Rainforest Plumbing & Air

AVOID THIS COMPANY! Quoted over $2000 for a shower valve replacement, due to them having to access the valve from behind the refrigerator in the kitchen. When the tech showed up, he changed his mind, widened the hole behind the existing escutcheon plate, replaced the valve, installed a much larger escutcheon, and left. They were at the home for an hour, completely changed the scope of work and STILL charged over $2000 for labor/parts. I have tried numerous times to call and get clarification, their front desk has said each time that management was reviewing the invoice and would get back to me. Two weeks later, still no call back. This company is a complete scam, take your business elsewhere.

Very prompt. knowledgeable, informative. Explained the process! Cleaned up after everything too!

Rainforest installed the wrong water heater over a year ago, and then charged me for a conversion kit since they installed a propane heater when I have natural gas. Their little way to make extra money charging for the conversion kit. Well it was installed wrong and 6 days ago the orfice tube got clogged by natural gas burning and a technician showed up for a warranty call to fix it and hasn't been back. I have called their dispatch 3 times and spoke with 3 different people giving each of them the same information and STILL I wait for hot water. NOBODY has done their job. The original plumber, this recent plumber, their 3 dispatch people, and their owner who guarantees a 5 Star installation.

Excellent. Ebby was so very nice and professional and went above and beyond expectations.

prompt response from the business, friendly visit from the technician. Only thing is they charge $298 to replace a kitchen sink faucet. I had a local handy man replaced it yesterday, it took him 40mins. And he charged $85. Running a business cost money I get, but the overhead shouldn't be 70%.

They showed up late and gave a quote that was 300 % of normal

Everything was great. They were pretty quick and they had options to consider.

Perfect. Professional throughout. Great response, especially for summer in Phoenix. Was informed of Tech's name and when I was next. Tech called me when he was on his way to my house. Corrected my ducting, and checked for other possible problems.

We were wary to call Rainforest since they didn't have great reviews on Yelp, Google, & Angie's list; in fact the reviews seemed bad. But when repairing outside water faucets ourselves went south & with the whole house without water on a hot Saturday morning, we had to call a plumber & get this done ASAP. First two companies were booked solid till Monday. Ok. Rainforest picked up the phone & said they could have a guy over in the next 3 hours. Minimum fee, service call fee? Nope. They said he'll show up, check it out, give us a quote, up to us to proceed or not. The tech called and was actually here in one hour; quick response. Henry showed up and seemed like a good guy. He looked at the hose bibs, we spoke a bit, he went back to his van & wrote up a quote. When presented with the quote, we thought it was fair, being same day service & all. We signed the quote. This was good because now I felt like no hidden charges would pop up during the repairs. Henry got to work & repaired two janky old hose bibs on our 1973 home. Second one he did was a challenge, but he kept at it, making sure there was not a single drop leaking out. The pipe sticking out of the house was just a little nub, and was difficult to attach the hose bib to.. He was thorough and did it three times until it was 100% sealed. All & all he was working about 1.5 hours, and it's done. Two nice new hose bibs, zero leaks. Henry was honest, friendly, communicative, professional, and answered all our questions. Like I said I believe the price was ok, repair work plus the very fast same-day response time on a busy Saturday. Rainforest does plumbing & AC. I don't have any experience with the AC part, but Henry the plumber was terrific and we like they way Rainforest does business. 5 stars, highly recommended, thank you Henry.

My water heater had a leak and I needed a plumber to replace it. I work for A plumbing supply house and was able to by the water heater itself at cost. So I just needed someone for the installation. I worked with Rainforest before and their prices always seemed reasonable. I had an appointment with a plumber to give me a quote. He was about half an hour late. I showed him the location and the new heater. For me it seemed to be a straightforward job, but he needed to talk with his manger to give me a price for the replacement. The price they came up with was $450.00 plus parts. He mentioned that if I would need a new ball valve they would charge me $75.00 for that. Knowing that a ball valve cost around $10.00 at home depot, It seemed to me that their prices were very steep. when I made a remark that 450.00 for on maybe two hours work was very steep, he responded that they worked with flat pricing per job. I ended up finding a plumber who could do the job for less than half the price.

See above.

The technician was there as scheduled and was very courteous and efficient. He thoroughly checked the central air system and the heating system. Price was as discussed and very reasonable. The people in the office were very courteous and scheduled the appointment for our convenience. We will definitely use them in the future.

First call they came out on a Friday, used a root bit, and said it was good. Sewer backed up again less than a week later. Called them out again. This guy also said it was roots, but said the first guy used the wrong "bit." Snaked pipe again, and said it should be good. Sewer backed up AGAIN, and they said that they would send in the camera. We were out of town when they came by. Diagnosed the pipe as collapsed, and maintained that 45'-50' of sewer line would need to be replaced. Estimated cost of $6250-6600. We got an estimate from another company after Rainforest took over a week to respond, and it ended up being half the price. When the other company came out to do it (after removing 12' of concrete and digging 5' down) nothing was wrong. Pipe only had a GREASE CLOG. Ended up costing us over $3000 for a grease clog. Don't ever call these obvious scammers. Either they don't know what they are doing, or they are trying to take people for a ride.

THEY PROVIDED PROMPT, COURTEOUS SERVICE AND CAME ON SHORT NOTICE.

HE WAS OUT DOING A HOME WARRANTY CALL, BECAUSE THE PIPE WAS PUNCTURED DUE TO A NAIL IN THE BASEBOARD, THE WARRANTY WOULD NOT COVER IT. HE WAS VERY UNPROFESSIONAL IN MAKING ME HAVE NO CHOICE IN PAYING HIM. HE SAID IT COULD TAKE HOURS OR NOT TOO LONG SO I COULD EITHER PAY HIM $150 OR XX AMOUNT PER HOUR WITH THE CHANCE OF IT TAKING MANY HOURS. I CHOSE $150 AND IT TOOK HIM A VERY SHORT AMOUNT OF TIME TO FIX. HE WAS WELL AWARE OF THIS AND TOOK ADVANTAGE OF ME. HE PULLED THIS SCHEME ANOTHER TIME ON A DIFFERENT REPAIR (I DID NOT USE HIM THEN) SO I THINK IT IS DONE FREQUENTLY.