Moon Valley has delivered and planted the highest quality trees, plants and palms for almost two decades, but did you know we've been designing and installing custom landscapes for just as long? Our team of of landscape professionals carries over twenty years of landscape and nursery experience and the same quality and service that has made us the #1 ranked nursery in Arizona for thirteen years extends to our landscaping division. Contact us to schedule a free consultation and let one of our experts create a package for any design and for any budget. From irrigation, sod, pavers, custom lighting & more, Moon Valley Nurseries continues to be Arizona's premiere source for landscaping and nursery needs.
Business highlights
33 years of trusted experience
Services we offer
Trees & Plants, Fertilizers, Landscaping, Delivery, Planting, Landscape Design, Tree Care
I wanted the best quality, largest trees. I didn't get them at Moon Valley Nursery. I was told by the phone salesman that I was getting 4-6 foot trees, a red grapefruit and a Mandarin orange tree. I was told that planting was free. They advised I needed a hole twice as large as the root ball, I needed the soil tested, fertilizer added and if my soil was "wrong" some additive. That would all be included in the planting. When the "contract" came by email the trees were $275.00 each and there was a $499.00 "get to the job" charge. I'm in Yuma, they're in Phoenix. Well, they are going to do it right and they're big trees so I paid the money, $1049.00 for 2 trees. They came to plant 6 weeks later. Dug a hole just large enough to get the root ball in, sprinkled some type of granular stuff in the hole, put the tree in, backfilled and watered. 15 minutes. The lead man couldn't speak english enough to understand after 5 attempts to figure which tree went where. The grapefruit tree is 45" at the tallest branch, the Orange tree is 38". 4-6 foot trees? Both trees came with "sale" tags on them for $199.00. The grapefruit has a 4" long new wound where a branch has been broken off. I called and talked to a salesman who explained how I misunderstood everything. He explained that the $199 price was for "cash and carry" not "delivery", even though I paid almost $500 for delivery. But, if I was unhappy he'd have a customer service rep call me. It's now almost 4 weeks and no call. I received an email from Customer Service asking how much I loved my new trees. I replied with the information above and pictures of the trees and broken branch. As of today I've not heard back from her either. I would never buy anything from this company. They have misrepresented their product and failed to make any effort to correct their faulty methods.
Description of Work: Buying citrus trees
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,049
John S.
09/2020
5.0
landscaping, greenhouses
+ 0 more
The workers all wore masks. They were very polite and professional.
Description of Work: We purchased ten vines. After deciding that the vines we originally requested were not what we imagined they would look like, they came and replaced them at no additional charge. They were very understanding.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Kimberly R B.
10/2016
1.0
landscaping, greenhouses
+ 0 more
Will not use Moon Valley ever! The snake oil salesman (heavyset older man) was nice at first, but when he realized we couldn't buy yesterday 10-1-16 he dumped us off in the middle to back of the lot and left us! I will never grace Moon Valley property again. We felt pushed and do not respond with our wallet when someone is hounding you to buy something. If the prices were more affordable, you would have had a customer that day, but because the way we were treated, you lost us as a customer forever! Customer Service is a quality I look for, and this type of treatment shows how you will be treated in the future as a customer.
Description of Work: I wanted trees planted in my front and back yard.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Hayes D.
01/2016
4.0
landscaping
+ -1 more
Delivery was scheduled, then the date was changed by us. The delivery was made on the original date. Poor communication between the salesperson and the delivery guys. It all worked out as we were home for the delivery. They did not call to confirm the date of delivery.
Description of Work: Purchased plants and had them planted.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$700
Joanne G.
11/2015
5.0
landscaping
+ -1 more
unknown
Description of Work: provided trees and landscape plants planted large trees
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,100
Cheryl M.
06/2015
3.0
landscaping, greenhouses
+ 0 more
There were many delays but we understood this was a busy season and unforeseen problems come up from time to time. Most of the work was done well but slowly. If we had not had a person at home able to have a flexible schedule, it would have been much more frustrating than it was. The sprinkler system has never worked properly. Apparently we were supposed to have had a "walk through" of sorts to verify all was done properly. This was never done and we have been watering much of the vegetation by hand for two months. We have texted the supervisor, made two trips to the nursery and spoke to Cassandra the manager and were assured this would be taken care of. We hired an outside company to try to fix the system, but they have told us it was improperly done and Moon Valley should be fixing it. As a side note, we noted that this company did not have a stellar rating on Angies List in the beginning but told the manager and other staff we were going to give them the benefit of the doubt by hiring them and it seems it came back to bite us. Also, we must say that whenever someone showed up to work, they were always courteous and professional, nice people. Would we use them again, or in retrospect have used them at all..........no
Description of Work: Remove trees and desert landscape from front yard and install sprinkler system, plants, grass and trees
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$11,000
ANNA N.
03/2015
5.0
landscaping
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$2,100
KAREN R.
03/2015
5.0
landscaping
+ -1 more
unknown
Description of Work: Moon Valley installed one large pindo palm tree and 6 smaller plants. The crew was courteous and efficient. They did a great job and we are very satisfied. I am very pleased with the plants also - they are good quality and seem to be thriving.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Linda B.
11/2014
1.0
landscaping
+ -1 more
Had moon Valley come to the house and develop an estimate for services. They never came back, called nor provided any information, quote, etc. total waste of time.
Description of Work: Had moon Valley come to the house and develop an estimate for services. They never came back, called nor provided any information, quote, etc. total waste of time.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Scott J.
06/2014
2.0
landscaping
+ -1 more
unknown
Description of Work: Worst irrigation system ever.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$4,000
Donald J M.
02/2014
5.0
landscaping, greenhouses
+ 0 more
Nursery Professiona Kjell Nisonger helped us pick out the palm tree we wanted to replace a large saguaro that had died. He was very knowledgeable and professional in explaining how to care for the tree in the initial weeks and urged us to call within the 90-day guarantee period if we saw the tree was under stress in which case a Moon Valley representative would come to treat the tree, or if necessary replace it. The price of the tree was a bit higher than we hoped, but we chose a larger size palm tree and the price included planting so we were satisfied. We also benefited from a 10 percent Angies List reduction in the price. Installation professional Brandon Gray arrived with a crew to plant the tree on the scheduled day and within the window of time he had called in advance to confirm. The planting was done well and quickly in the rather difficult spot we had chosen beside the pool in a raised planter area where the saguaro had stood. The crew cleaned up the area of the planting before departing.
Description of Work: Sold and planted a Mediterranean Fan Palm tree in our garden
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$540
Bonita G.
01/2014
5.0
plumbing
+ -1 more
Wow! I truly was more impressed with this company and my technician than any company I've ever dealt with. From my phone call to schedule my appointment, (very friendly scheduler in the office), to Jeff O. my technician I couldn't be more pleased. Jeff was on time, even early and he took the time to explain everything he was doing. He had my clogged drain clean and running free in a very short time. He had to change the trap under the sink so he could gain access because the previous owner had done some " creative plumbing" and he couldn't get access for the snake. My drains were clogged with grease and he recommended an enzyme treatment to keep my drains running clean. No hard sell or pressure to buy anything. I definitely will use them for any of my future plumbing needs.
Description of Work: Cleaned clogged drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$179
Mary P.
12/2013
1.0
landscaping
+ -1 more
Follow-up to previous review, went to choose the tree in Nov when the were cooler temps etc as requested.They did not have a mature specimen as previously purchased.After less than stellar conversation with Nate (I.e. He seemed to be giving a used car salesman talk), tried to say trees ordered just for me; has tried his best (if this was the best - that's a problem); when asked for refund would have to get approval from Corporate who was "Sal" - asked him to contact Sal and he made a hand motion that he is always up in the air - flying...Continued to ask for refund that this previous sale transaction. Then he offered one of the trees for $500.00 and a refund which I declined. What Nate didn't understand is that the customer service relationship was lost by him and I no longer want to do business with this particular Moon Valley Nursery despite nicely telling him. I finally got all of my money back in a form if a check.This nursery is not same nursery of past & will no longer buy from.
Description of Work: Replacement of Purple Plum Tree that died when planted in July
Rating Category
Rating out of 5
quality
2.0
professionalism
1.0
responsiveness
1.0
Michael P.
07/2013
2.0
landscaping, greenhouses
+ 0 more
Moon Valley Nurseries planted everything and set the watering schedule on the sprinkler system. Everything was fine immediately after the planting in March of 2012. Within 6 months 2 plants had died for no apparent reason. I was advised that we had a three month warranty and I would be responsible for purchasing new plants and planting them. If February of 2013 we had a freeze and one of the large trees did not fare well. I had two identical trees, one was fine, the other was not doing well. When I went into inquire about what to do I was told to use extras doses of "Moon Juice". Following their instructions, the tree was not recovering. I then went back into the store and ask for an arborist they have on staff to inspect the tree to advise what could be done to save the tree. The arborist did not call or if he did call, he did not leave a message. When I called the second time, one month later, he called to make an appointment the next week, however my wife and I were going away that week so we ask to schedule an appoint the following week. He told us he would have to call us again as he did not schedule more than a week in advance.. He never called and would not leave a phone number for us to call him. I then returned to the store and spoke to a manager, Kevin McGann, about the situation. I told him our story and he said he personally would come out to inspect on a Saturday. We waited all day and he never showed or called. We now have one nice tree and one dead one in our front yard. Feel free to drive by and take a look, 14418 W Desert Glen Dr., Sun City West, AZ3
Description of Work: We purchased two 48" box Ash trees and numerous other palm trees and bushes from Moon Valley Nursery and had them plant them.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$4,000
Jo Ann C.
09/2012
1.0
landscaping, greenhouses
+ 0 more
We had an appointment with one of them to come and give us a landscape plan and that was the last we heard of them. They did not bother to call us and tell that they were not interested or they could not do it. They just ignored us; so we just ignored them. In terms of their price, it was middle of the road. We were unhappy with them; so we will not use them again.
Description of Work: We bought an orange tree from Moon Valley Nursery and they planted it for us after a while. They were also supposed to give us a landscape plan.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$700
David B.
06/2012
5.0
landscaping, greenhouses
+ 0 more
Very Good!
Description of Work: Found a great deal on 3 small fruit trees installed here. They run specials in the Clipper magazine that comes in the mail so be sure to check it first before buying at the store. Good selection and the servicemen who do the install are efficient. I will use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$285
MICHAEL M.
08/2007
2.0
landscaping
+ -1 more
All 5 trees are either dead or half dead. I've tried contacting them, but have heard nothing. They guarantee their trees but don't stand behind it.
Description of Work: They planted 5 trees.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$1,300
Response from Moon Valley Nursery
In last communication with customer (7/31/07). It was determined that trees were being watered too frequently but with far too little quantity of water, over the past 6 months. The ficus and lime trees suffered through a hard freeze. Replacements were offered on the ficus but we show no record of the customer following through. These issues will be resolved to the customer's satisfaction pending communication with us.
CHUCK L.
11/2004
5.0
greenhouses
+ -1 more
VERY LARGE SELECTION OF PLANTS. ALL THE EMPLOYEES WERE VERY HELPFUL IN FINDING WHAT WE WERE LOOKING FOR. PRICES WERE VERY COMPETITIVE AND SO WAS THE PLANTING CHARGE.
Description of Work: BOUGHT AND PLANTED OUR QUEEN PALMS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
11/2004
4.0
landscaping
+ -1 more
THE SALESMAN WORKED HARD TO FIT MY BUDGET. HE SHOWED ME SEVERAL DIFFERENT PLANTS IN 100+ HEAT.
Description of Work: LANDSCAPED THE BACKYARD.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,000
09/2004
5.0
landscaping
+ -1 more
MOON VALLEY IS ALWAYS GREAT TO WORK WITH. THEIR PRICES ARE VERY COMPETITIVE, AND THEY GUARANTEE THEIR TREES AND PLANTS. I HAD ONE PLANT NOT MAKE IT THROUGH THE ARIZONA SUMMER, SO THEY REPLACED IT AT NO CHARGE. THEY ARE PROMPT, COURTEOUS, AND CLEAN UP AFTER THEMSELVES.
Description of Work: WORKED WITH ME TO DETERMINE EXACTLY WHAT TREES AND SHRUBS I NEEDED AND WANTED TO LANDSCAPE MY BACKYARD. THEY ALSO DELIVERED AND PLANTED EACH ITEM ORDERED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
SYLVIA G.
09/2004
5.0
landscaping
+ -1 more
PLANTED PALM TREES IN BACK YARD. WE HAD TO MARK WHERE TO PLANT AND THEY TOOK CARE OF THE REST. DELIVERY WAS ON TIME. PRICES VERY REASONABLE
Description of Work: DELIVERED PALM TREES AND PLANTED THEM
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Landscaping,
Greenhouses/Nurseries,
Plumbing
FAQ
Moon Valley Nursery is currently rated 3.7 overall out of 5.
No, Moon Valley Nursery does not offer free project estimates.
No, Moon Valley Nursery does not offer eco-friendly accreditations.
No, Moon Valley Nursery does not offer a senior discount.
No, Moon Valley Nursery does not offer emergency services.
Yes, Moon Valley Nursery offers warranties.
Moon Valley Nursery offers the following services: Trees & Plants, Fertilizers, Landscaping, Delivery, Planting, Landscape Design, Tree Care