole.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Carpet & Tile Cleaning
Thank you for taking the time to review our company! We appreciate that you chose our company. Bob Mistretta Owner/manager

Judy Y.
07/2017
5.0
carpet cleaners
  + -1 more
Service tech was friendly, punctual (Greg) and I was pleased with all aspects starting with the initial phone call to the emailed receipt. Definitely recommend and will use again.
Description of Work: Berber carpet stretched and cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Carpet & Tile Cleaning
Thank you for your review of Horizon Carpet & Tile Cleaners. It was our pleasure to serve you! I will share your review with our tech that provided your service Bob Mistretta Owner/Manager

Lois L.
07/2017
5.0
carpet cleaners
  + -1 more
Excellent. Tech knowledgeable about carpet, fiber and did an excellent job of stretching the carpet in places as needed. Unable to use steam as we are in an apartment style condo and cannot accommodate the truck. Portable unit with hot water was our choice. We are very happy with the care, attention and responsiveness of this company. It costs a fraction more for the very best service we have had and well worth it.
Description of Work: Carpet stretched and hot water cleaned. 4th floor condo unit. 2 bedroom, large living area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Horizon Carpet & Tile Cleaning
Thank you for taking the time to give us such a wonderful review! Bob Mistretta

DIANE L.
06/2017
5.0
carpet cleaners
  + -1 more
Steam cleaning got the stains out that other cleaners could not, very happy!
Description of Work: Carpeting and rugs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Carpet & Tile Cleaning
Thank you for your review! It is always our goal to the best at what we do. Bob Mistretta Horizon www.MyCarpetGuys.com

Kristina S.
05/2017
5.0
carpet cleaners
  + -1 more
We have been using Horizon carpet cleaning for several years. They were recommended by a friend and they are now the only carpet cleaning company I will use. I appreciate the true customer service that Bob and his team provide, and would recommend them to anyone who needs their carpets cleaned.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Candyce M.
05/2017
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Great! We were very happy with the service and results. This was our second time using them.
Description of Work: Carpet and tile cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from Horizon Carpet & Tile Cleaning
We appreciate your review, & will always work hard for any referrals you might have for us. You know what they say? Word of mouth is our best advertising!

Ewa D C.
04/2017
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Job is very well done and the technician was professional. Also technician was very informative and regards to issues with the grout around the tile and the age of the carpet and what type of quality it was.
Description of Work: All carpets were cleaned in the home, plus have a few areas with tile also cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Carpet & Tile Cleaning
It was our pleasure to work for you. I will share this review with your technician. I know it will put a smile on his face! Bob Mistretta Owner/manager

Ursula P.
04/2017
5.0
carpet cleaners
  + -1 more
This was done for a rental property. They were good. They were very nice. It was fine. It was only one person. It was fine. He was very nice; he was efficient.
Description of Work: This was for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Horizon Carpet & Tile Cleaning
Thank you for your positive review! We appreciate that you took the time to write it.

Ellen M.
04/2017
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
It was the second time we used them. They did a great job again!
Description of Work: Carpet, area rug and sofa

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Horizon Carpet & Tile Cleaning
What a wonderful customer you are to give us a Great Review after our second service! Thank you, Bob Mistretta Horizon 602-404-8064 http://www.mycarpetguys.com

Miriam F.
04/2017
5.0
carpet cleaners
  + -1 more
Very well! I have referred them to others.
Description of Work: Carpets cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Horizon Carpet & Tile Cleaning
Thank you so much for your review & for referring us to others! Bob Mistretta Horizon 602-404-8064 http;//www.mycarpetguys.com

elisabeth S.
04/2017
5.0
carpet cleaners
  + -1 more
Very impressed with Horizon. They called when they said they would, showed up on time, extremely courteous and professional, no sales pressure to pay extra for "deep-cleaning", etc - will hire them again!
Description of Work: general carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from Horizon Carpet & Tile Cleaning
Thank you for choosing Horizon. It was our pleasure to work for you. I will be sure to share this review with your Service Tech. Bob Mistretta Owner/manager

George W.
11/2016
5.0
carpet cleaners, floor cleaning
  + 0 more
My rental properties and have had all kinds of stains. Have used several companies. Horizon is the best! There have been many times that I thought the carpet needed to be replaced. Not only did Horizon make it look good, in most cases they made it look like new! Horizon works at each individual stain with different methods till the stain is gone. Many companies just go over the carpet once and say thats the best they can do. Not Horizon, they will go over and over till the stains are gone!
Description of Work: I have had many carpets and tile cleaned in my rental homes over the last ten years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Horizon Carpet & Tile Cleaning
Thank you so much for this glowing review! I will share it with our tech that performed the service for you. Bob Mistretta Owner/manager

Contact information

8269 W Jefferson St, Peoria, AZ 85345

http://www.mycarpetguys.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:30 AM - 12:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Upholstery Cleaning,
Flooring Sales and Installation,
Carpet Sales and Installation,
Oriental Rug Cleaning,
Marble and Granite

FAQ

Horizon Carpet & Tile Cleaning is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:30 AM - 12:00 PM

Horizon Carpet & Tile Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Horizon Carpet & Tile Cleaning offers free project estimates.
Yes, Horizon Carpet & Tile Cleaning offers eco-friendly accreditations.
Yes, Horizon Carpet & Tile Cleaning offers a 10% senior discount.
No, Horizon Carpet & Tile Cleaning does not offer emergency services.
Yes, Horizon Carpet & Tile Cleaning offers warranties.
Horizon Carpet & Tile Cleaning offers the following services: Residential & Commercial - Carpet Cleaning - Carpet Repair - Carpet Stretching - Grout & Tile Cleaning/Restoration - Grout Color & Seal - Nanural Stone Cleaning, Hone/Polish - Satillo, Travertine & Marble! Strip & Wax Floors
Tile install or new carpet install.

Contact information

8269 W Jefferson St, Peoria, AZ 85345

http://www.mycarpetguys.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:30 AM - 12:00 PM