Cook Remodeling & Custom Construction Inc

UNPROFESSIONAL!!! After reviewing Cook Remodeling and *CUSTOM CONSTRUCTION* website where the company advertises "Expansive Home Addition...custom home office, media room, mother-in-law suite, bedroom, walk in closet, hobby workshop, golf cart garage, even second story home addition Patio Enclosure, and enjoyment Guest House/Casita, Gazebo, Patio Column Removal" I contacted the company for a window and door removal from a load bearing wall and wanted another door put in place. The gentleman who returned my call realized I was undergoing an entire kitchen renovation and basically stated Cook's Construction specializes mainly in Kitchen and Bathrooms and asked if my kitchen was already contracted out. Since my kitchen is nearly completed and he couldn't have the entire job it is basically a "waste of his time to play middleman and hire someone else to frame my wall". I was unaware I was wasting his time seeing that the website does not specify Kitchen and Bath only. I am planning to build an entire guest house and master bath remodel in the near future and WILL NEVER use this company. I feel they were rude and extremely unprofessional! I am new to the Tempe area but have been an Architect for nearly 20 years and do not tell my clients they are a waste of my time. If Cook's wants to only specialize in kitchen and bathrooms they should be more clear.

They did give us a good design. They did their job well. They had good follow-up. However, they were late getting back to us on some of the drawing recommendations. We ended up selecting another company as we received three different estimates. They came up with a plan that fit our needs but we did receiver a design that we liked better.

We really like them. They are very honest, and they guarantee their work for like five years. What is very nice about it was that it was an honest mistake. Everybody makes mistakes, but they came out and took care of it. They are just nice people.

I did not get a formal written quote. It was just a ballpark type of thing. They were good. I might possibly get another quote from them in the future.

I didn't get the service done because the price was to high. He was very nice, professional, and knowledgable. I would use him if the price was right.

The guy that came out to do the estimate was very credible and took his time doing the estimate.

The quote received was over $5000 more than the two companies I requested quotes from. Not sure what the huge dormancy was.

They were first class. They were courteous and professional. They were not cheap. I was glad I used them… the add-on looks like part the original house.

I would recommend this company to anyone who asked. They are professional, responsive, and honest.

They weren’t able to perform the job because it was too small, but they gave me a great referral. I appreciated all of their helpfulness, and that they didn’t take on the job by marking up the price significantly.

As with most projects of this size, there were occasional delays and communication lapses (mostly with Sears, who they work with to provide the appliances), but overall, I was very pleased with Cook Remodeling. Jason, the designer, worked with me to create the kitchen I wanted. He was flexible about appointment times and tried to meet with me in the early evening after I got home from work. Although I made all my own choices, he was good about letting me know the pros and cons of them based on his experience. During the process, he was very busy, but usually returned my calls promptly and addressed all my concerns. Jeff, the project manager, was also very responsive. Cook Remodeling leaves a notebook at the site which allows you to leave notes, even if you can't arrange telephone or face to face contact. Jeff addressed all my concerns, even the ones that showed my inexperience with the process! As an added bonus, he didn't make me feel stupid for asking! All the workers left a clean work area when they left for the day, and when possible, they even hooked up a sink to make it easier for us. I was also able to keep my refrigerator plugged in until the new one arrived. Cook guarantees the work, and I've been very happy with my new kitchen so far!

It turned out to be more than what I was willing to spend. I put the project on a back burner and got involved with other projects. They were honest about what they quoted me. They followed up several times to see if I had any questions or wanted to change anything. They were very good. The guy was on time and very pleasant. If I had done the work, I would have probably hired them. They were a little high end and the price was a little higher. I could have probably gotten a lower price someplace else.

Cook Remodeling did an outstanding job. Our house had some unknowns with the kitchen and family room floor which was over the basement. It was uneven and we all knew it would have to be leveled prior to any cabinet or flooring install. The condition was worse than anticipated but when confronted with the situation the Project Manager, Jeff Gorszczyk, addressed the problem and found solutions. As with any project of this magnitude there are speed bumps along the way. Each and every issue was identified and solved correctly and efficiently. All the challenges were discussed and addressed without delay. During the demo and reconstruction the selection process continued. Products selected arrived on time and when needed. Any and all delays in delivery were not a problem. Throughout the project Cook employees came and went as necessary. We gave them complete access to our home. Every Cook employee was professional, talented, trustworthy, courteous and respectful of our home. The professionalism of each of them was amazing and a real first for us to experience. Working with James Furzer as Project Designer and Jeff Gorszczyk our Project Manager was a real pleasure. We have dealt with contractors of various specialties and never felt 100 % comfortable with their employees or their workmanship. Again Cook was amazing.

I have already signed a contract with them. I have been having discussions with them for probably a couple of months now. They have quoted me about $25000. They were responsive and answered all my questions. I felt like they were giving me the straight scoop. When you think about anybody you are doing business with that you have never done, it’s kind of like the feeling more than anything else. I will have to first see how the work comes out before I hire them again.

My experience with them has been very good. They had a high rating on Angie’s List. They are very responsive. They hire subcontractors to do their work and every one of those subcontractors has been very good. The sales representative designed the kitchen for us, and he solved a lot of our problems. We are very happy with that. The quality of the cabinets that they installed is excellent. They did 4 countertops for us, which was also excellent. They also did our tile floor and that turned out fabulous. When they came out to do the demolition, they were very careful. They did everything they could to keep the dust down, and they put up barricades to keep the dust in one place. They did everything they could think of. They clean up after themselves. Everyone is polite and professional. If they tell they are going to be here, they are here. Their price is fair. There were very few problems on the whole. If there is a problem, they go out of their way to fix it.

Jeff and his staff have always done an excellent job, and I would highly recommend Cook Remodeling. I know I can trust Jeff to complete a high quality project on time and for a great price.

They gave us a tentative schedule and they did it in a manner that was not rushed. They had an experienced group and they did an excellent job overall. They cleaned up after the jobs were done and were very professional. The work looks great. They were quick to fix any problems I pointed out and we would definitely use them again.

They provided a very detailed bid based on my initial written requirements, this bid was then converted to a detailed contract so that everyone understood the scope of the work to be provided for the agreed upon price, this is a very important first step. The owner, Jeff Cook, was the customer interface for the bidding and contracting process which went very smooth. My project was then added to their schedule and a project manager was then assigned. The project was started on schedule, the work site was cleaned every evening, I was kept informed as to when the various workers were to be on-site for each of the project phases (concrete, framing, roof, etc) and the workers always were on-site when scheduled. This was a large project and it was completed in a timely manner given three major Holidays during this period. The workers were all very professional and courteous and were extremely experienced in their various trades. Two changes were made after the initial contract was signed (upgraded garage doors, gutters) and were estimated and agreed upon by both parties. The project manager visited the site regularly to see the work progress and both he and Jeff Cook were available by phone at any time. Jeff Cook also visited the site several times and we spoke on the phone several times, and Jeff was on site for a final completion walk around. It has been 9 months since the building was completed and everything looks just great. I am retired, so I was at the job site daily when workers were present so I saw first hand the quality workmanship that Cook Remodeling put into my project. Jeff Cook and his workers are committed to providing an outstanding product and customer satisfaction. I am positive that they were the right choice for my project and would recommend them to everyone.

Very very well. They were very professional, very responsive and kept close to the estimate. Did the work in a timely manner, had excellent subcontractors. After hearing so many horror stories about remodeling, it was a pleasant surprise to have it go so smoothly (this was the first home remodeling in my life). I had an architect draw up the plans and get the city's approval. Cook Remodeling worked off these plans and completed the work in the time they promised. I have recommended Cook Remodeling and will do so in the future.

My late husband was an architectural engineer so he was very particular about about the people who worked for him. They did a very clean and beautiful job.

We called them and they suggested that we don't put the doors back in there. We decided to put in a big window instead. They did the job and it is so gorgeous. It really brings the outside in. Everytime I walk by, I just smile. It is just magnificent. Everything was done with such perfection. Everybody cleaned up very well, and there wasn't a speck of dirt anywhere.

It went very, very well. I would highly recommend them. They were timely and professional.

They were out at the home show. They came out to give us a bid. It was way too high. I am sure that they do beautiful work and provide wonderful service. Since we don?t have a fancy house we don?t need a fancy kitchen. They were excellent, but beyond our price range. As a result we didn?t use them. We probably would?ve gone with them had they been cheaper.

Working with Jeff and Jeff was great - they were actually more proactive with the job than we were. The only delays were caused by the city when we were adamant about installing a fire suppression system. Jeff and Jeff were absolute troopers and helped us negotiate around all the red tape we faced. Their work was so good that a window sub-contractor (who doesn't work with Cook) was extremely impressed. All their sub-contractors were very professional and when a new A/C unit wasn't working correctly, Cook responded and had someone out within 30 minutes of our initial call in the summer. We are already planning on having them work on subsequent "phases" of remodeling. Every person we talked to was wonderful and responsive. I also believe the owner is more picky about quality than either of us.

There was very little that went right the first time around; except for the flooring that I insisted was subcontracted to avoid losing the warranty on the Bamboo. This was supposed to be a green remodel but lots of reusable stuff got thrown out anyway. Most notably the bathroom vanity top which could have been donated to Stardust. They also broke a ceiling fan shade and CFL lightbulb. We did not learn about the broken light bulb until a day later which exposed us to mercury vapor. Very bad, especially for our autistic son. They also damaged the oven cabinet on the dining room side, a sliding pocket door is now crooked because they did not want to go through the extra expense of doing it right. I also found out later that the patio door got damaged while they were bringing the old interior doors to our patio for insurance purposes. Workmanship was not up to par except for the flooring, most of the carpentry Kevin did and the drywall Alvaro did. I wished they would have re-textured all of the walls though and not just spot texture. The plumber was a disaster: needed to be redone because there were major leaks by the laundry set-up and with two toilets, where the old bolts were reused and the toilets were not shimmed properly; so the bolts broke and cause leaks around the toilets. The electrician did great work when he showed up. In the haste of getting ready for inspection, rafter holes for new wiring tore out, diminishing rafter strength. Not all work that needed a permit got done with a permit which had to be corrected later. The painting crew just 'raped' the house with their extremely sloppy work: caulking over old caulking, no cleaning prep on dirty walls, no filling of holes, careless priming of new wood (some finish painting was done over bare wood) not enough sanding between coats so dust adheres to the doors. New drywall texture was primed improperly so the final painting is uneven. Several walls were painted with the wrong color, rolled with thinned paint leftover from spraying the ceiling. No prior experience in staining fiberglass doors which are still not finished 12 months after installation thereby voiding the warranty. Subcontractor, Conrad, was given numerous opportunities to do the job right but just could not do it. He came over himself and spot painted doors after sanding them in a circular motion. What a horror nightmare; certainly not dreams come through as advertised. The job was supposed to be done in 6 weeks as to disrupt our home life no longer than necessary for our autistic son: the job is still not finished after 14 months and Jeff Cook keeps insisting I pay him more now, despite our agreement for a final payment when the job is finished right. Although Cook Remodeling came highly recommended through friends and Angie's List, our experience with them has been less than pleasant. Please help us resolve lingering issues with them so we finally can get our house in order and get on with our life. THANKS.