If we were to do this again, there is only one piece we would do differently. We would have asked Patsy to assist getting that very large refrigerator into our kitchen. She would have, had we asked. Our transactions with Patsy were wonderful-start to finish. Once again, we have had great success at Patsy's Hi-Tyme Appliance Center. Patsy bends over backwards to help insure her clients get the best possible appliance for the money they are able to spend. She takes her time explaining the drawbacks and virtues of the appliance brands she sells and is VERY quick to obtain thorough information about the few things she may not know. It is also wonderful that she understands excitement about these purchases and is able to share her client's enthusiasm for the products they are purchasing. She provides a totally wonderful experience, one I am certain will never be duplicated by big box firms. If you are going to spend the money on appliances, you'll get a great financial deal with Patsy that is as good or better than big box stores. You will also get her considerable knowledge, desire to assist you-not her pocketbook, and a wonderful purchasing experience start to finish.
Description of Work: After great deliberation with Patsy and much internet research, we opted to purchase a 27.8 Frigidaire Professional Refrigerator and a Frigidaire Gallery double oven, freestanding range. These particular appliances are not readily available in the big box stores and have to be ordered from the dealer. We placed the order with Patsy on June 2, 2011. Patsy believed the appliances would be in her store within two weeks. She called us the date she believed the appliances would be available to advise it would likely be another week. For us, the time frames worked out well as we were able to get some work done in the kitchen prior to placement of the new appliances. On 6/21/2011 Patsy called to advise the appliances had just been delivered to her store. We made arrangements with her to deliver them to our home on 6/22/2011. We did not request that the appliances be placed inside our home, only our studio. After the appliances were placed inside our studio, Patsy removed all the packing material from each appliance to insure there was no damage to them. She was also handily wrapped up all the considerable packing. Patsy then told my husband how to maneuver the appliances into our home. The refrigerator is very large and Patsy's verbal suggestions were extremely helpful. We only wished we had asked her to stay to guide us through the challenging process of getting such a big refrigerator into our home through all the myriad twists, turns and narrow doorways we had to navigate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Melinda F.
05/2011
5.0
appliance sales
+ -1 more
Dishwasher purchase went smoothly on 5/24/2011. This is the second dishwasher in 15 years we've purchased from Patsy. It is also the 7th appliance we've purchased from her in 21 years. Patsy is now assisting us in replacing our refrigerator and stove. When those decisions are made, we will have purchased 9 appliances from Patsy. We know we will always wind up with the best appliances for our price point and requirements. We also know we will receive the best assistance money can buy at no cost at all. Patsy has assisted us in maintaining our washing machine and dryer for 21 years when she could easily have kept her 'for free' information to herself and sold us brand new appliances. We are extremely grateful Patsy is here and available in our small community. We've always paid less at Patsy's than we would've at the big box stores in the Valley or even over the internet. As important to us as excellent pricing is her availability, knowledge and willingess to provide information. We can't imagine purchasing appliances from anyone else. In fact, we've even purchased a washing machine from Patsy for a relative who lives 3 hours away, just because Patsy is so helpful and so knowledgeable. She truly understood the hardships this machine would endure and provided us with one for a great price and excellent install advice because the install was atypical. Her prices are always very reasonable and her assistance and interest in helping us make our selections is fabulous. We are also appreciative of how knowledgeable Patsy is about parent companies of brand name appliances and their warranties. In our book Patsy's Hi-Tyme Home Center is the only place to purchase appliances. We've even purchased from her and then hauled the appliance to Yavapai County. People come a long way to buy from Patsy. We feel fortunate to live close by.
Description of Work: Met with Patsy on 5/21/2011 to discuss purchase of new dishwasher. Patsy: Described, in detail, the features of three different dishwashers. Showed us others she could purchase for us, but did not have in stock, from her computer workstation. Printed out specifications and dimensions for the dishwasher we were interested in. Offered us a price that also included a rebate and was lower than big box stores in the Valley. Advised us our selection would be available 5/24/2011. Called us at home, later in the day, to advise she could offer us an even lower price than she originally quoted. Patsy was very knowledgeable about the appliances she sells. She is also extremely knowledgeable about installation and hard water issues. Helped us select the very best dishwasher for our home and price point. Never tried to sell a more expensive model. She is extremely professional, personable and very helpful.
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Service Categories
Appliance Sales and Installation,
TV Sales
FAQ
HI-TYME APPLIANCE CTR is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 9:30 AM - 5:00 PM
Tuesday: 9:30 AM - 5:00 PM
Wednesday: 9:30 AM - 5:00 PM
Thursday: 9:30 AM - 5:00 PM
Friday: 9:30 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
HI-TYME APPLIANCE CTR accepts the following forms of payment: American Express,Check,Discover,MasterCard
No, HI-TYME APPLIANCE CTR does not offer warranties.
HI-TYME APPLIANCE CTR offers the following services: Delivery and/ or Normal Setup Available. Haul Away Old Appliances (all optional for an additional fee)