ROADRUNNER RUBBISH REMOVAL

Worst customer service ever! Our trash is supposed to be picked up on Thursdays and it was not. I called to find out why and I was told they would pick it up later that day, or first thing Friday morning, and it was not. I called again Friday, left a voicemail and never received a return call. Come Monday morning, our trash still had not been picked up so we called again and was told they would be by to pick it up within the next hour. Come the afternoon it still had not been picked up, so I went into their office to ask why, and was told they would text the driver and it would be picked up first thing in the morning (being Tuesday morning). I then said "no, that is what you have been telling me already" the extremely rude guy who was sitting next to the receptionist stood up and told me to "get the f*ck out". This is not how you conduct a business and keep customers. Needless to say that we will be cancelling the service we have had for over 5 years.

Signed up for weekly trash pickup service, two barrels. Paid the woman with a check for service ahead three months. A few months later, got a nasty call that said we were behind in payment. I called, talked to her, gave her my credit card and paid what she told me to pay, so we would be paid up for three more months (we weren't behind but I went ahead and paid up). OK, then on January 5, 2016 I called to pay ahead again as it was time. This time, a guy answered the phone, I told him what I owed (using the past amounts I'd been paying) and my debit card. He processed the payment. I told him what the amount covered and he became very angry and yelled at me, telling me he didn't know who I talked to but that wasn't right and that I owed more money. I told him I'd paid twice, exactly what the woman told me to pay that answered his phone. He began cursing and yelling at me. Then I told him to cancel our service immediately. I signed up for service with Waste Management and began using their barrels. Roadrunner's barrels sat empty at the curb for a long time, several weeks. They finally came and got them sometime around the last week in January. Now it is Februrary 27. I get a bill in the mail for $185. (He owes me the previous payment back as that was meant to pay us up for another three months, but I cancelled and asked him to return the $109.50 - that is when he cursed me, and I told him to cancel our service). So, he owes us the $109.50 but didn't refund that. Now, on top of that he charges us another $182.50. This company is unprofessional to say the least. Rude, crude and unacceptable behavior.

Trash truck driver dumped trash out in our driveway and left it spilled out there and into the road. Called in Nov. and paid up through January first, paying the total I was given by the receptionist. Payment went through our bank account. I checked it online. Three weeks later, I got a message on our answering machine that was rude and threatening. Woman said we were way past due and if we wanted service to continue we needed to pay. I checked online banking statement again to make sure, and saw the payment that was to pay us up through January 1st. I called the company, got an answering machine and left a message that our payment was made, and that I verified it went through the bank account. Nothing back for a response to acknowledge payment. I then called again today on 1/5 to pay up for another three months ahead, and a guy answered the phone. He said my monthly amount of $29 was wrong, that it should be $36.50. I told him we had paid what we were told to pay when we set up the account, and then again in November when we paid three months ahead. He said very rude and very loud "I DON'T KNOW WHO YOU TALKED TO BUT THIS IS NOT RIGHT." Then I asked him for the amount he thought it should be and he said $36.50, I said, "Oh, well, OK, we'll just pay the $36.50 for three months ahead now" and he got very loud and rude and said that was not right, that I owed more... and I told him he needed to speak with the receptionist that set up our account and took our payments. He then said very rudely "YOU KNOW WHAT? JUST PUT THE CANS OUT AT THE CURB AND WE'LL COME GET THEM." I told him no wonder he had such a bad business reputation and I hung up. We have now set up new service with Waste Management, for the same service at $25.50 per month. They were courteous, professional and helpful when I called to set up the new service. ROADRUNNER IS NOT A NICE COMPANY TO DO BUSINESS WITH.