Cool Blew Inc

Please think twice before using this company. Our home warranty dispatched Cool Blew on 6/15 due to our AC not blowing cold air. The tech was very nice. Spent about 30-45 minutes in the attic and then another 30 outside. He was able to repair the unit. On 6/28 I woke up to watch dripping from my ceiling, carpet wet and visible spots. The company came back out ( 4 hours late). The tech identified that the condensation pipe had became disconnected and it’s been leaking for a week maybe two. He reconnected. The last person on the attic was the first tech and must have disconnected on accident. The company is refusing to repair the ceiling or the water damage! I’ve never had issues before with an AC company but now I’m so upset. They won’t fix what they know they caused!! I have water damage and my ceiling needs to be repaired and painted. Horrible company!!

I would give this company Negative Stars If I could. They are crooked and do not do the right thing. I had them out to look at 2 units. The first tech said he fixed the issue and charged me for services that were “not covered by the home warranty”. The ac was not fixed. They sent someone back out (4 days later at their convenience) and he looked at both units. It ended up taking longer than expected and that he couldn’t fix the additional unit because “HIS MANAGER SAID HE WAS OVER TIME AND HAD TO LEAVE”. He told me it only needed 2 lbs of refrigerant ($60-70 a lb= $120-$140). I was told a manager would call me- and guess what? THEY NEVER CALLED. Then once I called them back the girl that answered couldn’t help and got me Steve the manager. He said they would Charge me ANOTHER diagnostic charge/trip charge... plus the job would require additional charges that the technician did not quote. It was an additional $350. Which now a $120-$140 job will cost $559......... I do not recommend this company as you can see why. Buyer beware.

guys were professional yet easy going. Installation was clean and perfect. Took care to ensure no damages occurred to home. Would recommend this high quality of service to anyone.

I just had to kick their tech out of my house for being a *****, I had my home warranty old republic schedule and pay them to come out and that my thermostat was missing a screw when their were all the screws their to make the connection he wanted to charge me $180 to move one screw to a different socket literally centimeters over. And saying that he doesnt work for free when in fact my home warranty has paid them to come service me and that it only covered 1 hour dude has been here for 20 minutes and I told him I would move the screw for him and he kept going on about getting more money, he wouldn't even leave my house when I told him to leave I had to escort him out . Beware of this hate and switch company they are thieves and arrogant people.

They were a friend of a buddy of mine. He had them come in here and they quoted me for a job. It did not turn out as well as I hoped. We had problems with the thermostats and things of this nature that should have been handled. It went on for 2 months and the A/C went out. We was without air for a week waiting for our air to get fixed. It is just something I would not recommend. They sent 2 guys out here and only one guy knew what he was doing. That guy took care of his job. As far as the sales rep and the rest of the company that would be an F. The one guy that knew what he was doing was actually trying to do his job the best of his ability and I would give him an A. It is hard to differentiate that. It is done and in and has been working for years, but I had to have another company come in behind them. I think it took a while to get them here and once they got here they did not have everything they needed. Nothing is professional when the sales guy calls you in the middle of the night drunk instead of the next day. The guy that was here was trying to do a good job. With companies like that you have a guy that sales it an a guy who installs it. The guy who installed it did a good job the other guy is looking for a paycheck. I would not use them again. I have several services that are free from them to come out and clean but there is no way in hell they are coming back on my property. They cant do what they say in a timely fashion or when they said it could be done.

They've been real good. They were a good value. I've used them a lot before, so I didn't run a comparison check.

I really like them. They are prompt. They are good. I like them. I asked for them because they had come the year before. They did a free tune up last year of my air conditioner. They fixed a couple of things. They tagged some deficiencies that the home inspector didn't find cause I had purchased the house a few weeks ago. When I came home at the AC wasn't working and it was 85 degrees in here they came out and put the Freon in the next day.

Very well. It needed some adjustments after the installation but they followed up quickly and resolved the problem.

Just OK. Re-charge of the system went fine. The repair for the noisy shroud was to just remove the shroud. I am not certain, but I believe the lack of a fan shroud is causing the system to run less efficiently and increasing my electric bill. I believe that shroud probably should have been repaired or replaced but that was not a suggested option.

This was a referral from One Guard. Technician came earlier than expected. Very professional and quickly assessed problem. Replaced turn on/off valve.

Very poor customer service, salesman Chris Rivas is a very angry man and unprofessional. Had an issue where tenants did not allow access to home for install, he called told me to pay $139 told him ok give me something in writing, called him 2 days later said renters are out come anytime for install asked about $139 he said don't worry about it. Got a angy call from him few days later demanding $189 said ok give me something in writing, and you can install ac anytime. Waited 5 days nothing called main office to see when install date was, they informed me Chris never told them I was ready for install, total of 16 days later they install ac. Call Chris to say install done I paid for it in full, and since you never sent me nothing on. $189 I'm done he got very angry started yelling would not let me get a word in. Called main office told them what happened, pretty much was ignored and was billed the $189, worse company I've ever dealt with.

They did a pretty good job. They were very professional and courteous.

Fantastic company. I have used them on multiple occasions, and have never been disappointed. My most recent issue was an air conditioning unii that went out on one of the hottest days of the year. They were able to send a technician out same day (on a weekend no less). The technician they sent, Shane, was fantastic. He showed up on time, was very professional, and took the time to not only diagnose and solve our issue, but to discuss another non-emergency issue with a different unit that we were able to get addressed in a follow-on visit, potentially avoiding another outage. Shane took the time after the repair to make sure the system continued to run as expected, and to answer any questions we had regarding the service. That type of profesionalism is what I really like in a service technician, and I will definitely be requesting Shane as a technican on any future HVAC issues.

Shane came on two days. He got the system working temporarily so that we could get through the evening. He came back next day with the parts to fix the air conditioner properly. Our system was a real challenge. The usual diagnostics didn't show the problem right away. It was over 115 degrees on the West side of the house where Shane had to work. With his persistence, dedication and problem solving, he found the issue and set about doing the repairs. He kept us apprised of the status of the repairs at all times. He showed us all the failed parts and the new parts that he was installing. He never stopped working, even in the extreme temperature, and kept going until the air conditioner worked and everything was put back in order. Our family members were very impressed, and felt his professional attitude and work was above and beyond what was expected.

It was about 117 degrees and our air conditioner went out. We had just moved here in July. They are under our home warranty, but they did not get over here for four days. Then our neighbors across the way used them, but they did not use them through Angie's List, I don't think. They purchased a brand new air conditioner and they had nothing but trouble with it. Cool Blew kept saying it was the people that sent it to us. They will never work with them again. We paid our homeowner's fee of $69. It is almost like they put a bandaid on things. They just fixed it so it would keep going. They did fix something, I don't know what. They could have gotten here sooner.

I used Cool Blew in the past under our home warranty and they did a good job at the time (in March). They finally fixed a problem on the AC side by replacing several parts under the home warranty. We had to wait almost 10 days for the part, but they finally fixed the problem. I don't remember the tech's name, but he was professional. In November, I discovered a new problem: our heat wasn't working. I called Cool Blew because of the past service we received. It started well... they could come out in the next 2 hours. On time, the tech went up and looked at the unit. Said he thought it was one of 3 things related to the blower. The capacitor was the least major and expensive of the three possible problems. He went to his truck, grabed the part, installed it, and sure enough the system came back. What I did not like about the service was that the tech never quoted a price for the capacitor prior to installing it. He came off as a "part swapper" type of tech. When it came time to resolve the bill, I got charged for the diagnostic call, and $180 for a $10 capacitor and 20 minutes of labor. I understand that book prices are a way for many industries to make money, but this guy should have told me the estimated cost before starting the work. Not sure whether I would have continued, but it's my option. When I questioned the price given the $10 part, he had a defensive attitude and told me a few things: he could remove the part, that HVAC work was like getting your brakes fixed (implying what exactly?), and that I should get a home warranty if I don't like their prices. Little did this guy know that I was a ASE certified mechanic as a 20 year old and didn't get his twisted analogy. In any case, at the end he tried to adjust my smart thermostat and had no clue, but left me dirty finger marks on the wall to remember him. Disappointing experience, but my heat works.

I called Cool Blew based upon their Angie's List rating and because the claim to be experts in solar hot water heaters. When I called I was very specific about the issue I was having on my SOLAR hot water system. Cool Blew sent a technician out to my house who not only was not licensed to service the SOLAR hot water system, but was unable to do anything. He was very polite and friendly, but so are my neighbors, who had the same expertise as the first young man that wasted both of our time. The next day the manager came out, he was the "guy" that knew everything about solar hot water heaters. He told me that the only thing this could be is a problem with a "blower motor ?and it had to be replaced and although the part was still under manufacturer warranty the replacement would cost about $250, plus shipping. Here I had another choice, I could ship it next day air (and due to the time it was on Friday) it likely would not be shipped until Monday and arrive at Cool Blew Tuesday, the cost I would pay for shipping would be close to another $150-$200. ~OR~ I can have it shipped to Cool Blew (I assume by truck) and that would only cost an additional $70-$90, with arrival date unknown. I asked that this part be shipped overland. As I did not hear from Cool Blew for over a week, I called them. I learned that the new blower motor arrived "late the night before I called" and they would send the manager to my house the next business day. John came back, he showed me the new motor and after some time he said it was all fixed, asked for a check for $319. As I did not have a check, I presented a credit card. I asked when should I be getting hot water, he said pretty soon and left. After about one hour, still not getting hot water, I called John. He told me that everything was working when he left, and told me that he blower motor was believed to be the issue by somebody he was talking with. -John asked that I get on my ladder and turn a hot water mixer or some other term to get all hot water to come into my home. -I did as John asked, and took a picture of the valve that I was turning, just to be sure I did what he asked. (I should have asked him, but failed to is if he tried that first). - I asked John if there is anything else we can do. John suggested that I cut away all of the solar system and make the water heater a simple gas hot water heater. He told me it would cost another $250 to do that. -I was concerned about my $3,000+ investment be turned into a $600 gas heater so I asked John if he could think of anything else I could do, or if need be, somebody else I might call. - John promised that he would that he would think about this and call me as soon as he stopped driving (presumably) to his next appointment. - John never called back. I called his cell number and he did not pick up. I do not doubt that Cool Blew is very good at somethings that they do, based solely upon the Angie's List approval rate. That said, Cool Blew clearly has no idea how to fix solar hot water systems, but clearly know how to take money and not do what they promised to do. Perhaps Cool Blew simply should remove the term "Solar" from their trucks and invoices so that customers do not feel as if they have been duped.

I would recommend them they are good guys.

It was horrible. Complete negligence. Terrible service.

They did a good job but they were expensive.

Very helpful -came back three times and spent time necessary to fix. The problem was with the Nest and they did everything possible to make it work. Great service and very thorough.

We use One Guard home warrantee and when the air conditioner stopped working we called. As usual One Guard was very responsive and got the process started. Unfortunately not all A/C people are of the same expertise. Over the next two weeks we saw three companies attempt to make repairs with the third one saying they just had no idea what the problem was. This was the problem. The airflow from the unit was minimal. The condenser would freeze up several times a day. And the unit would not cool the house when it worked. Cool Blew was now sent to see what they could do. The Tech arrived on time, he was courteous, his truck and he were both clean and he was well spoken. He first asked a whole bunch of questions about what was not working. Then he looked at each piece of the unit and told us he needed to change a capacitor. I told him that had already been tried. He told me somebody had replace a capacitor but not the right one. he made that change and then he added coolant to the system. When he turned it on cool air came from the duct work. Now he asked if we still had the evaporative cooler connected to the system. He had seen the system in the ouse that switched from A/C to Evaporative. when we said it was still active he got his ladder and went up on the roof. He found that the and quot;Damperand quot; that shuts off the evaporative when the A/C runs was stuck open and most of our A/C air was going out the roof. He fixed that and airflow in the house was now better than it had been for a long time. In the past we have just assumed the A/C wold have trouble cooling the house in the humid months. NOW - the A/C got so cold we had to turn it down - AND - now it does not run all the time. You need to know that the phone center people will be courteous when you call but they are not into idle chit chat and may seem a little curt. Frankly that seemed good when I thought about it because i did not have to re explain the problem and I did not have to keep calling to see where they were. I say this because I did call back to give them my cell number and verify the arrival time. She was not unfriendly but I got the distinct impression I they did not need baby sitting and I did not need to keep calling. They then called to verify the arrival time, and they showed up on time and did greet work.

My home warranty company sent them out for the repair. He arrived at my door Saturday morning at 8am. He had all of the parts with him and had the unit repaired by 9:30am. I has been concerned that they wouldn't have the parts with them and the technician explained how they have parts for several different models on the truck. He even cleaned up well after the job was complete. They were top notch and provided excellent service!

Amount I paid does not reflect normal cost since this was under house warranty and cost two service calls. I requested they call in-route so I could meet them at the house. The appointment was slated between 8-noon, but lady told me I was first on schedule so It would likely be 8am. 10am I get a call from the home warraty company asking where I was since the service tech was waiting for me at the house. I was only 3miles away, so was able to be there in 10min. When I arrive the service tech was understanding, and appoligized for the miscommunication. Service call went OK, although they did identify a number of issues I would like to get a second opinion on.

When my service was scheduled, I specifically asked whether the tech would call in advance and was told s/he would. This did not happen, the tech did not want to wait, and lied to his dispatch about the time it would take for me to arrive. He "went to the next job," and never showed up. The dispatcher claimed 1) I was never told about a call ahead, 2) that the tech tried to call ahead (no record of the call), 3) I was wasting her time. Very disappointing and would never use this service again and will let my insurance company know of the very poor experience that I received, not to mention, I am still without air in the middle of the summer.