Cook Remodeling & Custom Construction Inc

General Remodeling, Kitchen and Bath Remodeling, Electrical,

About us

Cook Remodeling and Custom Construction is an award winning, design build firm serving the East Valley of Phoenix since 1979. Our design professionals will come to your home, provide a free ballpark estimate, develop a scope of work to fit your budget, and help with selections. Our nationally certified Project Managers and field team will renovate with the care as if it were for their own home, broom swept every day, delivered on-time, on-budget and beyond expectations. Award winning .

Business highlights

46 years of trusted experience

Services we offer

In Design-Build. Eco-Friendly Wow Kitchens. Luxurious Bathrooms. Expansive Additions. Get Away Guest Houses. Garages. Patio Enclosures. Residential Elevators. Outdoor Rooms & Column Removals. Home Office & Custom Entertainment Centers.

Services we don't offer

Manufactured Housing

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.698 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
5%
3
6%
2
1%
1
9%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 76-98 of 98 reviews

Richard L.
08/2016
5.0
roofing, woodworking
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Cook Remodeling & Custom Construction Inc
Sometimes it is the odds and ends that add up and need attention. Glad we were able to spruce up your property!

James Z.
05/2016
5.0
remodeling
  + -1 more
unknown
Description of Work: I did not use these individuals
Rating CategoryRating out of 5

Response from Cook Remodeling & Custom Construction Inc
Thank you for taking the time to share with the Angie's List community that you grade Cook Remodeling with an "A"!

lynne K.
04/2016
5.0
doors
  + -1 more
unknown
Description of Work: We had 12 doors installed in our home for an updated look. Cook door installers were exceptionally good.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Cook Remodeling & Custom Construction Inc
All new quality doors really updated the look and provided solid quality. Glad to be of service!

darla G.
10/2015
1.0
remodeling
  + -1 more
unknown
Description of Work: Never responded

Rating CategoryRating out of 5
responsiveness
1.0


Scott C.
08/2015
2.0
remodeling
  + -1 more
unknown
Description of Work: "We had Cook Remodeling do a major project involving enclosing car port into garage and entirely remodeling kitchen, including moving walls and creating a laundry room. The total cost was around 100K. We chose them with the belief that they had the experience and size to make sure permiting went smoothly and that the design team would help us by knowing things we didn't even know we didn't know about kitchen design. The original timeline called for a 5 week project. After 12 weeks we were finally able to begin using our kitchen with completion of little odds and ends 2 weeks later. |The project was plagued from the start. Plans had to be submitted twice to the city for the simple reason they didn't measure the house dimensions properly. The same measurement errors spilled into the kitchen with us having to make significant adjustments in the cabinetry because the plan showed that we had a bigger house than we really do. They consistently made the mistake of over promising and under delivering. Whenever we came across a problem, (of which I unfortunately had to catch several where simple mistakes had been made) I would get multiple conflicting answers on what the problem was and what might be done to remedy it. The delays in the project did not come from us 'changing our minds' on what we wanted, they were almost exclusively due to having to correct things that had been done wrong or from the contractors or sub-contractors not showing up as scheduled. They were careless about locking doors at the end of the day, they didn't keep the job site as clean as they claimed they would, which was a big deal with us actually attempting to live in the house as the job was done. |The quality of workmanship was good though not perfectionistic. I am generally happy with the final outcome though I come away with the sense that if I had not been that 'annoying homeowner' supervising too closely all sorts of things would have slipped by that would have left me very unhappy. They were very fair with me on the financial side and I did not have to have conflicts over money. And they did seem eager to 'make things right' as each problem came up. However, I would not choose this company again."
Rating CategoryRating out of 5

Response from Cook Remodeling & Custom Construction Inc
We apologize for the issues on this Project. We have addressed our processes to improve our procedures to insure this does not happen again. We are thankful for your communication, and allowing us to make things right. It is our wish that you enjoy your newly remodeled home for many years to come.

Dennis L.
06/2015
5.0
remodeling, interior painters, replacement windows
  + 1 more
unknown
Description of Work: Installed crown molding, repaired a water leak in exterior wall above master bedroom, patched settling cracks in walls and around windows, prepped and paintered master bedroom. |Project started on time, ran smoothly and finished on time.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Curtis W.
01/2015
5.0
doors, electrician, garage doors, remodeling, lighting
  + 3 more
unknown
Description of Work: I wanted to put a side door in my garage, so a new opening had to be created in the wall and door hung in it. This required a concrete stoop and a new light fixture with wall switch. I had a hard time finding someone to do the work; it was either too small a job for most companies I contacted or too large a job for handy-men. Cook remodeling was willing to do the work. | |I set up a meeting for them to come out and give me a bid. An hour after not showing I called them and they came out and apologized for missing the meeting. The rest of the work was all done on time so I'm not really holding that against them. | |The work was good and would recommend again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$2,565

Response from Cook Remodeling & Custom Construction Inc
We know something as easy as a side door can make a world of difference in making one’s life easier, and we were glad to install one for you! We have now created a small projects division to serve our clients even better. We enjoyed working with you, and look forward to doing more remodeling projects to transform your home to be more how you want it to be.

Judith R.
01/2015
5.0
remodeling
  + -1 more
unknown
Description of Work: They added an addition (office) and enlarged the dining room. I highly recommend them and the company gets high marks from Sun Lakes residents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

Response from Cook Remodeling & Custom Construction Inc
Thank you for your review. We love to beautify the neighborhood! So glad we could design and build your project to facilitate your lifestyle!

karen W.
09/2014
5.0
remodeling, home remodeling
  + 0 more
unknown
Description of Work: Remodeled master bath and other misc. work. The finished project looks great. There were a few quality issues but were resolved. They we're clean, responsive and we enjoyed working with the owner and the project manager.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Cook Remodeling & Custom Construction Inc
It is such a great experience to be able to walk into a newly remodeled Master Bathroom, its a great way to start and end your day! Thanks for choosing Cook Remodeling.

Gary L.
06/2014
3.0
remodeling, replacement windows, woodworking
  + 1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
1.0

$20,000

Response from Cook Remodeling & Custom Construction Inc
Thank you for rating Cook Remodeling so highly for our responsiveness and professionalism. Our team works hard to deliver customer satisfaction, and we appreciate the recognition. We also shared with the team the survey you completed at the end of the project how happy you were with the quality of the work. Most remodeling companies do not have specialty trade professionals for employees since they would not have a full time job working for one contractor. For your window installation, a subcontractor was hired to do the masonry work to complete your project. We know you wanted the subcontractor to be there at 7 AM, and we told you that would not be possible. Subcontractors are working many jobs, and they determine their schedule and communicate when they can be there, and we communicate to our clients a range of time they said can be expected to arrive. Sometimes they arrive at the end of that range because of their conscientious work on the previous project delayed them. We feel very blessed to have many great subcontractors that we work with, that when we tell them what day we need them on a project, they do their very best to fit us in their schedule, even if it means a longer day for them!

Kelly O.
06/2013
1.0
remodeling
  + -1 more
n/a
Description of Work: I called Cook Remodeling to see about getting an estimate. Unfortunately I called from my work number which shows up as an 800 on caller ID, and the line was picked up and hung up over 7 times within a two minute time span. Shortly after I called from my cell number and was told that they thought I was a marketing call and that is why. The issue I have with this is no one even bothered to confirm if that was the case, even after the 7th repeated attempt, and because of this I will take my business elsewhere!
Rating CategoryRating out of 5

Response from Cook Remodeling & Custom Construction Inc
We are sorry for [member's name removed]'s experience. It was highly unusual that only one person available to answer the phone at that moment, and she was on another phone call at the time. She answered the incoming call [member's name removed] had programmed prepared to ask if she could call the person right back, but there was no one on the call to respond, only a recording that said, "hold the line...". She did hold for a moment, but then returned to the other person who was holding. When she saw the same number call back while she was still on the original call, she let the phone call go to voice mail so she could call back as soon as she was free. She apologized to [member's name removed] for being on another call when the call came in.

tracy B.
07/2012
3.0
remodeling, home remodeling
  + 0 more
No showed.
Description of Work: No showed.
Rating CategoryRating out of 5

Response from Cook Remodeling & Custom Construction Inc
What can we say? The Project Designer worked until late Friday night, the office was closed, the calendar didn't get updated that the appointment got moved to Monday morning, and he forgot! It's a first time for him that he missed an appointment, and we're sorry it happened.

Jan M.
04/2012
5.0
home remodeling
  + -1 more
Very good. They were very helpful.
Description of Work: Even though the company was not a good fit for my situation. They helped to point me in the right direction and get me in contact with other companies that was a much better fit for my small job. Thank you for all your help.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Cook Remodeling & Custom Construction Inc
Glad Cook Remodeling could be of service!

SARAH G.
10/2008
5.0
closet systems, remodeling
  + 0 more
Very well. They started and ended on time, and cleaned up after themselves every day. They were very professional and courteous. It took about a week to get done. I had thought it might go quicker, but because each stage had a different crew (i.e. drywall crew, a carpet crew, a framing crew), usually only one stage got done per day. That is perfectly acceptable, especially for larger projects. Ours was a smaller job, so there was more "dead time" between stages of the project.
Description of Work: We have a spare room in our house with no closet, and it is right off of the door to our garage. We added a closet in the room, and a wall and door to create a private entrance to the room, so any traffic going out to the garage would not have to go through the room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

howard G.
09/2008
5.0
remodeling, home remodeling
  + 0 more
I can't say anything negative about them, I absolutely adore them. They did everything that they said they would do. My wife did have a personality conflict with the one of the supervisors, but they were able to work around it. I would recommend them to anybody, and have referred them to several of my friends and have never had any bad feedback.
Description of Work: In this house they did a complete room addition. In my previous home they did a kitchen, a bathroom, and a room addition.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tim H.
01/2008
5.0
remodeling
  + -1 more
After researching several companies to perform this room addition, I found Cook Remodeling to be the most responsive. I was amazed how many other contractors would not even return my calls. After signing the contract in late October, they initially stated the work would take six weeks, but they had a very high quality room finished almost two weeks ahead of schedule. The project manager, Jack was a pleasure to work with and all of their subcontractors performed the work on time and efficiently. I could not be more pleased with the result and would not hesitate to recommend this very upstanding company to anyone else that needs general contracting work.
Description of Work: A bedroom addition was added to my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$38,000

Richard G.
10/2007
5.0
ceramic tile, concrete repair, drywall, electrician, house painters, interior painters, roofing, stucco, sunrooms, replacement windows
  + 8 more
Company representatives were very customer oriented by providing a project schedule and complete statusing of the progress and explained minor variances. They were on track by meeting objectives as stated in the schedule and completed the tasks as defined, other then construction change notices we prescribed. They were very diligent in the daily progress by leaving the project area clean and free of construction debris and material. The follow-up and close project administration is very noteworthy. We had one minor glitch with the tile contractor, but was quickly and immediately resolved!
Description of Work: Cook Remodeling & Customer Construction Inc., enclosed our patio with construction that matched our four year old home. The approximately 320 square foot enclosure included: Appropriate demolition; concrete flooring to match house grade; framing, drywall; insulation; matching windows and door; tile roofing; compliant electrical; exterior stucco; matching floor tile; and matching interior and exterior painting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35,000

Response from Cook Remodeling & Custom Construction Inc
Thanks for posting the photos of our work. We use them to show others what can be done, your project was beautiful. Thanks for choosing and recommending Cook Remodeling!

BARBARA F.
10/2007
5.0
remodeling, woodworking
  + 0 more
I found this company on Angie's List, of course. I called after hours, left a message and was contacted the following morning by the owner. I described what I needed and, although my job was relatively small and somewhat out of their service area, the Project Manager, Jack Broughman, came out to look at it. He was both friendly and professional. He told me that if I was willing to wait until a break in their schedule, they could accept my job. He provided me with an estimate in a timely manner and went through the contract thoroughly, making sure I had no questions. I received slightly over a week's notice when they had an opening and we agreed on a time for the work to be done. Jack accompanied the carpenters, Kevin and Mike, on the date of the work to make sure that we were all in agreement on what was expected before the job began. Both Kevin and Mike were skilled professionals. They did a thorough job and were very pleasant guys. It was a great experience.
Description of Work: We have an older home in which a room was "sunken", as was the style of the period. Cook Remodeling and Custom Construction removed the old carpet and pad, cleaned the underlying foundation, then raised the floor of the room to bring it to the level of the surrounding floors. They installed new baseboards and did some touch-up staining on existing surrounding wood, all in preparation for new carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,471

Ken S.
09/2007
5.0
home remodeling, plumbing
  + 0 more
The experience was great which is unusual for remodeling. The price was reasonable and the work was finished on time and really fast, which I think is very important in remodeling. They came on time and they cleaned up before they left. I don't remember how much the total project was. He was also very professional.
Description of Work: They installed a new shower and replaced the bathtub. It took about two weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Cook Remodeling & Custom Construction Inc
We are happy to show that a construction project can be a good experience! We appreciate our professional team, and are glad you choose us to remodel your kitchen and bath,.

ROBERT G.
06/2007
1.0
home remodeling
  + -1 more
No mention was made of an estimating charge when setting up the appointment. They charged me $1,000 when they came over. I gave them $1,000. I received nothing from them. I called and asked that they send MY (paid for) estimate to me in the mail. I HAVE RECEIVED NOTHING!!!!!
Description of Work: I asked Cook Remodeling to come over for an estimate.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,000

Response from Cook Remodeling & Custom Construction Inc
The member contacted Cook Remodeling and two representatives met with him and reviewed the scope of work he wished to have done. Several design ideas were shared and a rough sketch was drawn to show a solution. At that time, he was given a ballpark range of cost for Cook Remodeling to do the work. There is no charge for a ball-park estimate. The member then expressed interest in hiring Cook Remodeling. The project designer explained that a non-refundable retainer fee of $1000.00 was needed to take the next step of the architect developing a refined design drawing, and the lead estimator would obtain pricing for his project. The member was also informed that if he wished to then contract with Cook Remodeling, we would apply half of the retainer to the cost of the construction of this project. He wrote us a check for $1000.00. In the week that followed, Cook Remodeling called the Member and left a message that his proposal was ready and requesting a return telephone call to set an appointment to review it with him. After three weeks of calling him and leaving messages, the lead estimator stopped by his home, and left a note asking him to contact Cook Remodeling. We were surprised to learn of this posting. He did not return our calls, nor contact us. We have sent the member via certified mail his sketch and proposal, which he has received

DON H.
10/2006
5.0
remodeling, home remodeling
  + 0 more
They have been very responsive. Presently they are trying to work in our kitchen work as an emergency and we are waiting for their bid on the other work.
Description of Work: We have asked them to help us with a problem with our kitchen cabinets. We have also asked them for a bid on remodeling both of our bathrooms and a room addition.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

CARL & NANCY A.
09/2006
5.0
remodeling
  + -1 more
The addition of our room took place in spring of 2005. We had seen a room COOK REMODELING added on to another home in our area that we were attracted to. We talked to several people who had used COOK REMODELING and heard good things. We also looked at at least three additions they had added on prior to consulting with them. Although our actual starting date for construction was delayed some because of a believe it or not "rainy period" once they got started it moved right along. We were pleased with how the crew cleaned up at the end of each day. We were kept advised as to what would be done for a certain time period and when the crew would not be working on our project for whatever reason.
Description of Work: We added a room on to the front of our house which we will use as an office-computer area. The final design actually enhanced the look of the house and we received many compliments from neighbors and people passing by.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40,000

JANET B.
08/2006
5.0
custom cabinets, ceramic tile, house painters, flooring contractor, garage doors, remodeling, interior painters, roofing
  + 6 more
I found them to have high standards of quality both in workmanship and customer service. Very knowledgeable and honest. Offered excellent solutions to need for more storage in kitchen. Workers showed up when they said, were friendly, kept the site neat, safe, and broom clean at end of day.
Description of Work: Installed new garage door, and redid roof overhang, remodeled downstairs bathroom, added custom cabinetry in kitchen, put in hardwood flooring, tile, and carpet, taped and re-textured walls, painted interior and exterior.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21,000


Service hours

Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 3:00 PM


Licensing

Bonded

Insured

Licensed*

Trade License Number
178018
Trade License Locale
AZ
Trade License Authority
Arizona Registrar of Contractors
Trade License Expiration
08/31/2026

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

General Remodeling,
Kitchen and Bath Remodeling,
Electrical,
Interior Painting,
Finished Carpentry and Woodworking,
Windows,
Lighting,
Drywall,
Exterior Painting,
Stucco,
Plumbing,
Concrete Pouring and Repair

FAQ

Cook Remodeling & Custom Construction Inc is currently rated 4.6 overall out of 5.

Monday: 7:30 AM - 4:30 PM

Tuesday: 7:30 AM - 4:30 PM

Wednesday: 7:30 AM - 4:30 PM

Thursday: 7:30 AM - 4:30 PM

Friday: 7:30 AM - 3:00 PM

Cook Remodeling & Custom Construction Inc accepts the following forms of payment: Check,MasterCard,PayPal,Visa
Yes, Cook Remodeling & Custom Construction Inc offers free project estimates.
Yes, Cook Remodeling & Custom Construction Inc offers eco-friendly accreditations.
No, Cook Remodeling & Custom Construction Inc does not offer a senior discount.
No, Cook Remodeling & Custom Construction Inc does not offer emergency services.
Yes, Cook Remodeling & Custom Construction Inc offers warranties.
Cook Remodeling & Custom Construction Inc offers the following services: In Design-Build. Eco-Friendly Wow Kitchens. Luxurious Bathrooms. Expansive Additions. Get Away Guest Houses. Garages. Patio Enclosures. Residential Elevators. Outdoor Rooms & Column Removals. Home Office & Custom Entertainment Centers.
Manufactured Housing

Service hours

Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 3:00 PM