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"**Unprofessional and Unreliable Service – Avoid Rooter Ranger** We had an extremely disappointing experience with Rooter Ranger. From start to finish, the job was plagued by poor communication, unprofessional behavior, and a lack of accountability. We feel misled, overcharged, and left with incomplete and subpar work. **Key Issues:** 1. **Invoice Inaccuracies** - The initial invoice labeled as an estimate was never updated to reflect the actual scope of work. We were charged for tasks, like concrete removal, that weren’t even performed. - Despite the work remaining unfinished, Rooter Ranger pushed to collect payment prematurely, making us question their commitment to completing the job. 2. **False Promises** - The company assured us they’d assist with the insurance process and provide a non-invasive solution for pipe repairs. Both claims turned out to be false. We had to seek external help for insurance, and despite promises, they wanted to damage our kitchen floor and we had to come up with a solution that came with additional cost unaccounted for. 3. **Dishwasher Oversight** - A critical error involving the dishwasher line was ignored until we identified it. This required additional, costly fixes that Rooter Ranger failed to cover or manage professionally. 4. **Workmanship Issues** - Structural mistakes, uneven concrete, and poorly installed plumbing were common throughout the job. For instance, toilets were installed improperly, and the master bathroom plumbing still leaks. 5. **Permit and Inspection Failures** - The permit process was mismanaged, leading to failed inspections. Rooter Ranger failed to communicate inspection results and left us to manage issues with city inspectors. At this point I still don't know if we passed inspection 6. **Unprofessional Conduct** - The revolving door of inexperienced workers made it feel like we were relying on unqualified friends rather than professionals. - We have called leaders, supervisors and directors about issues and everyone we have talked with has since dropped the ball and communicated property or taken any sense of accountability. In summary, our experience with Rooter Ranger was unacceptable. Their poor communication, unprofessionalism, and lack of quality control left us frustrated and forced to handle their oversights ourselves. We still have leaks, we feel we have been ripped off and still no idea we have passed city inspection. We would not recommend this company to anyone seeking reliable or professional plumbing services."

"Post sales follow up by my salesperson is non existent. I needed some information regarding tax credits as promised as I was completing my tax return. I called the office requesting that my sales person give me a call back. I only had a couple questions. Then I left a message on his contact number. I did not receive any call. So much for being a "Diamond Club" member."

"Very bad people to deal with they charged me for something I never done my first day rental thru gallup living it was the landlord job but they billed me $600 for broken bathroom faucet and replace a hose on the bathroom sink it was my first day moving into this house the owner and the realtor are in on it they lied about me requesting this on my first day moving in to this house never deal with these people they are scammers"

"They are excellent saving me thousands when another company said all my pipes needed replaced. I will highly recommend and use them, again."

"Initally, Landmark was a good service. However, this last time, it has been a very unpleasant experience. We had a problem with our fridge freezer. They sent out the most unprofessional and unreliable service person, we ever had to deal with. We took time off our full time jobs, with no pay, to wait on this guy, who had every excuse in the book to why he left us hanging by not showing up. When he finally did, and supposedly "fixed it", he actually made the situation much worse. The only thing Landmark would say is they have to send the same guy out. Absolutely not, we don't want this guy in our house; or, yet another reschedule. We are done with Scott's Home Services LLC and Landmark. We cancelled the service, and stopped all future debits from occuring. In addition, we want the $60 service call refunded since now we have to buy a new fridge because the repairman made it worse. We highly DO NOT recommend Landmark or Scott's Home Services LLC. Worst services ever."

"He's a very personable, a very nice young man, and a professional."