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George Henry's Plumbing, Heating, and Cooling LLC

Plumbing, Heating and Air Conditioning, Sewer Cleaning,

About us

Customer service and Customer satisfaction, fully loaded vans, and the latest in parts and equipment has made George Henry's Plumbing, Heating and Cooling Payson's finest for over 50 years. Serving the entire Rim Country with fast 24 hour support. No job too big or too small, call us (928) 474-5037 for any of your plumbing, heating, air conditioning, ventilation or cooling needs, or stop by our main supply house location at 204 South Beeline Highway, Payson, AZ 85541 (Next to El Rancho Mexican Restaurant).

Business highlights

64 years of trusted experience
Emergency Services Offered

Services we offer

Water Heater Repair/Installation Water Softener Repair/Installation Sewer and Drain Cleaning (150' of Sewer Cable) Leak Repairs Leak Locating With Electronic Leak Locator Line Locating With Electronic Line Locator Duct Repair/Installation Furnace Repair/Installation Swamp Cooler Repair/Installation Air Conditioning Repair And Much Much More!

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.712 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
8%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.7
responsiveness
4.8
punctuality
5.0
Showing 1-12 of 12 reviews

Kenneth J.
10/2017
5.0
plumbing
  + -1 more
Job was more than scheduled for so job was rescheduled.
Description of Work: Replacing an outside hose bib with frost free bib.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Michael C.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
As well as I might have expected.
Description of Work: 20 point AC service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

ANDREA I.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Awesome. Quality workers. Very professional. Not cheap though . We are very please with the unit and the quality of work. Highly recommend.
Description of Work: Purchased and installed Central Air unit and new duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dennis W.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
.....................................................................................................
Description of Work: .............................................................................................

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Charlene and Dennis S.
06/2017
5.0
plumbing
  + -1 more
Good, efficient and very courteous
Description of Work: Faucet and plumbing

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Teresa R.
07/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: great work, on time and neat to boot
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from George Henry's Plumbing, Heating, and Cooling LLC
Thank you. We appreciate your feedback! We have such a great team of technicians, they really try to make sure our customers are completely satisfied. Thank you, again. Sharon (Owner)

SUSAN K.
05/2016
5.0
plumbing
  + -1 more
Everything they did was much appreciated. New piping and drain systems. He even left turn on and turn off instructions for the water for winter shutdown and startup. They were extremely knowledgeable. We were very glad we had called them.
Description of Work: The pipes under our cabin froze and blew apart. George Henry's Plumbing, a highly trusted company, was given the keys to our cabin and repiped the water main from 1 fot outside of the house underground up to 25 feet into the crawl space. They also installed 3 drain off systems to help avoid getting into this situation again. They also found a leak under the kitchen sink and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,395

Response from George Henry's Plumbing, Heating, and Cooling LLC
Thank you for your feedback. I apologize for not responding sooner...I am just getting the hang of Angie's List. Customer satisfaction is really important to us at George Henry's, so this feedback is very appreciated. We really try to help our customers understand how to prevent future damages as we are doing repairs. So, this tells me that our plumbing technicians are doing their job. Thank you, again, Sharon (Owner)

Gina A.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
Friendly and trustworthy company. We left the keys to our cabin with them and they took care of everything. We could not be more pleased. Everyone was so helpful and friendly as you wish every company you deal with could be.
Description of Work: Repaired Heating Unit in our Cabin.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from George Henry's Plumbing, Heating, and Cooling LLC
I apologize for just now responding to your feedback. We do background checks on all our employees and we practice a drug-free workplace (our employees are randomly tested). We also have GPS on all of our vehicles. I truly trust every employee we have working for George Henry's, and this is very important because we are in many homes when the homeowner is not there and has entrusted us with their keys. Our technicians know to treat our customer's homes as if it was their grandmother's home (to be professional, clean, and to lock up after the work is done). Thank you for your feedback...we appreciate it. Sharon (Owner)

Roger S.
05/2014
3.0
plumbing
  + -1 more
I thought their fee was excessive for only 20 minutes of work. They have an ad listed in the phone book saying that they are the oldest existing plumbing company in Rim country. The company name may be the oldest, but the current owner has not owned the company the entire time.
Description of Work: I hired to fix a leak under the sink in the bathroom.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$160

Response from George Henry's Plumbing, Heating, and Cooling LLC
I apologize for responding sooner. I am sorry that you feel our prices are excessive. At the time that this job was done, we charged $85 an hour. The job took an hour and a half (this is what our GPS on our vehicle read, and it is what our invoice reflected), and we gave you a $10 discount. The total invoice was $159.86 and that was with parts included. I feel we were very fair. As far as our company being the oldest plumbing company in the Rim Country, it is. Even though my husband and I purchased it from George Henry himself (George and Marguerite Henry were like family to us), we purchased it 27 years ago, and my husband worked for George Henry for quite some time before making the purchase. We have been the only owners of George Henry's other than George Henry himself. I am sorry you were dissatisfied with our services. I don't know what else I could've done different to satisfy you. Sharon (Owner)

David W.
12/2013
5.0
plumbing, sewer cleaning
  + 0 more
Mike, who is the owner, did a fantastic job. I recommend him and he will be the person I call for my future plumbing needs. Mike saved Thanksgiving. We had 22 for the Thanksgiving holidays and both pumps in the sewer lift station quit working. We bought the previously owned house a little over a year ago and the pumps which were past the normal pump life cycle both went out. Mike came out, evaluated the situation, and submitted a bid to replace the pumps. Then Mike put in a temporary pump to handle the station until it could fixed with new pumps. Now the out standing part of this story is that Mike came out numerous times, even Thanksgiving morning, to be sure that the sewer system worked. Once the pumps arrived Mike brought them out, showed them to me, and explained exactly what he was going to do and then he did what he said he would do. Mike was always professional and courteous and he was always punctual. After the installation Mike made sure everything was working and that the area was cleaned up. I should tell you that Mike and his other plumbers, at one time there were four plumbers working, it was cold and raining/sleeting.
Description of Work: Replaced two pumps in sewer lift station. Mike saved Thanksgiving. We had 22 for the Thanksgiving holidays and both pumps in the sewer lift station quit working. We bought the previously owned house a little over a year ago and the pumps which were past the normal pump life cycle both went out. Mike came out, evaluated the situation, and submitted a bid to replace the pumps. Then Mike put in a temporary pump to handle the station until it could fixed with new pumps. Now the out standing part of this story is that Mike came out numerous times, even Thanksgiving morning, to be sure that the sewer system worked. Once the pumps arrived Mike brought them out, showed them to me, and explained exactly what he was going to do and then he did what he said he would do. Mike was always professional and courteous and he was always punctual. After the installation Mike made sure everything was working and that the area was cleaned up. I should tell you that Mike and his other plumbers, at one time there were four plumbers working, it was cold and raining/sleeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from George Henry's Plumbing, Heating, and Cooling LLC
We apologize for responding a few years late...We just recently discovered that we have an Angie's List account. [Member Information Removed], I am so happy that we could help you out. We try to prepare for Holidays by having 3 to 4 technicians on call. Unfortunately, this is usually when something goes wrong with sewer lift stations, sewer pumps, sewer lines, and septic systems due to more people being there for the holidays, and putting an extra demand on sewer pumps, etc. Also, this is the time when something that is not supposed to go down a sewer line accidentally ends up being flushed down. We realize the importance of customer service and customer satisfaction. I am happy to hear that you had a great experience with us. It looks like you have used us quite a bit since the Thanksgiving of 2013 issue. Thank you for your business. [Member Information Removed], I would like to offer you a FREE Spring Special. Just give our office a call at 928-474-5037 and schedule an appointment. We appreciate your business, Mike and Sharon (Owners)

Fred B.
11/2013
4.0
plumbing, water softeners
  + 0 more
Engaged them to primarily fix water softener, with secondary jobs to replace filters in RO System and replace stopper in bathroom sink. The secondary jobs went fine but they could not stop a small leak in the water softener. Retrospectively, if they could have determined that earlier it would have me a significant portion of the bill. I later engaged another plumber to put in a new water softener.
Description of Work: I used George Henry's Plumbing, Heating, and Cooling LLC.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from George Henry's Plumbing, Heating, and Cooling LLC
I apologize for not responding until now. I didn't realize I had an Angie's List Account until just recently. [Member Name Removed], it looks like we were called out for your water softener leaking...along with a filter change and the other issues you had mentioned. I agree with you, and do not know why the leak wasn't addressed first. Going back into my notes, it looks like we offered you free service to try to address the leak. I am guessing this was probably an internal leak, and nothing could be done except a new water softener installation. I really do apologize. I would like to rectify this...even if it is four years after the fact. I would like to give you a full refund for the invoiced amount of $394.31 (I am refunding the entire invoice with material and labor) and a free Spring Special if you are interested. Please contact the office at 928-474-5037 so that I can update your contact information, and I will send a refund check out this week. Again, I apologize for you not having the best experience with George Henry's. I hope you give us another chance. Thank you for doing business with us, we appreciate it! Sharon (Owner)

Virginia E.
08/2013
5.0
plumbing
  + -1 more
They were very knowledgeable, on time, and courteous.
Description of Work: They changed the inside mechanisms of our toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from George Henry's Plumbing, Heating, and Cooling LLC
Thank you, Virginia. We really appreciate hearing feedback from our customers. I am happy to hear you had a good experience with us. We realize how important customer satisfaction is...it is EVERYTHING! Thank you for your business, Sharon (Owner)

    Contact information

    204 South Beeline Hwy, Payson, AZ 85541

    http://www.GHPHC.com

    Service hours

    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured

    Licensed*
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Heating and Air Conditioning,
    Sewer Cleaning,
    Water Filtration and Softening,
    Drain Cleaning,
    Natural Gas Lines,
    Kitchen and Bath Remodeling,
    Drain Pipe Installation,
    Wells and Pumps,
    Water Coolers,
    Air Duct Cleaning,
    Water Heaters

    FAQ

    George Henry's Plumbing, Heating, and Cooling LLC is currently rated 4.7 overall out of 5.

    Monday: 7:00 AM - 4:00 PM

    Tuesday: 7:00 AM - 4:00 PM

    Wednesday: 7:00 AM - 4:00 PM

    Thursday: 7:00 AM - 4:00 PM

    Friday: 7:00 AM - 4:00 PM

    Saturday: 8:00 AM - 12:00 PM

    George Henry's Plumbing, Heating, and Cooling LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, George Henry's Plumbing, Heating, and Cooling LLC does not offer free project estimates.
    No, George Henry's Plumbing, Heating, and Cooling LLC does not offer eco-friendly accreditations.
    Yes, George Henry's Plumbing, Heating, and Cooling LLC offers a 10% senior discount.
    Yes, George Henry's Plumbing, Heating, and Cooling LLC offers emergency services.
    No, George Henry's Plumbing, Heating, and Cooling LLC does not offer warranties.
    George Henry's Plumbing, Heating, and Cooling LLC offers the following services: Water Heater Repair/Installation Water Softener Repair/Installation Sewer and Drain Cleaning (150' of Sewer Cable) Leak Repairs Leak Locating With Electronic Leak Locator Line Locating With Electronic Line Locator Duct Repair/Installation Furnace Repair/Installation Swamp Cooler Repair/Installation Air Conditioning Repair And Much Much More!

    Contact information

    204 South Beeline Hwy, Payson, AZ 85541

    http://www.GHPHC.com

    Service hours

    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM