Brothers Plumbing & Air Conditioning

I contacted Brother to make repairs at one of my properties. I setup the appointment a week in advance and confirmed the service window with them as it was the best time for my tenants. On the day of the appointment, the window came and went. The technician did not show up and we did not get any calls from them saying they were late. I contacted them about an hour after the window passed and they said they were super busy and they did not know when they'd make it. I asked if it would be within the next two hours and they said no. Their attitude was awful and bordering on rude. I cancelled the appointment. It's because of them that I signed up with Angie's List to find a reputable company, so there's that positive I suppose. Avoid them!

Not good at all. They claim flat prices but it really is not a good deal. Check their reviews carefully. This was the worst experience with a plumbing company I have ever had. Bad follow up skills as well.

The company responded quickly to our request and they priced close to their oral estimate with $128.12 charge for the inspection plus a $96.88 planned service agreement. Our agent in Phoenix reported that they went through the motions of the inspection. And we received an invoice from them (attached) which reported "Everything looked really good down the sewer line. its nice and smooth. looked like ABS sewer line which is good. Did not see any problems with the sewer line." On the basis of their report we did not put any holdback provisions in the purchase and sale agreement for the property. We had tenants living in the property through June 2012 at which point we moved into the property. In July we noticed the kitchen sink and the toilet in the bathroom (both in the oldest section of the house) were draining slowly. We hired 3 different plumbing companies to come and clear the drains; 2 of the 3 reported pulling roots out the drain...the third company scoped the drains and were unable to get all the way to the main sewer line because of root intrusion and pipe collapse under the foundation of the house. A later inspection of the pipes found the only sections of pipe to be ABS were from the new part of the house and the guest house to the clay sewer line in the back yard. There is a large clay pipe that runs the length of the backyard to the alley which is where the connection to the city's sewer line is located. All of the pipes under the house were galvanized pipe and unpassable with the camera (see pictures), the clay sewer connection in the backyard had several root intrusions, and the guest house connection was disrupted/intruded. Brothers Plumbing missed all of these problems which were impossible to miss when it was performed in my presence. We ended up needing to re-route the pipes on the outside of the building ($15,000+ of work) and we still haven't replaced the clay pipe in the backyard which is estimated at $8,000+. We contacted Brothers in August 2012 and a Mont Stevenson was supposed to come by and re-inspect the property. The original pipes are still under the house and the clay pipe is still in the backyard for them to scope. I spoke with Mr. Stevenson in late-August but he did not follow up on scheduling an inspection. We just filed a complaint with the Registrar of Contractors (ROC). I am hopeful that somebody from Brothers will follow up and help to fix this very unfortunate situation. It is hard to believe they have received such good comments from other customers when they really messed up so many times on our property and did not try to fix their problems or provide any sort of follow up.

Very quick respose by knowledgeable service worker. Explained problem and reset the timer on recycler. Servicemen very polite and proffessional.

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Called Brothers Plumbing to fix broken shower They came in with a flat rate to fix Then they discovered there would be extra work needed They came back to fix the shower system but left it inoperable When I called back they claimed that I broke it after their technician left

Apparently the fan went out on my AC unit, it was a good thing that the technician Mace had one on his truck. He spent about 2 hours diagnosing the problem and fixing it, I thought he did a real good job. As for the clogged toilet, I know it would be a fast fix and it cost a lot more than if I would have tried to do it myself, but it was worth paying a few extra bucks to have it done fast.