Pest control, including ants, roaches, crickets, earwigs. Scorpion control services, home sealings, termite protection, termite pretreats, termite monitoring. Flying insect control including wasps, flies, and bee control. Green, botanical services offered.
Description of Work: Very responsive to our questions and concerns. The technician was professional and on time. Will be using them for monthly service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Jeanne S.
05/2014
1.0
pest control
+ -1 more
unknown
Description of Work: Andy stated he was going to spray our yard with weed killer on a Thurs. No one showed up so I called him. He stated they had some emergencies come up & he was short of help. I stated I can understand emergencies, however, I need someone to come by Fri. because I was having someone installing turf & I needed it sprayed before Sat. Fri. late afternoon another no show so I called Andy & he said he will get out there & spray. he showed up & I thought he sprayed the entire yard. I had weeds popping up everywhere so I emailed him & told him that I wasn't going to pay for weed control because I have the same weeds & now even more. He emailed me back & stated he didn't spray my yard only the small portion where I was going to have turf installed. I asked him when was he going to tell me & he stated that it was getting dark outside & he didn't have time to finish. I then stated that communication is the key to good business & I can understand emergencies & his personnel issues but it should not be at my cost as a customer. He then wrote me an email & stated he was no longer going to do my yard or my daughter's yard. He sprayed her yard once & the weeds were still there. He went back a second time & sprayed & half the weeds were killed. So, he left us both with a job not complete & stated he was no longer going to do our houses after we had him for years. He left us both taking our time out to research new pest control. I had used Andy's Company for 15 years. It was the same compnay that was bought & sold 3 times. We are not happy that he is not committed to his customers & it is just unconscionable that because customers have a concern, complaint that you just up & quit.I think to behave like this in business is just reckless and dishonorable.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$58
Response from ScorpionTech Termite & Pest Control
I understand your concern and did the best I could. Yes we fell short in this case and I did everything I could to make it right. I do care about my customers and am 100% dedicated to my company and my customer's satisfaction. At the end of the day, in fairness to you, I felt it would be best to part ways. The location of your two properties is very far from the core of our regular customers which made it difficult to be as responsive as we would have liked to be. I did not charge you for my time, fuel, or material for these jobs even thought this cost me in excess of $500 because we did not meet your expectations. I find it unfortunate that after our many years of great service you penalize us with such a negative rating. We wish you the best and hope you find what you are looking for. In business I have found that you can't please everyone despite how hard you try.
Cory L.
10/2013
5.0
pest control
+ -1 more
ScorpionTech is great - I have used them for 2 and a half years now. They are always polite and punctual. I like dealing with their people because everyone is nice. The service has been good, they have successfully created a barrier around my home, which is next to a desert area. I use a black light at night to see if there are scorps around the house and over the time they have sprayed the population is way down, almost completely gone, and I am very happy with that. I usually have them spray outside, but once in a while I have them do the inside as well because we'll get a centipede or two. The inside spray is effective too. I just hired them now to do a termite treatment, since we just found first evidence of that. I can't say how that went because they have not done it yet, but I am confident that it will be fine. I will also say that ScorpionTech has a clear understanding of what it takes to effectively spray for scorpions, which I have learned is actually a tricky thing to get right. Most pest control companies say they spray for scorps, but they don't really understand how to do it right, and what works and what doesn't. Overall I'm a fan, these guys are great.
Description of Work: Monthly spray for scorpions and other bugs.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pest Control
FAQ
ScorpionTech Termite & Pest Control is currently rated 4 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
ScorpionTech Termite & Pest Control accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, ScorpionTech Termite & Pest Control offers free project estimates.
Yes, ScorpionTech Termite & Pest Control offers eco-friendly accreditations.
No, ScorpionTech Termite & Pest Control does not offer a senior discount.
Yes, ScorpionTech Termite & Pest Control offers emergency services.
Yes, ScorpionTech Termite & Pest Control offers warranties.
ScorpionTech Termite & Pest Control offers the following services: Pest control, including ants, roaches, crickets, earwigs. Scorpion control services, home sealings, termite protection, termite pretreats, termite monitoring. Flying insect control including wasps, flies, and bee control. Green, botanical services offered.