Sweet Mountain Air

This company is TERRIBLE…read review after review saying the same thing! The the owner of Sweet Mountain Air came to my house to investigate a ceiling leak. He was in and out in 15 minutes saying the issues was "fixed". Fast forward two days 7/23 and my entire ceiling caved in. He did a quick look, vacuumed the condensation line but didn't investigate further to see the drip pan was cracked. After the ceiling collapse, he said he would come back; I never saw him but each time I called to get an update, he said he came to get "numbers and the parts are on order." That was over two weeks ago. For the last week and a half, he has been completely ignoring our calls and texts we have left begging, literally begging for him to call us back. This has been the hottest July in Arizona history and he has completely abandoned us and caused thousands of dollars in drywall repair since this was not addressed properly from the beginning. He thinks that just ignoring us will get him out of this mess and believe me he has left us with a complete mess!

Terrible company. Has hundreds of 1 star reviews on yelp and an F rated company on BBB. Run away as fast as you can. Will not respond to any call or texts and leave you hanging in the heat.

David was sent out by American Home Shield. Came and blew out a motor or something. Furnace worked for maybe 2hrs. Called him the next day to let him know, said to order a recall service order. Never heard back from him, even left him voice mails from myself. AHS finally got a hold of him 3 months later and was told he would not finish the job. ABSOLUTELY WOULD NOT RECOMMEND!!!!

I'm a renter and the landlord uses American Home Shield for his warranty company. I should write them up also. They only have two contractors to service the AC in my area. Last winter David Sweet with Sweet Mountain Air came to fix the heat in my house. It took a couple freezing months before he finally replaced a coil in the air handler. This summer the AC goes out and the other company looked for leaks and determined it was in the lineset. AHS sends Sweet back out and he says there's a leak in the coil he had just replaced. He says he has ordered a replacement air handler but won't come out or return calls. This started in March of this year and tomorrow starts December. Now it's cold and I feel bad for my family and pets. AHS won't send anyone else and he won't fix it. I'm very angry and I'm not alone!!! [*** Link removed ***]

I could not ask for more. He called promptly after the warranty company called him. The appointment was for the same day. He called when he was running early to see if he could get here ahead of time (of course!). He found the problem very quickly, had the motor on his truck and got it resolved very quickly. He also helped with some additional questions and concerns on the system at no additional cost. And now the system is working very well. Based on my experience, I definitely would recommend David Sweet and Sweet Mountain Air.

This guy is a liar and a thief. Didn't fix the AC. Doesnt respond to phone calls unless threatens. Takes money without providing service. Stay away. AWFUL.

As usual, the contractor (David Sweet) made the appointment in a timely manner, arrived on time, and peformed the work without any unforseen problems. I had previously had contact with this company (and the owner) for the replacement of a compressor on an old unit at my primary residence in April of 2011. I should have written a recommendation at that time. He was able to replace the compressor under warranty at minimal fees (about $200), as opposed to a more costly, temporary repair, recommended by another company. This is a professional company providing quality service with integrity in the South East Valley of the Sun, as well as the Phoenix metro area.

It didn't go. After calling the contractor 5 days in a row and leaving messages to please call me back...he never returned a call. I kept all my records of the calls and AHS is paying about half the costs.

IT WAS HARD TO GET A HOLD OF HIM. AFTER ALL HE DID IT DIDN'T REALLY SEEM TO 100% FIX THE PROBLEM. AT FIRST HE WANTED TO CHARGE US MORE THEN WE EXPECTED TO PAY, SINCE WE ARE STILL UNDER OUR HOME WARRANTY.