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HELPING HAND RESTORATION

Handyman Services, Water Heaters, Water & Smoke Damage

About us

LICENSE #233262. EMERGENCY #1-888-668-5422.

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

FLOOD WATER RESTORATION FIRE, SMOKE DAMAGE CLEAN-UP SEWAGE BACKUP CLEANUP CRIME SCENE CLEANUP EMERGENCY SERVICES ARIZONA.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Reviews

4.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
33%
3
33%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
3.3
professionalism
4.7
responsiveness
3.7
punctuality
4.3
Showing 1-3 of 3 reviews

Kat K.
08/2008
4.0
We arrived home from vacation to find our toilet supply line erupted while we were out of town. It was 10:30 at night, so we had a friend recommend Helping Hands to us. They arrived within 30 minutes of our phone call and immediately went to work. They gave us a prognosis on the overall damage and what they could do for the evening (just remove water and put in fans, remove carpets, or remove drywall and carpets). We opted to have them remove carpets that night and work to dry out the drywall with the fans. The next day, they returned to check the status. After several days of no drying in certain locations, they recommended removal of drywall in certain portions, but was only limited to certain sections. They came back every day (except Sunday) to check on the status of the drying. Each day they would report to us the status of the drying and make recommendations. Overall, they were friendly, helpful, courteous and enjoyable to interact with. They knew what they were talking about. Our primary contact, Jay, predicted that the reason our drywall was not drying was because it was aluminum backed. Once we finally removed the wall, it was indeed aluminum backed. We were staying in a nearby hotel and on several occasions, we would receive a call that they were waiting for us outside our house. The communication about when they were going to appear at the house was not clear and it was very frustrating. There was also an instance where the supervisor appeared on site with Jay, and they were clearly arguing frequently about both the job here and just in general. I found it very unprofessional. Our Insurance company agent informed us that in the past there have been issues with how much they charge for their services (and we got a bit of this sense in some of the comments they made). We haven't received our response from our insurance company yet to determine if they will cover the full cost or not yet.
Description of Work: Helping Hands removed the water from our carpets, removed our carpets, removed drywall in areas that would not dry, brought in industrial fans and dehumidifiers to dry out the wet walls. They carried away all the material that they removed and checked the progress of the drying on a daily basis.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$9,100

ROSE M.
08/2005
3.0
handyman service
  + -1 more
REMOVED A PANEL, SAW MILDEW, TAPED IT UP WITH DUCT TAPE, SAID HE WILL BE BACK, HEARD NOTHING. HE GAVE ME A REPORT AND WANTED A CHECK, PAID $250 FOR NOTHING.
Description of Work: CAME OUT TO CHECK MOLD.

Rating CategoryRating out of 5
value
2.0
professionalism
5.0
responsiveness
1.0
punctuality
4.0

$250

SHIRLEY R.
02/2005
5.0
handyman service
  + -1 more
HELPING HANDS WERE VERY EFFICIENT AND CAPABLE. THE WORKMEN WERE POLITE, KNOWLEDGEABLE AND PUNCTUAL. THE WORK TOOK NEARLY FOUR WEEKS TO FINISH BUT IT WAS WORTH THE WAIT; THE HEATER AND SURROUNDING AREAS LOOK GREAT. THEY EVEN WASHED THE GARAGE FLOOR (THE HEATER IS IN THE GARAGE).
Description of Work: REPLACED BURST WATER HEATER, EXTRACTED WATER FROM CRAWL SPACE, REPLACED WOOD AREAS AROUND WATER HEATER THAT HAD BEEN SATURATED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

    Contact information

    4830 E MAIN ST STE 12, Mesa, AZ 85205

    http://www.ahelpinghandrestoration.com/

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Handyman Services,
    Water Heaters,
    Water & Smoke Damage

    FAQ

    HELPING HAND RESTORATION is currently rated 4 overall out of 5.
    Yes, HELPING HAND RESTORATION offers free project estimates.
    No, HELPING HAND RESTORATION does not offer eco-friendly accreditations.
    No, HELPING HAND RESTORATION does not offer a senior discount.
    Yes, HELPING HAND RESTORATION offers emergency services.
    No, HELPING HAND RESTORATION does not offer warranties.
    HELPING HAND RESTORATION offers the following services: FLOOD WATER RESTORATION FIRE, SMOKE DAMAGE CLEAN-UP SEWAGE BACKUP CLEANUP CRIME SCENE CLEANUP EMERGENCY SERVICES ARIZONA.

    Contact information

    4830 E MAIN ST STE 12, Mesa, AZ 85205

    http://www.ahelpinghandrestoration.com/