Day Advanced Air Conditioning

They were fantastic, The work was done efficiently and professionally. Keeping this number

unknown

They didn't come out on time. When they did come out, they put in a faulty control.

They were very great and efficient.

We had just purchased a house with a two year old A//C unit. Since we weren't sure how well the unit was maintained we purchased one of Day Advanced Air Conditioning's $49.99 central A/C inspection and tune-up specials. Day Advanced Air Conditioning showed up on time and did what we thought they were supposed to do. We thought it interesting that they showed up with three guys. While they were here they did mention that they thought we didn't have enough air return but didn't say much else because they were going to email us the results of their inspection. It's five months later and we still haven't received an email from them. About three months after their inspection we found a huge water puddle next to our air handler. The puddle was so big it flooded onto our daughter's new bedroom carpet. We called our home warranty company and they sent out their AC company to fix our AC. The other AC company said the condensation drain line was clogged and needed to be cleaned. They also said that whoever installed our AC and air handler did the worse job they had ever seen. The other AC company said that there was not a filter base so there was no way to change our air filter, they said that even if there was a filter base we still wouldn't be able to change our filter because the condensation line was in front of where the filter base should go, and our AC unit was 1 ton too small for our house (among many other things). We decided to get a second opinion so we decided to have another AC company check out our AC unit/air handler. The company who gave us a second opinion said the same exact thing as the company that fixed our leak. Frustrated that we can't get the mildew smell out of our daughter's new carpet I decided to call Day Advanced Air Conditioning to see why they didn't clean the condensate line when they were here or notice all of the issues I had with my AC unit. The guy on the phone told me that the service I paid for only checks to see if my AC unit runs to the manufacture's specifications. I would NEVER use Day Advanced Air Conditioning!!! I expected them to check my air filter, clean my condensate line, you know, tune-up type of stuff. Apparently that's not what a tune-up is to them. Since they sent three guys to do an inspection and tune-up I'm guessing they had hoped to do more to my AC unit. Not sure why they couldn't have cleaned out the condensate line.

very well, service performed and Steve was very professional

This is a hard one to call and I do NOT like writing even slightly negative reviews, but. . . When I called to schedule, they were scheduling two weeks out, which might be understandable as it's starting to warm up and the demand is probably pretty high, but I was surprised at the delay. That said, their two techs arrived a little late (20 minutes), but they were quick to introduce themselves and went right to work. It took them about an hour and 15 minutes to service/inspect our two units, but the odd thing was that when they were finished they went to their truck and stayed there for at least 45 additional minutes doing something (?). They finally came to the door and explained that their boss would call me with the report (their English was not very good and the lead guy was obviously struggling with explaining just that). I noticed on the invoice that they were recommending something be done with the motors, and capacitors, but it was hard to discern much from their cryptic notes. The bottom line is they weren't able to explain anything in person, so at this point I'm pretty much in the dark. Steve Day did call me several hours later, but his telephone report was filled with meaningless (to me) technical info, and not much substance. He also seemed pretty unsure of what his techs found, so that makes two of us. He told me they were going to be at the big home and garden show this weekend, but he would email me a report with pricing info regarding the work they are recommending when he got around to it (my words, not his). That didn't make me feel very important as a customer, but what the heck. Several months later and I've not received a report, a phone call, or the time of day! So, at this point I have no idea what they did, what they found, or what they recommend -- NO REPORT! I've had these service/inspections done on the two units twice a year for the past 12 years by various HVAC companies and this is the first time we've been left in the dark concerning what was done and what they found. They have stirling reviews on Angie's List, but mine isn't one of them! After inspecting the outside units when they left I found several sheet metal screws missing (empty holes), so I'm suspect of the quality of whatever work they did.

Excellent! While I had my unit installed in January of 2013, I waited until now (June 2014) to write this review because I wanted to see the results. I got the data from SRP. My total kW-H usage for July and August dropped 35% for 2013 compared to 2012! - even though the average daily temperatures for those months were essentially the same for both years. When you look at months like March, April, October and November, the total usage is about the same - but we don't run the AC in those months. There was also a ~20% reduction in Dec 2013 and Jan 2014 when the heater kicks on. I have the data charted in Excel, and I'd be happy to share. This stuff is not cheap. I did get 3 bids, and Day was not the lowest. I rejected one bid out of hand because the guy wanted to sell me the cheapest stuff available. There was another reasonable bid that was a bit lower Day, but using 2nd tier components. I went with Day because the small difference in cost didn't justify the difference in component quality. Plus, he just impressed me with his knowledge of thermal dynamics, etc. (I am an engineer, so I know some of that stuff.) If you want the cheapest bid with the cheapest components, look somewhere else. If you want a quality job with 1st rate components and attention to details - I don't think you can do better than Day. They have made AC into a science - really, these guys do their research!

They were knowledgeable and professional and there wasn't a problem with scheduling. They are our AC provider now.

They were quick and recommended some things for future repair.

Offered clear options for the easiest (and least expensive) to the most comprehensive solutions for better filtration and airflow.

I cannot be happier with the work done. They did an outstanding job and were great to deal with. Every employees was more than polite and worked very hard to get this done quickly. I would recommend them to anyone.

very well, he was very informative. punctual

The gentleman was very professional and courteous and carried out his inspection in a timely manner. He arrived at the appointed hour and completed his work promptly. I would use the company again with out hesitation.

Mr. Day spent 2+ hours inspecting my system and reviewed everything with me in detail. He found several things which had been done incorrectly by other companies who had done warranty work for me. He checked my electrical panel and found a loose wire then fixed it. Bottom line, he gave me the most thorough and complete inspection of my air conditioning system, from attic to ground, that I have ever received. My system is about 15 years old. When it finally does die, I know who I will be calling to give me a new one. I found them responsive, professional, knowledgeable and honest.

Dave was professional, knowledgeable, and thorough, in the tune up that he performed on my system. I plan to call him again, when my next service is due.

Everyone we dealt with at the company was excellent. The installers protected floors and were courteous,pleasant and punctual. The entire job took a little bit longer than we anticipated,but was completed in two days time which is still very good. David and Steve answered all of our questions and provided us with 5 different options with estimates for each option. David was on site with the installers much of the time. they made sure we understood exactly what was going on with the install. They paid attention to detail and even touched up the wall paint where the new thermostat was placed ( as it was a smaller size than the original one)and the attic access trim. They filed the paperwork for the city for the rebate we will be entitled to and registered the unit so all warranties will be fully enabled. We would use the again.

It went very, very well. Steve showed up right on time, and then spent over an hour checking out my unit and thermostat. He tested the batteries on my thermostat and suggested they be replaced. I happened to have extra batteries, so he installed them for me. He then climbed up on my roof to check out the unit. He took pictures, and explained that there is a possibility my external fan will go out within the next year. He also told me my unit is really in pretty good condition. He also made recommendations as to what kind of filters to use, and went into great detail about why certain filters are not advisable. After his inspection he spent over 1/2 hour explaining everything to me. I was actually dreading this appointment, thinking I would be told I needed a new AC unit. That was not the case at all. Although I will probably have some upcoming issues with the fan, he said my unit was in pretty good condition considering its age. I believe Steve and his company are very honest people who would not take advantage of people who run into problems with their air condition units, especially in the middle of the summer. I would not hesitate to recommend this company to EVERYONE!! :)

The technician arrived a few minutes before the scheduled time :) and continue to perform a thorough inspection of my A/C system. I was briefed thoroughly and the technician went out of his way to insure that I understood everything. I will definitely use this company again.

Very professional, Steve Day worked directly with me and took care of a multi-day repair in a timely manner. Things have worked fine since the repair was completed. I would use them again. I found them very honest, professional and easy to deal with.

He was late an hour or so first appt.(his office called us that he was going to be late. He took at least 20 pictures or more. he promised he would send me an email describing what he found and recomendations.- still waiting Crossed some wires outside and fan outside was running non stiop Called him back to fix the fan (again late) because of the crossed wires.

Punctual and professional, very informative. Replace worn parts in effort to extend life of system. Was no high pressure sales. Will definitely use again.

Everything went well as usual. Steve is very honest and explains what he is going to do before actually performing the work. Furthermore, he does a great job for extremely fair pricing.

Our home air conditioning system was on its way out and a new one was needed. I called 4 different contractors with different manufacturers including Day Advance Air and Home Depot.. Of all the contractors Day impressed me the best. I should point out that previously I was a sales engineer for Trane and therefore had a little upper hand in knowing what I wanted and understanding the bids. Some of which made no sense, but anyway. Out of all them , Steve Day was the only one who took the time to explain why he was going to do thjis and that to the system and why the unit which I ended up installing was the best one for my house. Now granted his bid was a little more than others and a lot LESS than HOME DEPOT''s, I felt I was going to get the best service for my dollar, and was I ever surprised on hi service. A) First the furnace was bigger than the opening, no problem; Steve made the opening larger and had a prefessional drywall contractor come back and to put things right. B)Secondly. while Steve was installing the unit he noticed how bad the ductwork was and ineffiecent it was. Now did Steve charge m,e more for this nope, he said it was his fault and he would make the adjustments free of charge. I should also mention that this took longer than expected and it was getting late and in the summer, Steve offered to put us up in a hotel until the job was done , but we refused and said we can make it through the night. C)Third, while the system was up and running he did notice by doing tests first and showing me the diffencethat it was not running as good as it can. He informed what he could do and the cost to so, which I agreed to, did it and now the system is running great in fact I have sved some money listening to Steve. D)Finally Steve has come over twice a year for basic tune up and check on the system, and each time the system works better. After all this you can count on me to refer Advance Air Conditioning to anyone and everyone

March 2nd, 2011 I purchased a bank owned home and I called Day Advanced Air Conditioning because the unit was not functioning at all. Steve from Day Advanced came out to look at my situation. He didn't just look at the unit and quote me on a replacement. Rather, he looked at the entire system as a whole, and I'm sure glad he did. Steve unearthed a fairly serious mold problem. Steve from Day Advanced recommended replacing the ductwork, as well as the unit and I could not be happier. I can feel comfortable that since the ductwork is new, my family is not breathing in any of the toxic mold that was present when we bought the house. The work was completed by a great group of guys in just 2 days. If I had gone with any other company, I would have a new unit, but my unsuspecting family would be breathing mold. The end result was an HVAC system that works like non other I have ever owned. The system is so quiet I don't even know it is running. Every room is exactly the same temperature, with no hot spots. I can now say that I understand the difference between a good and bad HVAC installation. You guys are amazing. Your customer service is second to none - truly old school. I am so impressed with everybody in the company, that I am in talks right now to go work for them. I don't know a higher compliment that I can pay this quality company. Sincerely, Trevor Berg