Thornton Plumbing & Water Treatment LLC

They were excellent. They are great, from their office staff to their technicians to their billing and responsiveness. They do a great job, and their prices are very reasonable. They are a really good company--I have been very happy with them and will continue to use them.

This being "the valley of the sun" Arizona, cold water is actually tepid, so 48 hour wait for a new hot water heater was acceptable. Chose the first responder (second company called) with reasonable price who had an A rating from Angie's List. As I had time, I called other plumbing companies to get quotes, and found that I got a very reasonable price from the one I chose. As I had to be out of town, I had a friend/neighbor to act as my proxy. Everything went smoothly. Removal and take away old, and install new hot water heater. Gary, of Thornton Plumbing (480-474-7691), found some charred wiring when removing old heater, and replaced it free of charge. I thanked him for the safety check. Good guy. Credit card used over phone. Credit card paid. Hot water just fine. End of story.

Thornton's plumber, Dave, arrived after another job he was on in about 4 hours from when I first called even though it wasn't an emergency. After checking everything out Dave determined the leak was in the water main outside from the meter to the house. No water leak was evident on the ground, but we thought it would under a large mound in my front yard. Rather than just start digging anywhere, Dave suggested in bringing in a leak detection service. The next day the leak detector company found the leaking area in about 1/2 hour. A few hours later Dave came back and dug down about 4 feet to the leaking pipe. He stayed until after dark to make the repair and ensure it didn't leak. He suggested coming back in a few days to back fill the hole since everything was so wet from the leak which ended up being about 1000 gallons a day. A few days later he returned just as promised and filled the hole back in. The price was right on the initial quote even though it included the leak detector company. Thornton did everything they said they would and were right on time.

It went ok...had a nice grout seal around the toilet and now is replaced by a caulk seal, but I pretty much expected that. Thought the work was fine, but the expensive...a flat rate of about $160 for a 20-30 minute job with very little supply costs. Thankfully a coupon off of Angie's List helped bring the cost down a little over $20.

Neal installed the timers and showed me how to use them. He made adjustments to the suspect toilets and didn't have the appropriate part on the truck to replace the flapper so promised to return at another time with the part to replace it.

The installation was done quickly, professionally and with great care. Jack (my husband) is usually very cynical about having someone else work on things like this. He feels they don't take as much care as he would. Jack was very surprised and we are both very happy with how this was done and with the care he took in doing the installation.

The gentleman who came out was very good, very professional, and gave me some good advice. The job was quick and made future work much easier.

They were very professional and very outgoing and helpful. They were very knowledgeable and quick. They were amazing and I would recommend them to others.

It went extremely well. They were courteous and careful in their work, and the estimates were very close to the final cost with some minor additions which we approved ahead of time. It did take longer than they originally expected but was still complete within a 3 day time frame. The quality of the product was excellent and the drywall people that came out to finish around the enclosures said that the plumbers did an excellent job at minimizing the amount of work that the drywall people would need to do.

They are awesome, professional, on time, when they were late they would call. They explained all options and did not push high priced services. They actually talked me out of expensive work.

We had already scheduled a new front patio to be poured when we discovered some hidden plumbing in the way. Thornton Plumbling responded quickly to our call and sent Chris out right away to look at the job. Chris explained our options, gave us an estimate and worked to get us scheduled the next day in order to accommodate our timeline for having the concrete poured. The price was right and the work was done quickly and well. Chris was polite and informative. We need to have some other work done soon and we will definitely call Thornton for the job. We will recommend Thornton to all our neighbors and friends!

They were very prompt and professional. They finished the work in a very reasonable amount of time. Their pricing was good because I had gotten 4 estimates before them and they were the lowest. They were the lowest and they really did quality work and got everything done in a timely manner.

They were punctual and arrived on time. I thought that their rates were extremely reasonable. They went through a lot of trouble explaining everything to me. They gave me choices on how to solve the problem, instead of telling me what needed to be done. I think that they're nice, honest people to work with.

Work was done on time, priced reasonably, and the plumbers were very courteous and informative.

Bret was great. He first came out to look and estimate then gave me a time when he could return. He was prompt and did a great job. He explained everything that he did showing me all the parts and replacements. His final total was with in $20 of his estimate, in fact it was under. I had another company out and their estimate for the job was 3 times higher. Bret cleaned up when he was finished and he stayed until the job was done. I will use Thornton Plumbing for all my future needs!

He went above and beyond to do this job and I could not have been more pleased. He was a real nice person.