Response from Cook Remodeling & Custom Construction Inc
Thank you for rating Cook Remodeling so highly for our responsiveness and professionalism. Our team works hard to deliver customer satisfaction, and we appreciate the recognition. We also shared with the team the survey you completed at the end of the project how happy you were with the quality of the work. Most remodeling companies do not have specialty trade professionals for employees since they would not have a full time job working for one contractor. For your window installation, a subcontractor was hired to do the masonry work to complete your project. We know you wanted the subcontractor to be there at 7 AM, and we told you that would not be possible. Subcontractors are working many jobs, and they determine their schedule and communicate when they can be there, and we communicate to our clients a range of time they said can be expected to arrive. Sometimes they arrive at the end of that range because of their conscientious work on the previous project delayed them. We feel very blessed to have many great subcontractors that we work with, that when we tell them what day we need them on a project, they do their very best to fit us in their schedule, even if it means a longer day for them!