SunDrop Solar LLC

Sundrop Solar stopped answering my calls, they do not care about you after they take your money. Stay clear of this company they are a joke and ripoff.

If you are looking for a review, do not go to SUNDROP SOLAR as all reviews are reviewed by SUNDROP SOLAR prior to being posted. They also say only completed installations will be accepted, I don't know how many were not completed, and couldn't write a review. I guess the best way to tell my experience is with a copy of the Complaint to the ********* ** ***********: Contract was signed on 25 June 2016 for the installation of 30 solar Panels on the roof of a shade structure at ***** ** **** ****** Ln., Sun City AZ. $20,000.00 was immediately withdrawn from GreenSky Financial. SUNDROP SOLAR came to the site and took some measurements soon thereafter and left. I was E-mailed plans. After some E-mails back and forth, I approved the plans on 22 November 2016. After a considerable time and no response to phone calls and E-mails I went to Planning and Development and found Permit #B**SSN** had been issued. I stopped by SUNDROP SOLAR on the way home to see if there was a problem. I was informed there was no problem, just a lot of work. This was sometime in late Jan. or early Feb. 2017. NOTHING was done and I went to see them again in late April and they came out and installed a 1” electrical conduit and some supports on the shade structure. The inspection of the conduit failed the first time due to not being deep enough under the driveway. I dug the trench out and reset the conduit and called them to inform them that the conduit had failed and I thought I had corrected the problem, but they might want to check. The conduit was re-inspected on 17 June 2017 and passed. I called them and informed them that it had passed. I have had 1 phone call ~2 months ago saying they were having a meeting about the installation and would call the next day. I heard nothing and went to see them, (I never got a reply to any E-mail and could never get any information on the telephone, except they would get back to me, which they never did.), on 28 July 2017. They said they would call me, which they have not. The original contract indicates the installation would be in ~120 days. All that has been done is the trench and conduit, which has yet to be filled in, and the supports on the roof of the structure. I believe I have been more than fair on allowing the time that I have allowed. Very little to have for $40,662.00 invested. This complaint was filed on 02 August 2017. Sundrop Solar has not answered any of the communications from the ********* ** *********** or myself. I am now trying to recoup some of the funds, but I cannot get a reply from their Bonding Agent. I have discussed the problem with other solar system installers and they would install the same system for ~$32,000.00. I hope I can get some of the funds back, and find someone to install the system prior to 28 Feb. 2018 as that’s when the APS Grandfather expires. I would not recommend even talking to anyone associated with SUNDROP SOLAR. I would give it 0 stars if I could. It cost over $9.000.00 to replace the damaged roof in addition to the$40,622 for the installation Itryed a law suit but the lawyer didn't recommend it. He said I would win, but probably couldn't collect anything. I will try to recover a max of $30,000.00 through the ROC recovery program. Sundrop will keep the $40,622.00. Pretty good business plan, take the money, don'do the work and let the chips fall where they may. I have tried many times to contact Sundrop Solar the last 3 months and they never callback. I finally went to see them. No response, just stone-walling.

Found out from visiting the BBB site that the A+ rating they claim on their website (screenshots from 11-April-2018 at about 11am available) is actually an F. Called to cancel contract based on this discovery on 10-April-2018 and left a message, as nobody answered. To be fair, they close at 4pm and it was 5:15pm or so. Called again during business hours on 11-April-2018 to cancel, left another message. Meanwhile, the paperwork they did not complete all last week suddenly shows up complete in the APS document bin, as if they are rushing it through so that I cannot cancel. Work has not been started as of 11am 11-April-2018.

It has been a horrible experience. It's been 204 days since we signed our 120 day contract with SunDrop Solar. The 50% down payment was charged four days after contract signing. Electric company approval happened in 50 days. The second 50% "upon install" payment was taken on day 78. It's now day 204 and I have not been able to get any response on an install date. The electric company approval expires in 3 1/2 weeks. SunDrop has all their money and I have nothing. I can not get a response from them after dozens of calls. I am currently grandfathered into the electric company's old solar rate and will lose this incentive if the system is not installed by the expiration date.

It has been over 2 months since promises were made to correct the mistakes that were made by Sundrop with the installation of our solar system. Tony, the salesperson, was the only employee who followed through with what he said he will do to make the sale. Once the process began it became one problem after another. 1: Poor design of panel positioning prompted an email from me with a redesign that would work better. 2: Had to indicate 4 times that there was no HOA to deal with which caused delays. 3: ALL financed money was withdrawn by Sundrop BEFORE any installation was even performed and was told that it was an accounting error. 4: On the day of installation, it was me who noticed that the panels being installed were not the ones that were agreed upon and not the ones indicated on the schematics for this job. 5: Schematics also indicated the panels were to be tilted toward the west to catch more of the late afternoon/evening sun. They were installed flat. 6: Code requirements indicate a 1/2" clearance between any conduit and the roof surface. There were two areas where the conduit laid on the roof. This was rectified after I sent pictures to Sundrop. 7: Promises made, but no action taken. Excuses were given for the mistakes made and was told by a manager that the panels would be replaced within 2 weeks of Sept 7th. Was also told to send Sundrop our August SRP bill and that they will pay it. It is now November 17th and after weekly unanswered emails nothing has been done. Not even any acknowledgements of receiving these emails. I recommend buyers to look elsewhere.

"We are very happy with our solar and have nothing averse to say about it. The installation was done in a timely manner. Everything worked like clockwork. We just received our June APS bill and it was only $20.94. Not only are we saving the environment, but our pocketbooks too. We recommend Solar for everyone!"

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