PACIFIC COAST FLOORS

Several years ago when I was cleaning my grout, I came to this store looking for grout sealer. They recommended a sealer that was very easy to apply (EasyCare Grout Shield), so when I was cleaning my grout again this year, I went back to see if they still carried it. They had one bottle left, which I purchased, and they promised that they would quickly be getting more because their supplier was coming Thursday (4 days). I went back on Friday, but they didn't have any more product. In the last month, I've been back twice more, but it still isn't in. I finally called the manufacturer to find another local source. The product recommendation was great; however, the follow-through on commitments is lacking. And I can't help but question if they can t get this right, how will they handle the bigger commitments like ordering and installing flooring?

THEY HAD COMPARATIVE PRICES AND PUT ON A REAL GOOD SHOW OF HOW THEY HANDLED THINGS SO WE CHOSE THEM. THEY STARTED A WEEK AND A HALF LATE, WE HAD ARRANGED TIME OFF WORK TO BE THERE, THEY NEVER CALLED. WE HAD TO CALL THEM AFTER 2 DAYS OF NO SHOW. THEY DID NOT TELL US THEY CONTRACTED OUT THEIR INSTALLS AND THAT COMPANY WAS NOT THE FASTEST NOR DID THEY CLEAN. WE HAD TO STORE THEIR TOOLS DAILY. THEN WHEN IT WAS TIME FOR THE WOOD FLOOR WE HAD THE SAME PROBLEM. THEY WERE A WEEK LATE, THEN THEY LEFT THEIR TOOLS AND JUNK AT OUR FRONT DOOR WHEN FINISHED FOR A WEEK WHEN WE FINALLY CALLED PACIFIC COAST TO TELL THEM. THEY NEVER SENT ANY ONE BACK TO DO THE TRANSITION FROM THE TILE TO CARPET IN THE HALL TO BEDROOMS. AGAIN THEY DID NOT COME WHEN THEY SAID THEY WOULD. WE ASKED FOR MONEY OFF AND STORAGE OF THEIR TOOLS AND ONLY RECEIVED A LITTLE BIT OF MONEY AND TO GET THAT WE HAD TO GO AROUND WITH THEM. THE SALES/OWNER WAS VERY RUDE ABOUT IT AND MADE IT OUT TO BE OUR FAULT BY NOT CALLING HIM TO UPDATE.