Dry Star Restoration LLC

They were recommended by the plumber that found a leak in the toilet. They came out and removed the wet drywall and flooring and left 4 fans for 4 days. When they left a large hole in the floor remained along with the open sewer line. They said they would send a person out in a couple of days to go over the flooring. They didn't. I called to get the whole in my floor plunged up. It had been open for a week. They came and fixed it but left the sewer line open. It was open for two weeks with a bad smell and the fumes made us sick. I called the plumber out to see what the smell was. He said your sewer line is open and plugged it up. A total of 5 people came out and did nothing from Dry Star. Even the plumber called them to complain. To replace the floor and drywall took 2 and a half months. We used insurance on this and I had to keep telling them the insurance wasn't getting the information they said they sent. When I send a copy it was approved shortly after waiting for 3 weeks. Meanwhile they wouldn't move forward even after I said you left the sewer line open for 2 weeks making us sick. They didn't follow up and refused to do anything until I paid them. I never got an amount from to pay for about 6 weeks. I told them I received approval from insurance and let's get going. I could have sooner if they had told me an amount. After the work was finally completed. I said how are you going to compensate me for the delays and screw ups. They said they would deduct the bill for one hour of time from the plumber, I had sent a copy. I said you did nothing to speed this up and you should offer something to compensate for making us sick from the sewer gas. They refused. 10 weeks without a bathroom and allowing us to have dangerous sewer gas for over 2 weeks. Don't use this company they aren't interested in the customer even when they screw up.

They are a great company to work with. All of the technicians, to the office personnel and the contractor were great. Phenomenal work. I highly recommend. Friendly and professional.

Great at first, then areas of drywall that were water damaged were not removed like other areas. Large mirror and damaged drywall not removed, bathtub was removed and left in kitchen, 4 large full construction trash bags left in bathroom along with debris on floor. Custom base trim removed and thrown away (should have saved). Ventilation not closed off letting dust infiltrate HVAC system.

All of the employees were so professional and kind. Every department we worked with so professional and efficient. Everyone was always on time and let us know what was happening for each step of the process. Each job was so clean and efficient. After each job the cleanup was very thorough. This company truly cares about their clients. DryStar sure made this stressful situation easier and not so overwhelming.

One of our kids let the upstairs bathtub overflow while we were out of town, causing water damage to the bedroom underneath. We were referred to DryStar by a friend and within minutes of us reaching out, we were on the phone with Abbie and she had Spears and Ryan out ASAP. Spears and Ryan assessed the situation and even came back to work with our insurance adjuster, with whom they worked very well with. Spears and Ryan have answered our endless questions (even our quarantine addled "What day is it again?") Prompt, helpful, knowledgeable, totally non-judgmental of all our craziness, patient, and "southern-boy-to-his-mama" level polite. I want to hug them or shake their hands, but they're abiding by the pandemic guidelines. Thank you, Abbie, Spears and Ryan and the DryStar team. You have made a really awful situation for us considerably less stressful. We aren't done yet but we have confidence in your ability to see this to the end with minimal fuss. Thank you.

They were out to my house within 1 day of calling and gave me very good advice on the issues that I was having. They were honest and upfront and I would definitely use them again in the future and would recommend them to anyone that is in need of restoration work or estimates.

The entire process went by as smooth as could be. I expected with the kind of repairs needed to go through a nightmare scenario but everything was cleared up within a weeks time. The personnel Drystar sent out (Justin, Anthony, Martin, and Chad) were all excellent and very professional.

Amazing response time, excellent work was performed by justin, colton and John. I wish all contractors were like these guys...could not have gone better

Emergency services equipment were quickly installed and mold prevented, and then drywall repairs were made and paint was a perfect match. In addition a protective covering was placed on top of the water heater platform, which will prevent said platform being water soaked, should the pan overflow in the future. Excellent workmanship, completed in a timely fashion.

These guys are awesome! They came out within 45 minutes of my plumber calling them, fully ready to go. I was a wreck, and Justin and Alfonso were able to get equipment in place, to stop the water from damaging my home more. They were here for 3 days, and then I got a call from Chad and Garrett for repairs. We were able to get new floors at a great price, considering we were able to upgrade for the same cost. I matched all my floors throughout the house, and this turned out to be the best horrific experience ever. Chad knew his stuff about the new flooring, and really went the extra mile to make sure I was happy. I will definitely hire them again to do some home remodel work planned in the future.

1. For repairs, they want to work directly with your insurance company and leave you out of it. The technician told me that “A lot of people think they can negotiate with the money they received from their insurance company, that is NOT the way it works” - He may have meant that they have a different policy. It was very misleading regardless. 2. I never verbally agreed to nor signed the agreement to have Drystar conduct the repairs, yet somehow they received a signed agreement to conduct the repairs. 3. Billed as an emergency call for a non-emergency contact via Angie's list. 4. They charged the travel time from Phoenix to Tucson and never told me. This includes two trips to press a button on the dehumidifier, which took less than 2 minutes. 5. Attempted to contact the mitigation manager and left voicemail - never received a call back. This is my first negative experience with Angie's list, which I have come to trust over the past several years. Unfortunately, it appears as though I can no longer rely solely on Angie's list rating and reviews. I didn't research further until afterwards and the BBB complaints sound alarmingly similar.

They we're very helpful. I was very satisfy with the quality of the work and the work they did.

It went very well and smooth. Bennett their floor guy was a great good guy and all around professional!! Chad and Garrett both were very helpful and the rest of the workers that were at our home!!! Also Sid the carpet guy and his one man crew was excellent!!!! Would definitely recommend this crew and all around great company!!!!

They were terrific - very responsive, punctual, professional. They assessed what we thought might be mold, and determined it wasn't, then advised us on a good fix for a crack between our foundation at the house.

They were on time when they came, they left everything in good order, and they were just generally nice. When my water heater failed they were able to come in and brought a calmness to my situation and got everything fixed for me. I would highly recommend this company.

First of all, I have never had to deal with any flooding issues. Having said that, my experience was great with both the plumbing company that fixed the leak and everyone at Dry Star Restortation, LLC. They came out within a couple of hours of my call and set up equipment to begin the drying process free of charge for the first day. That gave me time to contact my insurance company to submit a claim and decide if I wanted to use their services or some other company. Justin, Zeven, Jose, and Aaron were awesome to work with and they talked me through the process of what to expect from beginning to end. They were super friendly and professsional! They came out each day to check on the progress being made of the dry out and to make sure my questions were answered. The dry out and demolition phase is over and I am now in the process of scheduling the restoration services but my experience to date has been great with all of them. Therefore, I don’t expect anything different in this next phase of completing the work. I would definitely recommend Dry Star Restoration, LLC to anyone in need of their services. While I hope not to experience any other floods, I will definitely give them a call should the emergency arise! Thank you Dry Star!!!

I've used Drystar before for damage and they were even more responsive for this job. Justin responded, showed up and removed the mold on the same day. Polite, fast, responsive. I recommend them.

Justin and Zeven explained exactly what they were going to do. They brought humidifiers in for a couple of days. Then they brought in fans to dry out the baseboards.

I’m pretty lazy when it comes to doing surveys/reviews but after having Drystar come out and do an amazing job for a 2nd time, it just wouldn’t sit well with me to not give a glowing review. In short, they saved us twice - from a flood incident and a fire incident that occured within the same year. Each time they serviced our home, they brought it back to prestine condition as if it was the first day we moved into it. What felt like impossible situations, they were able to pull it off. And not only were they able to get the job done, they got it done fast. As of this review, I am now moved back into my home and it was only 3 weeks ago that our incident occured. It’s almost magic how well and quickly these guys work. I would like to personally give individual thanks to the team for rescuing us from our situation. Richard and Robert who were our primary contacts through the whole process were always readily available to answer our questions - even late at night! John who immediately dropped what he was doing at the time to come see us the moment our incidents occured to get the ball rolling right away. Justin and Colton who were kind and courteous when moving our stuff out and back into the house. - Sorry for asking you to bring the heavy dressers back downstairs! Jenna who was so patient with us while we took our sweet time picking out carpets, tile and paint for the home. THANK YOU DRYSTAR RESTORATION TEAM!

Your worker were on point with knowledge, very respectful, Coodos to Justin and Zeven.

They did a really good job. They were very professional and thorough. I would definitely use them again.

We are in mid process. The dry out is done and awaiting approval from insurance for repairs to begin. Abbie has been fabulous with keeping me informed and the boys, Justin and Steven were really nice/personable and thorough with their explanations. My place is now dry and waiting to be repaired.

these guys are good. Starting with Martin, John, Justin, Chad and the others. good crew who know what they are doing and got things done well. Hard workers . From the owner on down, they were good here. thanks so much for doing a great job

Extremely well. Response to our problem was very prompt and work completed in a timely manner. John and Colton performed their jobs very professionally and courteously.

Good zeven and Justin was very cooperative would use again if needed