Manny's Appliance Repair

When I called this business, I was given a very fair dollar amount for a service tech to come out and confirm my ice maker was in need of replacement, as I was fairly certain the motor has burned out. Techs responded the very same afternoon, were friendly, professional and assured me they would check for the availability of the part needed and call me the following morning with an estimate. I had already googled the part, so had a good idea of the cost and when they called with the estimate, I found it to be honest and fair in cost, along with the added cost of their labor. The techs responded back that very afternoon, and had my ice maker up and running in a very short period of time. I highly recommend this company for any appliance repairs you might need!

We had our washer and dryer serviced and installed and connected on 1/3/2022. The technician put the drain hose for the washer into the same slot as the drainage for our soft water system. This is a brand new house and we've been here for one month. This past weekend the soft water system regenerated for the first time and because the washer hose was in the way water went everywhere and we now have extensive baseboard and drywall in two rooms that have to be replaced. Manny's has refused to take any responsibility for this and said we have no proof that it was their fault. They are the worst company I've ever dealt with and the repairs are probably going to exceed $2000. You would think that someone who works on washing machines would know where to put the drainage hose.

The day before Thanksgiving our refrigerator stopped cooling. No other appliance repair place could help us on that day. Finally called Manny's, a technician (Sabino) arrived a couple of hours later, on time, and he explained everything he was doing. Replaced the compressor, addressed the cause of the failure, and the refrigerator was working again quickly. We were not a customer of Manny's prior to this, but they took care of us and they are now our go-to for appliance repairs. Highly recommend them!

Michael arrived promptly within the estimated forecast time frame. He moved quickly to work and determined the defect and potential causes. He checked other conditions which may have triggered the Fault Alarms and eliminated them as contributors.

It was great! Edwin was able to find the reset button and it worked! No need to fix or replace anything. Just a service call which is good for 30 days if he has to come back. Thanks so much and would definitely use them again.

Micheal did a great job, explained total process, very professional,arrived on time. We will use Manny’s and ask for Michael if we need them again.

The technician was super aggressive. He said it would take 6 months to get fixed if we used manufacturing warranty. He said it would take 3 hours to install and quoted $900. The manufacturer had it fixed in two days, no cost and the repair took 45 minutes.

UPDATED REVIEW: On December 28th, I sent a repair request to Manny’s Appliance Repair because my GE dishwasher died (no lights, no sounds, no response to pressing buttons; circuit breaker okay, etc.). I received a text message from Sonja at Manny’s, asking if I was interested in service. I tried to call her using the number provided by Angie’s List but there was no answer, so I returned the text, telling her I would like to schedule a service call (and that I couldn’t reach her by phone). She said she was on the phone with other customers and would call me shortly, which she did. I explained the situation and we scheduled an appointment for the next day with service technician Edwin. On the 29th, Edwin diagnosed the problem as a dysfunctional control panel. He provided an estimate for replacement ($337) and reiterated that the $55 service fee would be incorporated into the service charge if I either had the control panel or dishwasher replaced. I told Edwin I’d discuss it with my wife and we’d either replace one or the other and would contact Manny’s to schedule the appropriate service regardless. My wife and I agreed that the repair option would best suit our needs and I tried to call Manny’s on the afternoon of the 29th to schedule the control panel replacement. I got their voice-mail but couldn’t leave a message because the mailbox was full. I tried the phone number provided by Angie’s List, the phone number from Sonja’s call, and the ones on the repair slip Edwin left. No matter what I did either no one would answer the phone or I got their voice-mail with the full mailbox. So I sent a text to Sonja telling her we wanted to schedule the control box replacement as soon as possible and asked if she could give me a rough estimate as to the availability of the parts and when it might be possible to schedule the service call. Via text Sonja said she would ask Edwin. But I never received any update. On the morning of the 30th, I again texted Sonja, asking about the status of the repair job but all she told me was she already asked Edwin but would ask him again. After nearly 24 hours (now the morning of the 31st), I again texted Sonja and told her if I didn’t hear anything that day I’d look for another appliance repair company. No reply. I understand that this was happening in the week leading up to New Years Day but Sonja provided no information about the company’s hours or operations relative to the holiday or said there would be any delays, issues, or office closures related thereto. If she had at least told me if or when they’d be closed for the holiday, I would have been able to plan accordingly. Regardless, I find it hard to appreciate why Manny’s Appliance would allow its telephone voice-mail to become completely filled so that no message can be left for the company and, in effect, no telephone communication is possible, except through text messaging. Yet, I tried unsuccessfully for two days to get Sonja to reply to my repeated text inquiries to no effect. As I see it, in so far as the company was apparently not interested in completing the job, the offer to include the $55 in the cost of the repair is fraudulent. Moreover, how is it that evidently one person — and only one person (i.e., Edwin) — can answer the question about if or when the part is available and how soon the follow-up service can be scheduled? And since Sonja repeatedly said she’d ask Edwin my simple questions, either she didn’t do so or she did but Edwin couldn’t or wouldn’t respond to her. It was clear to me that all Sonja was interested in doing was saying she’d contact Edwin; she showed no interest in the fact that I repeatedly asked for a status update and ultimately must have decided she didn’t want me as a customer. As a result of the incompetence or indifference (or both) displayed to me by Manny’s Appliance Repair, I had to contract with another appliance repair company and incur another service fee. The technician from that company — E&J Appliance Service — quickly diagnosed the problem as a loose ground wire on the control board and nothing else. He re-attached the wire in only a few minutes and the dishwasher now functions normally. How is it that Edwin missed something so obvious and fundamental? Or was it easier or more financially lucrative for Manny’s Appliance Repair to say the control board had to be replaced? All I needed was some information. All I got was silence. I posted my review to Angie's List on January 5th. Thirteen days later, I finally heard from Sonja at Manny’s. In her text message, she apologized for what she called the “inconvenience” I’d experienced and offered to refund the service fee if I removed my review from Angie’s List. She also sent an impatient follow-up saying she would be closing up shop and wanted my answer presumably right away. How ironic, in so far as I waited nearly two weeks to hear from Manny’s and that was only because I posted a negative review. In her text, Sonja wrote, “I’m trying to get in touch with you” but I am and have been fully accessible by phone, voice-mail, and even an answering machine and was never contacted by her or anyone at Manny’s until I gave them an “F”. Clearly, Sonja wasn’t trying too hard to reach me (or she didn’t know about my negative review for two weeks and suddenly found it and panicked, which is a poor reflection on Manny’s; you’d think a company on Angie’s List would check on reviews more frequently than that). In response I wrote that I would take down the review “as soon as I receive the refund”, to which Sonja replied, “Okay great thank you”. Three days later she sent a text, saying Manny’s had prepared a check for me but added that it would be sent only after I removed the review. I reminded Sonja that she agreed with the conditions specified in my earlier text but she responded with, “I apologize if you took me saying okay as agreeing...”. Why wouldn’t I take “okay” to mean accepting the conditions I set forth? Is there anything about this company that doesn’t involve questionable and possibly unscrupulous dealings with a customer? My text reply to Sonja was firm and clear — that I would take down the review after I received the refund, not before, and that it was also evident that Manny’s doesn’t trust me, even though they have my texts to establish my stated intentions should a dispute emerge. Finally, I told Sonja that, if Manny’s wanted to play this extortion game, they could forget about the refund. That was on January 18th and I have received no reply (big surprise). This company burned me for the service fee, sent a technician who either didn’t know what he was doing or did but wouldn’t or couldn’t fix the problem (and who tried to convince me to replace a part that wasn’t defective), ignored my repeated attempts to service my dishwasher, and goes back on its word about honoring the agreement to refund my money. As I reminded Sonja in my final reply, “Manny’s dropped the ball, not I”. Based on my experience, I would advise caution in dealing with Manny’s Appliance, as they might drop the ball on others as well.

The magnetron had to be replaced. After the part was replaced my the tech it failed the first time we used the microwave. We contacted Manny's to arrange a warranty repair. Manny's response was not timely, and when they did decide to respond they didn't when the replacement part would be in. This repair took approximately two months to complete. Manny's did not seem to be considerate about our problem nor did they offer apology or compensation for our patience. I was so disappointed that I tried to engage a new repair company.

We contacted Manny's on Monday and they returned our call promptly. Arthur came out on Tuesday. He was running late but called to let us know and then called when he was on the way. We needed a part. He quickly called and procured a part and scheduled a return visit on Wednesday to install. He returned on Wednesday and installed the part. It worked!!! Arthur was extremely pleasant and helpful. We highly recommend him to anyone needing service.

Very well. On time, professional, reasonable cost.

Went smoothly. The young man who did the work was extremely nice and professional. A credit to your organization.

Both repairs were done very well. Jorge was extremely professional, courteous, friendly, and an well qualified repair person. Will definitely call this service company again and specifically request him, if possible.

The technicians were punctual, fast and friendly. They were informative about the problem. I wiould hire again.

Great! Flexible on time, worker was pleasant.

The installation of the oven went great. After an initially bad experience, the owner came out to the property to make things right and finish the oven install properly.

The man was courteous and professional. It wasn't worth fixing, but the service fee was only $55.

The repair man was very nice and wore a mask the whole time. Completed project

Great. Manny and David pulled it out and found the problem, cleared it. Then they got all the ice off freezer walls and cleaned up. They were able to show up within 1 hour of my request. Very professional

Great!. Michael was professional, on time and knowledgeable. He steam cleaned the defrost coil area in the back of the freezer and cleaned the rubber part in the back of refrigerator that was clogged and causing the problem.

Had a loud thumping and screeching noise coming from our gas dryer. Manny's fixed our igniter last year, so I called them again. After a 5-10 minute examination, I was quoted $455 for parts and $110 for labor for a "complete replacement of internal parts." I paid the $55 service fee and said I would get back to them. Paying $565 for a dryer that is only 3 years old was going to be a financial stretch for me. I decided to do some research--YouTube is a wonderful place! I was able to determine that I needed about $50 in parts. I couldn't for the life of me why Manny's gave me an estimate of $455 for parts, unless they were planning to replace the entire drum assembly as well (which made no sense). I called Manny's to get an itemized part cost for the estimate -- that was about a week ago and have not received anything. I went ahead and ordered the parts for $50 and did the repair myself. It probably took 10x longer than it would have for a repair person, but I got it done. All loud sounds are gone...for less than $50 and a few hours of work by someone who has never repaired a dryer before. There are a number of reviews that say Manny's overcharges. That is an understatement. I was almost scammed by this company that has all these positive reviews. Was almost shnookered by a rogue repair person? Or is this how the company does business? I don't know. But I will not be calling Manny's again.

I initially sought the chat services of a company (Sears) to help me figure out why I had no power to my oven control panel. I was told a new Oven Control Board would fix the problem. After installing the Oven Control panel myself the problem was still present. At that time I called Manny's to get someone out to the house. Mike showed up and discovered the issue inside of 10 seconds...not kidding. The issue was probably the result of a power surge that damaged the Terminal Board. After discussing our options it was determined that I could take care of the issue myself so he saved me right around $230. The control board was $305, service call was $55, and a new terminal block was around $20 on Amazon. I would not hesitate to call them again.

Arthur was very knowledgeable and gave helpful tips on how to maintain our dryer. It was very smooth working with this group and great customer service! Reasonable price too. I highly recommend and will use their service again when needed. Thank you to Angie's List for being a reliable source.

Excellent service. I appreciated his honesty and professionalism. He gave me my options and I listened to his recommendation and made my own decision on what made the most sense for me. By the way, he also wore a mask which I appreciated due to the COVID pandemic. Highly recommend.

Although, The Manny's Service Technician identified the problem as a bad magnetor and did not repair the microwave, he was upfront in advising to purchase a new microwave based on labor, parts, and service charge to repair the old one.