WOODSIDE HOMES

My family built a brand new home 7 years ago. They undersized my hvac by 3 tons and forgot to put in vents in my family room. I have been fighting with them for 7 years! My home can’t cool what so ever! See the photos below! They promise to fix things and then fire that person! They have left me in the dirt. My hvac fails every summer because of a shady mistake! Be aware!!!! Don’t whatever you do buy from them!!!

3 and 1/2 years and they still have not completed our new home punch list. Do Not Trust Them!

Building a home is a huge decision and undertaking, and Woodside has made this experience a living h***. They have turned what should be an exciting and fun experience into nothing but stress. After signing our contract, one of the women in the front office failed to submit our paperwork, delaying our construction. That was the first of many breakdowns in communication. Instead of owning up to their mistake, we had to reach out and ask when our groundbreaking was happening after seeing lots that were contracted after us begin construction. We were told June 22nd that our close date was about 60 days away so we listed and sold our home. On August 5th we received a call from the front office woman, Dena, that our cabinets were delayed. Even though their cabinet supplier began to show delays, they did not switch our order over to a new supplier. Instead, they took a gamble that the faulty supplier “might” deliver our cabinets—more than 2 months overdue. Our original projected close date was in August, and now we’ll be lucky if we close in November. We now have no place to live, no timeframe of when we might ever close on this house, and we had to fight tooth and nail for them to even listen to our situation. In fact, they sent a box of cookies to apologize for the “crummy” situation. Clearly this is nothing but a joke to them, when our entire life has revolved around trying to get this house finished so we can get some sense of normalcy back. There are a lot of home builders out there, and any of them would be a better option than Woodside—that is, unless you want dated design finishes, staff who couldn’t care less about finishing your home, and paying hundreds of thousands of dollars to live in stress every day.

THERE WERE A FEW SET BACKS DURING OUR EXPERIENCE. OVERALL THE SALES PERSONNEL WERE GREAT TO WORK WITH. DURING TIMES OF DELAY, THE SALES STAFF COMMUNICATED VERY WELL.

THE HOUSE WAS FINISHED JUST A FEW WEEKS BEHIND SCHEDULE DUE TO A BAD MIX OF CONCRETE FOR SLAB THEY NOTICED AND REPLACED. FEW OTHER SMALL PROBLEMS, BUT THEY WERE QUICK TO REPAIR OR REPLACE DAMAGED ITEMS. THE WARRANTY DEPARTMENT HAS BEEN EXCELLENT.